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The Windsor Hotel by Hoco Hotels Collection

2.5 star property
Hotel with restaurant, near Stratford City Hall

Choose dates to view prices

Located near a train station, The Windsor Hotel by Hoco Hotels Collection is a great choice for a stay in Stratford. You can grab a bite to eat at the restaurant or wind down at the end of the day with a drink from the bar/lounge. Fellow travelers say great things about the helpful staff and location.

Reviews

7.8 out of 10
Good

Popular amenities

  • Bar
  • Parking available
  • Non-smoking
  • 24/7 front desk

Main amenities (8)

  • Daily housekeeping
  • Restaurant and bar/lounge
  • Breakfast available
  • Self parking
  • 24-hour front desk
  • Air conditioning
  • Concierge services
  • Luggage storage

Feel at home (6)

  • Children stay free
  • Private bathroom
  • Television
  • Daily housekeeping
  • Coffee/tea maker
  • Blackout drapes/curtains
The current price is CNY664
CNY780 total
includes taxes & fees
Dec 12 - Dec 13

Room options

Available filters for rooms
Showing 10 of 10 rooms

View all photos for Mini Suite

Mini Suite | Individually decorated, blackout drapes, iron/ironing board, free WiFi

Mini Suite

8.0 out of 10
Very good
(9 reviews)

Highlights

Separate sitting area
Individually decorated
Air conditioning
Heating
TV
Blackout drapes/curtains
Separate bedroom
Private bathroom
  • 26 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 Queen Bed and 1 Double Sofa Bed

View all photos for Corner King Room, 1 King Bed, Non Smoking, Private Bathroom, Stair access only

Corner King Room, 1 King Bed, Non Smoking, Private Bathroom, Stair access only | Individually decorated, blackout drapes, iron/ironing board, free WiFi

Corner King Room, 1 King Bed, Non Smoking, Private Bathroom, Stair access only

7.8 out of 10
Good
(11 reviews)

Highlights

Individually decorated
Air conditioning
Heating
TV
Blackout drapes/curtains
Private bathroom
Hair dryer
Free bottled water
  • 24 sq m
  • City view
  • Sleeps 2
  • 1 King Bed

View all photos for Classic Room, 1 King Bed, Non Smoking, Private Bathroom

Classic Room, 1 King Bed, Non Smoking, Private Bathroom | Individually decorated, blackout drapes, iron/ironing board, free WiFi

Classic Room, 1 King Bed, Non Smoking, Private Bathroom

8.0 out of 10
Very good
(8 reviews)

Highlights

Individually decorated
Air conditioning
Heating
TV
Blackout drapes/curtains
Private bathroom
Hair dryer
Free bottled water
  • 22 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Classic Room, 1 Queen Bed, Non Smoking, Private Bathroom

Classic Room, 1 Queen Bed, Non Smoking, Private Bathroom | Individually decorated, blackout drapes, iron/ironing board, free WiFi

Classic Room, 1 Queen Bed, Non Smoking, Private Bathroom

7.0 out of 10
Good
(10 reviews)

Highlights

Individually decorated
Air conditioning
Heating
TV
Blackout drapes/curtains
Private bathroom
Hair dryer
Free bottled water
  • 19 sq m
  • Sleeps 2
  • 1 Queen Bed

View all photos for King Suite

King Suite | Individually decorated, blackout drapes, iron/ironing board, free WiFi

King Suite

9.0 out of 10
Wonderful
(2 reviews)

Highlights

Separate sitting area
Individually decorated
Air conditioning
Heating
TV
Blackout drapes/curtains
Separate bedroom
Private bathroom
  • 38 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Family Suite, 2 Queen Beds

Family Suite, 2 Queen Beds | Individually decorated, blackout drapes, iron/ironing board, free WiFi

Family Suite, 2 Queen Beds

8.8 out of 10
Excellent
(6 reviews)

Highlights

Separate dining area
Separate sitting area
Individually decorated
Air conditioning
Heating
Refrigerator
TV
Blackout drapes/curtains
  • 45 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Queen Beds

