We stayed in the older part of the hotel, which does need some renovation. We experienced the staff to be short with guests and not very friendly, this definitely needs coaching. We never received water in our room, when I went to reception to get water I was told housekeepers would bring it, and it never happened.
Tamara
Tamara,3 晚行程
Hotels.com真实住客点评
2/10 很差
2025 年 9 月 2 日
Carbon Monoxide found in hotel
I stayed at the Grand Gozo Hotel in Malta from May 1–6, 2025, and encountered a severe health and safety hazard. My friend and I detected dangerously high carbon monoxide (CO) levels—over 150 ppm—in multiple rooms (457 and 464), for we brought our own CO detector. These levels are well above internationally recognized safety limits and posed a serious risk to our health.
Despite reporting this immediately, hotel management failed to take meaningful action. We were moved to another room without a proper inspection or explanation, and our concerns were dismissed. Management also refused a refund for the unsafe room and provided no updates or resolution.
真实旅客
5 晚结伴旅行
Hotels.com真实住客点评
2/10 很差
2025 年 8 月 16 日
Avoid! Damp, dirty and in need of renovation
I have never given a hotel a bad review before but the Grand is the worst hotel I’ve ever stayed in and I would tell anyone to avoid- it ruined our trip to Gozo.
The hotel may have been nice 20 years ago but is now in desperate need of renovation. Our room stunk of mould and damp and when we complained with reception were told it was because it was a basic room! Nothing was clean from the carpets to the curtains. The bins in the outside areas weren’t changed leading to an infestation of wasps around the pool. All communal areas were dingy and dirty.
Breakfast was poor, nothing was very fresh and mostly we avoided it.
The reception staff weren’t helpful and the manager was exceptionally rude. The other hotel staff were friendly and tried their best despite the state of the hotel.
The “fitness room” had a couple of very old pieces of equipment, no air con or windows that could open and no water machine. The indoor pool was closed permanently.
The only plus is the view which is beautiful. The other guests seemed to share a similar view and we bonded over how grim the hotel was!
Avoid it and spend your holiday elsewhere
Louise
Louise,3 晚家庭旅行
Hotels.com真实住客点评
8/10 很好
2025 年 8 月 11 日
AC issues
The hotel is in a great location and reasonably priced. The breakfast was great. Unfortunately our AC was not working in the room and they had to send someone to help fix it 4 times, until it was finally fixed, late on the 2nd night of our stay. They did not try to make up for the inconvenience in any way.
Andrea
Andrea,3 晚行程
Hotels.com真实住客点评
10/10 绝佳
2025 年 8 月 11 日
Relaxing
I had a lovely relaxing stay for a 5 day birthday treat. The level nine restaurant was superb! I got totally spoilt for my birthday . The staff at this hotel are so amazing , i will definitely go back with my partner next time . 😊
Elaine
Elaine,5 晚行程
Hotels.com真实住客点评
8/10 很好
2025 年 8 月 11 日
Arvid
Arvid,6 晚家庭旅行
Hotels.com真实住客点评
8/10 很好
2025 年 8 月 8 日
François
François,3 晚结伴旅行
Hotels.com真实住客点评
8/10 很好
2025 年 8 月 1 日
Lee
Lee,5 晚行程
Hotels.com真实住客点评
10/10 绝佳
2025 年 7 月 31 日
ynes
ynes,3 晚行程
Hotels.com真实住客点评
10/10 绝佳
2025 年 7 月 31 日
Joakim
Joakim,3 晚行程
Hotels.com真实住客点评
8/10 很好
2025 年 7 月 26 日
Guillaume
Guillaume,3 晚行程
Hotels.com真实住客点评
10/10 绝佳
2025 年 7 月 23 日
Hotel with excellent view of Harbour in Gozo
We were upgraded to a superior room and enjoyed our stay. Excellent view from the hotel and our private balcony.
The pool area has been upgraded since last year- much larger pool and area to sit and relax. A good breakfast - hot and cold items. Good options at the bar area with an outside area to sit. Parking underneath the hotel. Two levels. Quite difficult garage. Good WiFi and TV with some English channels. Bathroom with a lovely bath. A lovely place to spend a few days.
Moira
Moira,5 晚行程
Hotels.com真实住客点评
8/10 很好
2025 年 7 月 21 日
Komfortabelt, men litt under forventning
Litt gammelt og utdatert hotell. Frokosten var veldig kjedelig og smakløs. Bassenget stengte 19.00, som var litt tidlig ellers var alt veldig bra!
Vi var uheldige med rommet, der låsen til døra og nøkkelkortet til lyset sluttet å fungere. De fikset det dagen derpå, men vi fikk dessverre en kveld uten strøm.
Mads Andreas
Mads Andreas,4 晚行程
Hotels.com真实住客点评
10/10 绝佳
2025 年 7 月 11 日
Andrew
Andrew,5 晚行程
Hotels.com真实住客点评
2/10 很差
2025 年 7 月 9 日
Jane
Jane,3 晚行程
Hotels.com真实住客点评
8/10 很好
2025 年 7 月 7 日
God udsigt og fantastisk mad
Jeanette
Jeanette,2 晚行程
Hotels.com真实住客点评
10/10 绝佳
2025 年 7 月 4 日
A room with a view.
What a surprise we had upon arrival, the service , outstanding, room also outstanding as was the location. Steep climb to get around which we did mind. Pay the extra for view, if you want a sun lounger get in early. I loved the pool, it is small for the size of the hotel, I suspect in high season will get very packed.
Amanda
Amanda,3 晚行程
Hotels.com真实住客点评
4/10 尚可
2025 年 6 月 14 日
Cet hôtel est un 3 étoiles et non un 4 étoiles. Son état laisse parfois à désirer (voir photo bas de la porte de la salle de bain). Le personnel est aimable et la chambre propre. J'avais réservé pour 3 nuits à 120€ avec annulation avant une certaine date. Ce que j'ai fait pour la 3ème nuit. Résultat on m'a compté pour cet hôtel très moyens 170€ pour les 2 premières nuits et on m'a remboursé 20€ pour la 3ème! Plus jamais je ne mettrai les pieds dans cet hôtel.
Marc
Marc,2 晚商务旅行
Hotels.com真实住客点评
6/10 好
2025 年 6 月 11 日
Lovely room overlooking the harbour BUT heavy building work noise outside the hotel in the harbour and in the actual hotel on top floor!! They are building new rooms. Woke us up at 7.30 am which is totally unacceptable… the pool was excellent and the breakfast was very poor… worst breakfast we’ve ever had!!! Would not recommend until building work is finished. Really disappointed!!
sandra
sandra,3 晚行程
Hotels.com真实住客点评
6/10 好
2025 年 6 月 8 日
FREDERIC
FREDERIC,3 晚结伴旅行
Hotels.com真实住客点评
10/10 绝佳
2025 年 6 月 5 日
Wendy
Wendy,1 晚行程
Expedia真实住客点评
6/10 好
2025 年 5 月 30 日
Fabulous location. Outdated accommodation
Hotel outdated. Shower scalding or freezing. Wasn’t the cleanest. Staff were lovely. Pool was magnificent. Needs a bar at the pool. Great location. Bar closed early.
Debbi
Debbi,4 晚行程
Hotels.com真实住客点评
10/10 绝佳
2025 年 5 月 30 日
Perfect location
Very friendly and helpful staff. The location is perfect being right by the harbor. Our room was spacious and the bed was comfortable. We had a balcony over looking the harbor.