Initial reaction was a great one! Beautiful hotel, great location, lots of great amenities, and cool bars and restaurants. A cute little breakfast basket is delivered to your room every morning. Repeating what was included in the basket, but it's a cute idea. Valet staff were responsive and friendly, and the evening social with wine and charcuterie was a nice touch.
My most important comment for this review is that, despite the amazing physical location, we had a significant issue with the outlets in our room. If you use any medical machine, such as a CPAP, it will turn off after an hour of no movement in the room. Every outlet was on a motion sensor. If you use one, you understand that your machine turning off makes for a bad night of sleep.
Our expectation was that this would be addressed with as much care and detail as the hotel exudes. However, after a few calls and two trips to the front desk, we were met with complete indifference and a lackadaisical solution to this matter. The staff at the front desk seemed either bored or annoyed by our need for help with this situation, and despite multiple explanations of what was happening, they still didn't really care.
I thought this would be our go-to place to stay when we visit family in Asheville, but my husband and I agree that it was disheartening and a little embarrassing for us to beg for assistance. In the end, no amenities can replace a good night's sleep.