View all photos for Classic Room, 1 Queen Bed, Non Smoking, Private Bathroom

Classic Room, 1 Queen Bed, Non Smoking, Private Bathroom | Individually decorated, blackout drapes, iron/ironing board, free WiFi

Classic Room, 1 Queen Bed, Non Smoking, Private Bathroom

Highlights

Individually decorated
Air conditioning
Heating
TV
Blackout drapes/curtains
Private bathroom
Hair dryer
Free bottled water
  • 19 sq m
  • Sleeps 2
  • 1 Queen Bed

View all photos for Signature Apartment

Signature Apartment | Living area | 40-inch TV with digital channels, Netflix, Hulu

Signature Apartment

10.0 out of 10
Exceptional
(2 reviews)

Highlights

Separate sitting area
Individually decorated
Air conditioning
Heating
TV
Blackout drapes/curtains
3 bedrooms
Private bathroom
  • 84 sq m
  • 3 bedrooms
  • Sleeps 6
  • 3 Double Beds

View all photos for Room, 1 Queen Bed, Non Smoking, Private Bathroom

Room, 1 Queen Bed, Non Smoking, Private Bathroom | Individually decorated, blackout drapes, iron/ironing board, free WiFi

Room, 1 Queen Bed, Non Smoking, Private Bathroom

7.0 out of 10
Good
(10 reviews)

Highlights

Individually decorated
Air conditioning
Heating
TV
Blackout drapes/curtains
Private bathroom
Hair dryer
Free bottled water
  • 15 sq m
  • Sleeps 2
  • 1 Queen Bed

View all photos for Mini Suite

Mini Suite | Individually decorated, blackout drapes, iron/ironing board, free WiFi

Mini Suite

8.0 out of 10
Very good
(1 review)

Highlights

Separate sitting area
Individually decorated
Air conditioning
Heating
TV
Blackout drapes/curtains
Separate bedroom
Private bathroom
  • 30 sq m
  • 1 bedroom
  • City view
  • Sleeps 5
  • 1 Queen Bed, 1 Twin Bed and 1 Double Sofa Bed

Similar properties

Junior Suite, 1 Queen Bed with Sofa bed | Hypo-allergenic bedding, individually decorated, individually furnished
The Stratford Hotel by Hoco Hotels Collection
  • Parking available
  • Free WiFi
  • Air conditioning
  • Non-smoking
8.6 out of 10, Excellent, 422 reviews
The price is CNY597
CNY701 total
includes taxes & fees
Dec 14 - Dec 15
The Stratford Hotel by Hoco Hotels Collection
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About the neighborhood

Map
23 Albert St, Stratford, ON, N5A 3K2

What's nearby

  • Avon Theatre - 2 min walk - 0.2 km
  • Stratford City Hall - 3 min walk - 0.3 km
  • Avon River - 3 min walk - 0.3 km
  • Stratford-Perth Museum - 3 min walk - 0.3 km
  • Festival Theatre - 15 min walk - 1.3 km

Getting around

  • Kitchener, ON (YKF-Region of Waterloo Intl.) - 49 min drive
  • London, ON (YXU-London Intl.) - 50 min drive
  • John C. Munro Hamilton Intl. Airport (YHM) - 87 min drive
  • Toronto Pearson Intl. Airport (YYZ) - 90 min drive
  • Billy Bishop Toronto City Airport (YTZ) - 112 min drive
  • Stratford Station - 13 min walk
  • St. Marys Station - 19 min drive

Restaurants

  • ‪Coffee Culture Cafe & Eatery - ‬2 min walk
  • ‪Bentley's - ‬4 min walk
  • ‪Balzac's Coffee - ‬3 min walk
  • ‪Mercer Kitchen | Beer Hall - ‬4 min walk
  • ‪Gilly's Pubhouse - ‬2 min walk

About this property

The Windsor Hotel by Hoco Hotels Collection

Located near a train station, The Windsor Hotel by Hoco Hotels Collection is a great choice for a stay in Stratford. You can grab a bite to eat at the restaurant or wind down at the end of the day with a drink from the bar/lounge. Fellow travelers say great things about the helpful staff and location.

