可以免费取消我在埃斯梅拉达蓝湾大全包式住宿的预订并获得全额退款吗？

是的，埃斯梅拉达蓝湾大全包式住宿在我们网站上提供可全额退款的客房房价。如果您预订了可全额退款的房价，则可以在入住前的一定天数之前取消，具体取决于该住宿的取消政策。请务必查看该住宿的取消政策，了解确切的条款和条件。

埃斯梅拉达蓝湾大全包式住宿有游泳池吗？

是的，有3 个室外游泳池和儿童游泳池。

埃斯梅拉达蓝湾大全包式住宿是否允许携带宠物入住？

很抱歉，不允许携带宠物和服务型动物。

何时可在埃斯梅拉达蓝湾大全包式住宿办理入住和退房？

开始办理入住：15:00；停止办理入住：00:00。提前入住需要支付一定费用（视供应情况而定）。退房时间为 12:00。延迟退房需要支付一定数额的费用（视客房供应情况而定）。

埃斯梅拉达蓝湾大全包式住宿是否有内部娱乐场？

不，该住宿不设赌场，但里维埃拉大赌场（14 分钟车程）就在附近。

在埃斯梅拉达蓝湾大全包式住宿及其附近有什么游览观光项目？

现场活动包括划皮艇、帆船运动和帆板运动，您可以畅享其中，还可以在现场的网球场锻炼提升您的球技。现场娱乐活动包括健身课程、排球和瑜伽。在热水浴缸内放松身心，或尽情体验其他服务设施，例如3 个室外游泳池和4 间酒吧。埃斯梅拉达蓝湾大全包式住宿也拥有健身中心和SPA 服务，以及花园。

埃斯梅拉达蓝湾大全包式住宿店内或附近是否有餐厅？

是的，有 5 家店内餐厅。

埃斯梅拉达蓝湾大全包式住宿配备任何户外私人空间吗?

是的，每间房间都有阳台或露台。

埃斯梅拉达蓝湾大全包式住宿周边区域环境如何？

埃斯梅拉达蓝湾大全包式住宿位于玛雅河畔。热门景点包括马罗马海滩，仅需 12 分钟车程即可到达。

卡曼海滩埃斯梅拉达蓝湾大全包式住宿住宿优惠| Hotels.com 好订网

Q: 埃斯梅拉达蓝湾大全包式住宿有游泳池吗？

是的，有3 个室外游泳池和儿童游泳池。

Q: 埃斯梅拉达蓝湾大全包式住宿是否允许携带宠物入住？

很抱歉，不允许携带宠物和服务型动物。

Q: 埃斯梅拉达蓝湾大全包式住宿店内或附近是否有餐厅？

是的，有 5 家店内餐厅。

Q: 埃斯梅拉达蓝湾大全包式住宿配备任何户外私人空间吗?

是的，每间房间都有阳台或露台。

8/10 很好

2026 年 1 月 18 日

Un muy bonito lugar atendido por personal muy amable.

marco antonio，2 晚行程

Hotels.com真实住客点评

6/10 好

2026 年 1 月 13 日

No teniamos cafetera en la habitación. No volvian a llenar el frigobar. Cuando es tu check out no pasan por ti para llevar las maletas y si te ven con todas las maletas caminando no te ayudan.

REBECA，4 晚家庭旅行

Hotels.com真实住客点评

10/10 绝佳

2026 年 1 月 8 日

Alejandro，4 晚行程

Hotels.com真实住客点评

10/10 绝佳

2026 年 1 月 4 日

Claudia Soledad，4 晚行程

Hotels.com真实住客点评

6/10 好

2025 年 12 月 13 日

No nos dejaron entrar a las instalaciones del hotel hasta después de las 11 am, si queríamos antes teníamos que pagar un extra , y la verdad es que en todos los demás hoteles de la Riviera Maya y Cancún, puedes entrar desde antes a las instalaciones, solo la habitación si te la dan hasta las 3 de la tarde

Roque，1 晚行程

Hotels.com真实住客点评

8/10 很好

2025 年 11 月 29 日

El personal es muy atento

Juan Pablo，4 晚家庭旅行

Expedia真实住客点评

6/10 好

2025 年 11 月 28 日

I will say that the staff in most areas were nice and also a most areas were kind of cold distant isolated and even rude. But it was more nice than none. I wish I could give it a 3.5

Jaedee，4 晚家庭旅行

Expedia真实住客点评

6/10 好

2025 年 11 月 21 日

Resort is old and dated. It is clean though. There are not enough beach chairs. You need to be up before 7am if you'd like to reserve a chair. The staff are wonderful and kind.

