可以免费取消我在Siente Tulum酒店 & Cenote俱乐部的预订并获得全额退款吗？

是的，Siente Tulum酒店 & Cenote俱乐部在我们网站上提供可全额退款的客房房价。如果您预订了可全额退款的房价，则可以在入住前的一定天数之前取消，具体取决于该住宿的取消政策。请务必查看该住宿的取消政策，了解确切的条款和条件。

Siente Tulum酒店 & Cenote俱乐部是否允许携带宠物入住？

很抱歉，不允许携带宠物，但是欢迎服务型动物。

何时可在Siente Tulum酒店 & Cenote俱乐部办理入住和退房？

开始办理入住：15:00；停止办理入住：02:00。退房时间为 12:00。延迟退房需要支付 50% 的费用（视客房供应情况而定）。提供无接触办理入住和无接触办理退房服务。

在Siente Tulum酒店 & Cenote俱乐部及其附近有什么游览观光项目？

Siente Tulum酒店 & Cenote俱乐部设有室外游泳池。

Siente Tulum酒店 & Cenote俱乐部店内或附近是否有餐厅？

是的，有一家店内餐厅。

Siente Tulum酒店 & Cenote俱乐部周边区域环境如何？

从Siente Tulum酒店 & Cenote俱乐部仅需11 分钟步行可至图卢姆玛雅遗址，6 分钟步行可至图卢姆国家公园。

图卢姆Siente Tulum酒店 & Cenote俱乐部住宿优惠| Hotels.com 好订网

Q: Siente Tulum酒店 & Cenote俱乐部店内或附近是否有餐厅？

是的，有一家店内餐厅。

10/10 绝佳

2025 年 10 月 21 日

Recommended. Room was so clean. Perfect location if you are going to visit the ruins, breakfast buffet was so good, the jungle view was amazing. The price excellent. We arrived at night and went to one of the 2 little restaurants close to the hotel, food was delicious and cheap. We'll stay again next time we visit Tulum.

Maria，1 晚行程

Hotels.com真实住客点评

10/10 绝佳

2025 年 8 月 29 日

The man hotel manager was very helpful and kind

Carrie，5 晚结伴旅行

Expedia真实住客点评

6/10 好

2025 年 8 月 24 日

The rooms, reception and staff were great. We chose the all inclusive but the food was mediocre. Breakfast was great. Fantastic location. Right across the street from the entrance to the Tulum ruins. However it was really hard to find because the outside looks very derelict and it is slightly off the main road.

Dane，2 晚浪漫旅行

Expedia真实住客点评

6/10 好

2025 年 8 月 18 日

Overall, my stay was good, but there were a few downsides. There were quite a lot of flies around the food, outdoors, and especially on the rooftop, which affected cleanliness. The toilet didn’t flush properly at first, though it worked fine afterward. The landscaping at the front of the building could also use improvement. On the positive side, the staff was very nice, and the location was decent—close to the Mayan Ruins and about a 20–30 minute drive from Taboo and Papaya Playa Beach Club.

Harold，4 晚行程

Expedia真实住客点评

8/10 很好

2025 年 8 月 11 日

There were limited food options and limited alcohol options

Danielle，4 晚浪漫旅行

Travelocity真实住客点评

6/10 好

2025 年 8 月 11 日

The resort was nice overall however I do not care for the limited food selection but all inclusive doesn’t really mean all inclusive. It means you’re going to eat whatever I cook for the day and often they ran out of alcohol. But the staff was really nice and my room pretty much look just like the picture.

Danielle，4 晚浪漫旅行

Travelocity真实住客点评

10/10 绝佳

2025 年 8 月 2 日

Had a great stay at Siente Tulum. Convenient location close to the national park and tulum ruins. The collectivo stops right outside the hotel which was very convenient. The staff were great and very friendly. Food was good, could use some more variety but overall worth it for the all inclusive. A couple of cons: our door didn’t shut/lock properly without slamming it shut (room 319). There was a water issue on one of the nights we stayed, but did resolve within about 30 mins. The hotel has some very good potential. Overall a great stay and will definitely consider staying again.

Kristine Kate Tuiza，5 晚浪漫旅行

Expedia真实住客点评

8/10 很好

2025 年 7 月 18 日

Daniel Alexis Castro，4 晚行程

Expedia真实住客点评

2/10 很差

2025 年 7 月 17 日

I really wanted like this place but it makes it hard on itself. Price is reasonable which tempered expectations from the start I was prepared for small inconvenience..We had a suite with a king bed the room was spacious and had 2 nice big TV with netflix, the AC worked good and the bed was pretty comfortable Mauricio at the front desk was very nice and helpful ..Hot is not far from busy area about 5 min drive ...Thats where the positives end. The all inclusive is a joke food is nearly inedible. We saw a roach on the buffet and kitchen staff was very unclean seen the "chef wiping sweat off his head then grabbing nacho chips and throwing them on a plate for guest. All the left overs get turned into a goulash and keep getting reserved ..we tried a breakfast/lunch and dinner and that was it for 5 days .you can only get drinks at the top floor bar it was unmanned half the time and drinks were very diluted another waste ..The pool is TInY and cloudy 5 people vis crowded...Super stingy with towels and bad quality ..the were several huge spiders in our room . The toilet randomly stopped working for about half a day. The was a 4 x4 window in the "living room " missing the curtain so our room was exposed to the alley it was facing we were uncomfortable and they tied a bed sheet over the window FOR 5 DAYS. the front entrance to the hotel is decent but you park in the back it smells like sewage and has molding puddles of standing water . You go thru a corridor that looks abandoned