At a glance

DONE

Hotel size

    • 34 rooms
    • Arranged over 4 floors
DONE

Arriving/Leaving

    • Check-in start time: 3:00 PM; Check-in end time: anytime
    • Minimum check-in age: 18
    • Check-out time is 11 AM
DONE

Special check-in instructions

    • Guests will receive an email within 24 hours before arrival with check-in instructions and an access code; front desk staff will greet guests on arrival at the property
    • Information provided by the property may be translated using automated translation tools
    • Reception is closed Sundays in the winter.
DONE

Required at check-in

    • Credit card required for incidental charges
    • Government-issued photo ID may be required
    • Minimum check-in age is 18
DONE

Children

    • One child (11 years old and younger) stays free when occupying the parent or guardian's room, using existing bedding
    • No cribs (infant beds)
DONE

Pets

    • Pets not allowed
    • Service animals welcome
WIFI

Internet

    • Free WiFi in public areas
    • Free WiFi in rooms
LOCAL_PARKING

Parking

    • Onsite parking available only on request
    • Uncovered onsite self parking (CAD 20 per night; includes in/out privileges)
DONE

Other information

    • Smoke-free property

Property amenities

Food and drink

  • Continental breakfast (surcharge) each morning 8:00 AM–10:00 AM
  • Restaurant
  • Bar/lounge

Traveling with children

  • Children stay free (see details)

What to do

  • Golfing nearby
  • Boat tours nearby

Services

  • 24-hour front desk
  • Concierge services
  • Luggage storage

Facilities

  • 1 building/tower
  • Built in 1881

Accessibility

  • Elevator
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Stair-free path to entrance

Room amenities

Be entertained

  • 40-inch TV
  • Digital TV channels
  • Netflix
  • Hulu
  • Streaming services

Home comfort

  • Air conditioning and heating
  • Espresso maker
  • Electric kettle
  • Iron/ironing board

Sleep well

  • Blackout drapes/curtains
  • Turndown service
  • Bed sheets provided

What to enjoy

  • Individually decorated

Freshen up

  • Private bathroom
  • Free toiletries
  • Hair dryer
  • Towels

Stay connected

  • Free WiFi

Food and drink

  • Free bottled water

More

  • Daily housekeeping

Fees & policies

Refundable deposits

  • Deposit: CAD 200 per accommodation, per night

Optional extras

  • Continental breakfast is offered for an extra charge of approximately CAD 20 for adults and CAD 20 for children
  • Late check-out can be arranged for an extra charge of CAD 50

Parking

  • Uncovered self parking costs CAD 20 per night with in/out privileges
  • Guests must contact this property in advance to reserve onsite parking

Policies

Long-term renters welcome.
This property accepts credit cards and debit cards. Cash is not accepted.
Credit cards accepted: Visa, Mastercard
This property reserves the right to pre-authorize the guest's credit card prior to arrival.
Please note that cultural norms and guest policies may differ by country and by property. The policies listed are provided by the property.

Also known as

Albert St
Albert St Inn
Albert St Inn Stratford
Albert St Stratford
St Albert Inn
Albert Street Inn Ltd Stratford
Albert Street Inn Ltd
Albert Street Ltd Stratford
Albert Street Ltd
Windsor Hotel Inc. Stratford
Windsor Inc. Stratford
The Albert Street Inn Ltd
The Windsor Hotel
Windsor Hotel Inc.
The Windsor Hotel by Hoco Hotels
The Windsor Hotel by Hoco Hotels Collection Hotel
The Windsor Hotel by Hoco Hotels Collection Stratford
The Windsor Hotel by Hoco Hotels Collection Hotel Stratford

Frequently asked questions

Does The Windsor Hotel by Hoco Hotels Collection offer free cancellation for a full refund?

Yes, The Windsor Hotel by Hoco Hotels Collection does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in depending on the property's cancellation policy. Just make sure to check this property's cancellation policy for the exact terms and conditions.

Are pets allowed at The Windsor Hotel by Hoco Hotels Collection?

Sorry, pets aren't allowed, but service animals are welcome.

Is parking offered on site at The Windsor Hotel by Hoco Hotels Collection?

Yes. Self parking costs CAD 20 per night.

What are the check-in and check-out times at The Windsor Hotel by Hoco Hotels Collection?