Cynthia，7 晚家庭旅行

Expedia真实住客点评

4/10 尚可

2025 年 11 月 19 日

When we arrived at the resort and checked in at the lobby, the staff gave us zero explanation on how anything works, they didn’t give us room keys or tell us what our room number even was. We had to ask for that info. We requested a king size bed with an ocean view with our reservation. Upon arrival, our bed had two beds that were just larger than twins, not even doubles. The toilet was broken, the faucets in the bathroom were broken, the mirrors were covered with a black film. The closet doors were broken and hanging off. When we spoke to the front desk they said they had no other king rooms until one of the guests in our party who is ‘circle one’ (vip) complained about our room, and then all of a sudden they had two rooms with king beds that we could view and chose from. The buffets were mediocre at best. The a la carte restaurants were inconsistent. Concierge would only allow you to book into the a la Carte’s one day in advance, and most of the time there was no reservations left. The hotel handed out towel cards that you had to hand over to get towels for the pool, if you lost your towels, you didn’t get your towel cards back and were charged $60 USD to get new towel cards. However, staff would often walk around the pool and collect towels so that guests would have to pay for new towel cards. There were cotes and raccoons running all over the resort, including inside the restaurants and up on tables! I would not recommend this resort to anyone!!

Emily Elisa Ann，10 晚浪漫旅行

Expedia真实住客点评

10/10 绝佳

2025 年 11 月 19 日

Evelyn，4 晚行程

Expedia真实住客点评

10/10 绝佳

2025 年 11 月 19 日

Super underrated, we booked this trip before looking at the reviews...so we didn't really have an option but just to thug it out and see how it goes. Bam, best trip ever. Food was great, staff beyond nice and soo much to do. Beach was as clear as day and much bluer than the beaches beside our resort.

Ben Kennedy，6 晚浪漫旅行

Expedia真实住客点评

6/10 好

2025 年 11 月 19 日

Staff was friendly and available. Know your Spanish. Very limited beach chairs, a la carte too much AC couldn’t stay to eat. Allergies beware at Buffet’s (fish/shelfish) food mixed. Partial ocean view guaranteed given full jungle (closer to most amenities no complaints).Never been happier with how available our room was cleaned (early or late) and fridge was stocked every day. If you like big resorts you’ll enjoy + if you have no food allergies

Amy，10 晚结伴旅行

Expedia真实住客点评

6/10 好

2025 年 11 月 18 日

primeramente la actitud de algunos elementos, en los snack nocturnos, el tiempo de atención en las barras, siempre tienes que hacer cola, y no es gente que esta embriagandose, sono qe simplemente estan tomando un trago y deber salirte y caminar para conseguir uno, las habitaciones muy bie, quizá reforzar más sobre los cuidados de los animales que están a la interperie. Más carritos o rutas o más horaios para desplazar a la gente, las palapas de las instalaciones perjudidas, o a punto de caerse o pelonas, la comida 2 / 3, el rgupo de animación de mediana calidad, aburridas sus dinámicas, el teratro, una hechizadita en producción valdría la pena, aunque sea cubrir los triplays con telas, el audio malo, fallaba!, debería meter shows de mejor calidad (que hay muchos en la riviera maya). No hay meseros que te atiendan en las áreas comunides y de esparcimiento. la música en las barras muy aburrida. Mucho mosco, algunas jardineras no bien podadas, y hay charcas que generan mucho mosco y no se percibía que fumigaran.

juan carlos，3 晚结伴旅行

Hotels.com真实住客点评

2/10 很差

2025 年 11 月 18 日

To start we have stayed at the Grand Pricess last year and the Riu the year before so i a reference of how resort shoud be and what to expect. I was very disappointed with my experience with my family of 4 . We had no hot water for our entire stay luke warm no water flow to be told by managers that how it is or we are working on it what joke. My son and daughter got there rooms switch 3 time because we founded bed bug we took a picture and saved the bug to show the management they did not believe us till we showed them. I got switched twice cause the water issue which was not resolved The food at best was poor and very limited selection ,also if you are vegetarian plan on eating boiled vegetables cause that would be about it. There Circle One VIP program is a con job stay far far away bait and switch. Over promise and under delivery disappointed my brother in-law realize and losted $1000.00 US to cancel cause of some fine print .Program is like a time share trickery. Entertainment was a karaoke machine that' it in a run down lounge with the only 3 bars and one is the VIP Circle One bar which closes early. You want to sit on a lounger forget it at best they had about 75 and half for the Circle One members witch also applies to the beach huts and beach itself. Restaurants and one main place and it was small and plumbing in those places where awfully three times the women' bathroom was backed up, the specialty restaurant the managers decide which ones are open or closed

Doug，10 晚行程

Expedia真实住客点评

2/10 很差

2025 年 11 月 18 日

Hotel not a 4 star, outdated rooms in terrible shape, limited hot water, leak in celling in bathroom. Food not desirable. Drinks terrible. Hotel needs a total remodel.