Ronald，4 晚浪漫旅行

Expedia真实住客点评

6/10 好

2025 年 7 月 14 日

3 night stay, pleasant staff, located within walking distance of the Tulum ruins. Flag down a Colectivo for cheap transport into town. The room was a good size, updated reasonably recently, powerful a/c. Toilet broke down twice, not used heavily. Safe not working from day one. Fire alarm system maybe not working (appeared to have been pulled and not reset, picture attached)? Limited hours for maintenance, they weren't able to fix the safe and on the second day moved us to a new room because their maintenance staff were already gone by 6pm. Overall content with the stay for the price, staff and location

alison，3 晚结伴旅行

Expedia真实住客点评

2/10 很差

2025 年 7 月 6 日

This property was a total disappointment, false advertisement. The pictures on cheatickets were totally false. Everything in the room that was metal was rusty, even the outside of the building. When we got there I could not believe it was the same building on the picture listed on the website. The first night, the toilet did not work, broken safe, sink in the sleeping area and not in the bathroom. Toilet and shower was so tiny. Towels were stained and the bikes were rusty. The TV did not work, no phone in the room. If I was told about the condition of the hotel and the room prior to arriving or when booking I would not have mind but none of this was listed and I was totally blindsided by the condition of this building. The staff was super nice though and this hotel has potential and the downtown area is very nice. Recommend visiting the cenotes.

Jackeline，4 晚家庭旅行

CheapTickets真实住客点评

10/10 绝佳

2025 年 6 月 3 日

It was a cool Place to visit

Daniel，3 晚行程

Expedia真实住客点评

8/10 很好

2025 年 5 月 28 日

My girlfriend and I stayed here for our trip to Tulum. It was exactly what we expected but some things were a little disappointing. The food to begin with is not worth the all inclusive price at all and to be honest it was unappealing and cheap. The drinks were very inconsistent. The servers at the rooftop were not very friendly whatsoever. There was 2 people that was great though but the rest seemed like they hated to see my gf and I (we’re Asian American and African amaerican). Overall great place to rest your head, but not a good place to enjoy a day there.

Andy，4 晚浪漫旅行

Expedia真实住客点评

4/10 尚可

2025 年 5 月 6 日

Nice staff but terrible hotel. Uncomfortable, unappealing. Feels half finished. Left early despite having already paid. Double paying for another hotel was better than staying another night at this one.

2 晚家庭旅行

Hotels.com真实住客点评

10/10 绝佳

2025 年 4 月 30 日

Excelente, mi estancia ahí fue lo que esperaba y más

Francisco Javier，3 晚浪漫旅行

Expedia真实住客点评

2/10 很差

2025 年 4 月 28 日

Roksana，3 晚行程

Expedia真实住客点评

8/10 很好

2025 年 4 月 28 日

Está cerca de las ruinas y muy tranquilo

Ramiro Fredy Cortes，4 晚家庭旅行

Expedia真实住客点评

8/10 很好

2025 年 4 月 23 日

Daniela Guadalupe，7 晚行程

Expedia真实住客点评

6/10 好

2025 年 4 月 15 日

dawn，7 晚行程

Expedia真实住客点评

8/10 很好

2025 年 3 月 30 日

Sanghee，2 晚行程

Expedia真实住客点评

10/10 绝佳

2025 年 3 月 24 日

Por dentro el hotel es amplio, limpio y muy agradable, deberían resolver pronto el mal aspecto exterior que le da el material de los balcones.

Martha，1 晚家庭旅行

Expedia真实住客点评

10/10 绝佳

2025 年 3 月 22 日

Siente was wonderful I had a great time I enjoyed the all inclusive the staff were incredibly kind and eager to serve although I drank quite a lot a felt nothing at all I ended up buying my own tequila bottle for 12$ at the store down the street. The food was okay very basic but filling. We rented bikes for 250 mxn and a 500mxn deposit. The ruins are down the street I wish I hadn’t rented bikes to go and just walked instead.

Fredricka，2 晚浪漫旅行

Expedia真实住客点评

10/10 绝佳

2025 年 3 月 20 日

Nick，14 晚行程

Expedia真实住客点评

10/10 绝佳

2025 年 2 月 24 日

It was a great place to stay. Beds were a little hard and the hot water was inconsistent but staff was friendly and helpful. I’d stay here again.

Toni Anne，6 晚家庭旅行

Expedia真实住客点评

6/10 好

2025 年 2 月 19 日

Ruben，3 晚行程

Expedia真实住客点评

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可以免费取消我在Siente Tulum酒店 & Cenote俱乐部的预订并获得全额退款吗？

Siente Tulum酒店 & Cenote俱乐部有游泳池吗？

Siente Tulum酒店 & Cenote俱乐部是否允许携带宠物入住？

何时可在Siente Tulum酒店 & Cenote俱乐部办理入住和退房？

在Siente Tulum酒店 & Cenote俱乐部及其附近有什么游览观光项目？

Siente Tulum酒店 & Cenote俱乐部店内或附近是否有餐厅？

Siente Tulum酒店 & Cenote俱乐部周边区域环境如何？

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10/10 绝佳

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10/10 绝佳