Check-in start time: 3:00 PM; Check-in end time: anytime. Check-out time is 11 AM. Late check-out is available for a charge of CAD 50.

What is there to do at The Windsor Hotel by Hoco Hotels Collection and nearby?

Have fun with nearby activities such as boat tours and practice your swing at the nearby golf course.

Are there restaurants at or near The Windsor Hotel by Hoco Hotels Collection?

Yes, there's an onsite restaurant.

What's the area around The Windsor Hotel by Hoco Hotels Collection like?

The Windsor Hotel by Hoco Hotels Collection is a short 2-minute walk from Stratford City Hall and 2 minutes' walk from Avon Theatre. Travelers say that the hotel is in a great location.

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Reviews

The Windsor Hotel by Hoco Hotels Collection Reviews

7.8

Good

8.8

Cleanliness

7.0

Amenities

8.6

Staff & service

8.2

Eco-friendliness

7.6

Property conditions & facilities

Popular mentions

Room
Service staff
Location
Bed
Bathroom
Parking
Shower
Restaurant
Coffee
Building

Reviews

6/10 Good

The location was great. Not a lot of staff around, but friendly when they were spotted. The room was pretty good, bed comfy and nice pillows but the elevator was not working and I was on the third floor. Additionally, the hydraulics in the doors - both into the hallway from the stairs and into the room, were too strong. My room door knocked me over when I tried to open the door then reach back for my bags - not a half second pause before the heavy door closed and smacked me. The hallway door from the stairwell smashed loudly every time someone came into the hall - very loud. There were nice touches in the room - lovely glasses (not plastic) and real china coffee mugs - bonus points there.
Deborah, 2-night trip

10/10 Exceptional

Staff was nice. Room could use some upgrading but it was clean.
Maria, 1-night trip

8/10 Very good

Unfortunately, the hotel didn’t offer breakfast this year. Last year we had a ‘box’ breakfast at our door and it was very good. The fan in the bathroom was loud, the room, although a great size, was missing finishing touches.
Paula, 1-night trip

2/10 Poor

Blatant lies. Hotels.com misrepresented this dive totally. No parking included. No restaurant. Not even a lousey elevator. Tried to do the stairs with my cane and ended up leaving 30 min after checking in. Don't waste your money!
Marilyn, 2-night trip

10/10 Exceptional

The suite was beautiful. No breakfast as no restaurant available. There are a few things that could be improved such as a bigger tv on the wall. As well, there was no ice maker available and the shower should have had a light inside. All in all, for an old building it was done up beautifully. Easy access to.parking anf getting around by foot and vehicle. Very quiet. Thanks so much!
Mary Ann, 2-night trip

4/10 Fair

More negatives than positives.

On the plus side, the Windsor Hotel in Stratford is centrally located and is close to the Avon Theatre and numerous restaurants. On the negative side, there is no restaurant, the rooms are not great, our bathroom and shower was from the 1950's, the front desk staff disappeared from the front desk for long periods (more than the stated 30 minutes) and were not available when needed. The hotel also requires full payment one week before your arrival date, not a regular practise for most hotels. I will NOT be staying at the hotel again!
Chris, 2-night trip

4/10 Fair

No breakfast, ac very old and loud, hair on the washroom , very dirty underneath the bed.
Sandra, 2-night trip

10/10 Exceptional

Was a little disappointed when arrived the nice lady made our stay very enjoyable. She up dated us to are bigger room older Hotel Hotel very clean and service was great.
Ken, 2-night trip

4/10 Fair

Hotel was not high end. Very poor value for the cost. Also hotel lobby was under renovation so no additional services available. e.g., breakfast
Darcy, 1-night trip

10/10 Exceptional

Near Avon Theater

Friendly hotel a very short walk from Avon Theater in Stratford. A comfortable place to stay while enjoying Stratford plays.
Susan, 1-night trip