Nadia，3 晚家庭旅行

Expedia真实住客点评

10/10 绝佳

2025 年 11 月 18 日

Le falta que los carritos esten mas pendientes de los huéspedes

Miguel，3 晚家庭旅行

Expedia真实住客点评

8/10 很好

2025 年 11 月 17 日

Adam，8 晚行程

Expedia真实住客点评

2/10 很差

2025 年 11 月 16 日

We were booked for a 10 day stay to attend a wedding. On arrival, there was water flooded on the floor of our room as we opened the door. It dripping from the ceiling in the bathroom and from down the wall behind our bathroom mirror. It had run out into our main living area. We told the front desk and they came to look at it and put towels on the floor and the waste paper basket in the middle of the bathroom to catch the dripping water!!?? This continued throughout our stay with 2-3 workers coming to look at the damage and proceed to do nothing. Towards the end of our stay on night 8, the actual ceiling “paper” was falling off and onto the floor of our bathroom and water continued to flow from behind our mirror, over the bathroom counter and onto the floor. With 1 day & night remaining on our 10 day stay, they offered to move us to a different room but at that point, it was more of a hassle collecting and moving all of our clothing etc. It would have been nice to be offered a new room on the 1st evening of our complaint before we unpacked. The servers at the resort were hard workers but the resort on a whole needs major renovations all over. I’m sure it may have been beautiful 20 years ago but it is very lacking and NO WAY a 4 star resort. 1-2 star max. Food was bland and the selection quite poor. To top of all off, of the 40 or so people attending the resort for the wedding we were all attending, 3-4 got sick from the food during their stay. Not a great ratio.

Lee，10 晚浪漫旅行

Expedia真实住客点评

6/10 好

2025 年 11 月 16 日

Lukewarm water for showers was pretty rough Need more bartenders to manage long lines at the bars Was a bit ‘less than clean’ Golf carts for transportation seems few and far between Freezing cold in the Al a carte Italian restaurant, resulted in cold food Positive notes, the staff is always so friendly and kind Food was good for the buffets

Loni Lynne，7 晚家庭旅行

Expedia真实住客点评

6/10 好

2025 年 11 月 15 日

No hot water, fridge had to be replaced, no iron, no coffee pot or supplies, door lock kept jamming and not working. No handle on sliding patio door, hair dryer didn’t work. And not enough pounders by the pos

Tina，6 晚家庭旅行

Expedia真实住客点评

8/10 很好

2025 年 11 月 13 日

The staff was wonderful throughout the property! Pool was kept extremely clean. Food was very good. However, the rooms and buildings are in need of renovations and there was no hot water on the property = only cold showers. :(

Vanessa，7 晚浪漫旅行

Expedia真实住客点评

4/10 尚可

2025 年 11 月 12 日

The food is terrible, water damage in many room's, housekeeping starts their daily rounds at 0830 waking you every morning so good luck sleeping in on vacation, bar lines take up to 45 minutes to get a drink. Overall, not a great experience. Would not recommend.

Alison，5 晚家庭旅行

Expedia真实住客点评

10/10 绝佳

2025 年 11 月 10 日

Maria Isabel，4 晚行程

Hotels.com真实住客点评

8/10 很好

2025 年 11 月 10 日

It all was wonderful. However we did have some septic problems and if you want to get a chair at the beach you better get there at 8. I had both of my credit cards gotten the one day i left the resort. Therefore no credit cards to get home and no one likes to take cash.

Terri Kay，7 晚行程

Expedia真实住客点评

10/10 绝佳

2025 年 11 月 9 日

Love the staff! Very very helpful. Food was actually pretty good! Other resorts i have been to were not good, so well done! Very clean rooms. Only thing that bothered me was the cold showers, but thats expected in Mexico. I am a Canadian and am a fussy person 😆 seriously though it was cold but it did not make my experience bad, it was a wonderful holiday. We love Blue Bay Esmeralda! Thank you to all staff!!

Katrina Joanne，6 晚家庭旅行

Expedia真实住客点评

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可以免费取消我在埃斯梅拉达蓝湾大全包式住宿的预订并获得全额退款吗？

埃斯梅拉达蓝湾大全包式住宿有游泳池吗？