4/10 尚可
2025 年 12 月 2 日
We have stayed at Nautilus a number of times since 2017, but unfortunately this time we experienced the front desk staff, a man and someone who called themselves the front desk manager, as arrogant and with a behavior that is unparalleled in lacking customer service.
Their actions and behavior provoked us guests to such an extent that it provoked great frustration among us guests.
The whole thing was a regrettable experience that ruined the first part of the holiday.
We came into contact with other guests who had exactly the same experience as us, that the front desk manager and her employee spoke untruthfully and especially the manager was experienced as rude.
It must be mentioned that this only applies to the front desk staff. Especially the house keeping was very nice and friendly. Always cheerful and positive.
Nina
Nina，21 晚行程
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