4/10 Fair

Pro: The central location is excellent, easy walking distance to the Avon theater, downtown restaurants and shopping. The staff was as accommodating as it could be, given the limitations of the facility. Con: The room and en suite bathroom are small and cramped. Our room had to be accessed by half a flight of stairs. We bought air freshener to combat the musty odors in the room and bathroom. We loaned the air freshener to friends who were in the room next door who were having the same experience.Compared to the Arden Park Hotel or The Parlor, The Windsor Hotel has a long way to go before it can be equal to them. Given the state of the facility the room charges were grotesquely overpriced. Overall not a good experience.
Stuart, 2-night trip

8/10 Very good

Hotel room was clean. We were offered breakfast in the description of the room, but none was available. Even simple continental breakfast would be acceptable. We recommend grab bars for the showers for all guests, young or old!
Kanta, 2-night trip

8/10 Very good

Needs a lift

Seems to be planning a renovation. Room is nice but bathroom in severe need of updating. Also, room entry system is ridiculous and requires patron to memorize a 4 digit code.
Manuel, 1-night trip

8/10 Very good

Wifi is very spotty and the lack of staffing is unusual.
Richard, 1-night trip

2/10 Poor

ABSOLUTELY AWFUL

Absolutely TERRIBLE - filthy rooms, toilet backed up with feces bubbling up into tub and sink, maids never cleaned from prior guests, staff was useless, no phone in the room, no clock in the room.
AMANDA, 3-night trip

6/10 Good

Expensive. There were no box tissues in the room. Signage could help with the location of the room as you could easily miss it. Good location though.
Brena, 1-night trip

8/10 Very good

The property was lovely. Furniture in foyer was modern. Staff were great. Beds were comfy but difficult to climb onto. The only criticism is that there was very little space to manouver around the room.
Sharon, 2-night trip

6/10 Good

Front desk staff helpful. Room was OK. Great location - easy access to plays, downtown shops and restaurants. Came by train, so i do not know about parking. The room is clean, amenities ok. Bed comfortable. No room safe. Floor above is very creaky, so best hope that the people above have a soft walk
Philip, 2-night trip

8/10 Very good

Overall a good place to stay

The location was perfect. The hotel was nice, but to get to our room we had to take an elevator part way to our room and then a door and stairs to get to the room. That meant leaving our luggage dolly at the top of the stairs and carrying our luggage down the stairs and into our room. Also, our door was nearly impossible to open and close during the whole stay. We will stay there again but hopefully ask for a better room.
Katherine, 2-night trip

6/10 Good

Parking was an issue. Room was clean and looks to be newly renovated. But it was on the smaller side for a suite. The downtown location was nice but haveing No Parking was a real inconvenience. The location lacked amenities...no pool,no restaurant...the stay was automated...all done via email so we had no interaction with staff. The emails were timely and clear but the lack of staff interaction made it feel cold and unwelcomeing. In the end is was a small clean room in an older downtown building but marketed like a boutique hotel. It lacked the polish, service and warmth of a true boutique hotel experience. A small clean room should be the minimum expectation for any place...it is all the other details that make the stay special and unfortunately this place missed the mark.
Bert, 2-night trip

8/10 Very good

The room was quite small and had a tiny shower. The location was GREAT ! We walked to dinner and breakfasf, as well as the Avon Theatre. The price was quite high, given the size of the room. The lobby area was not welcomimg next to a room full of haphazard chairs, altho these was a nice seating area for our friend to wait. Parking was good - for a fee (right next to the bldg), and the receptionist helped us with a luggage cart.
Ruta, 1-night trip

8/10 Very good

Great Service

Service was great. Very clean, comfortable, central.
Cheryl, 1-night trip

4/10 Fair

Great location but big disappointment in service, cleanliness and amenities. For the high cost, this was a low quality hotel.
Laura, 3-night trip

8/10 Very good

My room was very clean and comfortable. There aren’t any food options available at the hotel at present, though I believe renovations are ongoing. Luckily there are many restaurants within blocks of this centrally located hotel.The staff was very helpful and friendly.
Timothy, 5-night trip

4/10 Fair

We stayed at the old wing and the rooms were tiny esp the bathroom. Service and staff were excellent. I would suggest that you renovate and combine two rooms together to make for a better sized-room and bathroom. I prefer to pay more for a better room esp on vacation. We checked out a day early because of the room. The hotel was fully booked so could not switch rooms.
Marissa, 3-night trip