可以免费取消我在凤凰城地铁延长住宿的预订并获得全额退款吗？

是的，凤凰城地铁延长住宿在我们网站上提供可全额退款的客房房价。如果您预订了可全额退款的房价，则可以在入住前的一定天数之前取消，具体取决于该住宿的取消政策。请务必查看该住宿的取消政策，了解确切的条款和条件。

凤凰城地铁延长住宿是否允许携带宠物入住？

是的，欢迎携带狗狗入住，总共可携带 1 只宠物，每只宠物限重 14 公斤。需要支付每间住宿每天 USD 5 的宠物费，还需要支付每次入住 USD 50 的押金。服务类动物免费。可能存在部分限制条件，请联系住宿方了解更多信息。

何时可在凤凰城地铁延长住宿办理入住和退房？

开始办理入住：16:00；停止办理入住：不限时间。退房时间为 10:00。提供无接触办理入住和无接触办理退房服务。

在凤凰城地铁延长住宿及其附近有什么游览观光项目？

凤凰城地铁延长住宿设有私人游泳池和花园。

凤凰城地铁延长住宿配备任何户外私人空间吗?

是的，每间公寓的特色是有私人游泳池和私人庭院。

凤凰城凤凰城地铁延长住宿住宿优惠| Hotels.com 好订网

Q: 凤凰城地铁延长住宿配备任何户外私人空间吗?

是的， 每间公寓的特色是有私人游泳池和私人庭院。

2/10 很差

2025 年 2 月 17 日

Naomi，2 晚行程

Expedia真实住客点评

4/10 尚可

2024 年 4 月 4 日

The neighborhood doesn't feel very safe. The home had some small cockroaches and was run-down inside and out. I got hives within 10 minutes of being there, likely due to the poor conditions

Expedia真实住客点评

2/10 很差

2025 年 12 月 8 日

This location is misrepresented on hotels.com. I suggest looking at MetroHospitality.com for detailed disclosure of your expected experience before booking. If I'd been informed prior to reserving at Metro Phoenix Extended, I would never have reserved there and never will again. The room type I booked was not the initial room type I was put into and no one at the front desk told me they were giving me a different room type at the time of check-in. As soon as I realized I went back to the front desk and was told that there were no King suites available and that the Queen I was given was the last of the room type available. I had already been waiting two hours past my arrival and check-in time for a room to be cleaned and made available. The room appeared to be cleaned in a hurry and not well. The bathtub was gross with possible black mold in the crevices. Be aware this location intentionally prevents a bath from being filled and used. A bath was a main reason I booked the room. The next day I waited most of the day to be moved to the actual room type I had booked, only to have to wait while maintenance installed a faucet which would allow a bath, to later not get because not enough hot water. Many insects in the room and once I realized there were bedbugs we left immediately. I insisted to receive a full refund and management refused. I only got refund from Expedia after much persistence. The ONLY staff who was genuinely kind is Asia who I would give 5 Stars to her.

Era，2 晚行程

Hotels.com真实住客点评

4/10 尚可

2025 年 11 月 23 日

My next-door neighbors were smoking outside my room and were not quiet. There seemed to be homeless people lurking about. Although I didn't feel threatened, I was concerned about my car.

William，3 晚行程

Hotels.com真实住客点评

10/10 绝佳

2025 年 11 月 19 日

Great staff. Clean room

Michael，6 晚行程

Hotels.com真实住客点评

6/10 好

2025 年 11 月 19 日

Muy bien gracias

Rubén，1 晚行程

Hotels.com真实住客点评

10/10 绝佳

2025 年 11 月 17 日

Michael，6 晚行程

Hotels.com真实住客点评

2/10 很差

2025 年 11 月 17 日

I couldn't check in. Office closed. Called the number posted on the office door, had to leave a message. No response. Had to get a different hotel.

Susan，2 晚行程

Hotels.com真实住客点评

2/10 很差

2025 年 11 月 17 日

Michael，2 晚行程

Hotels.com真实住客点评

2/10 很差

2025 年 11 月 11 日

Knox，7 晚行程

Hotels.com真实住客点评

6/10 好

2025 年 11 月 9 日

Francisco，2 晚行程

Hotels.com真实住客点评

2/10 很差

2025 年 11 月 3 日

Do not stay at this location! Check in at the front desk is only available 4-5:30pm. I believe they do this so they don’t have to come face to face with disgusted customers. We had 5 rooms booked (three of which were 6 bedroom occupants.) Mowt rooms had no bedding, bugs and cockroaches scattered when the e opened the doors, the hallway of two rooms was matted with dog fur, towels had hairs, bathrooms were dirty and room floors were filthy. The pictures online ate a completely false representation of what this facility looks like. Management was difficult to impossible to work with. We were promised a refund when we couldn’t stay there and are now fighting to receive that refund.

This is what the couch beds all looked like

Tyler，3 晚商务旅行

Hotels.com真实住客点评

2/10 很差

2025 年 10 月 28 日

Jack，1 晚行程

Hotels.com真实住客点评

2/10 很差

2025 年 10 月 18 日

Andres，1 晚家庭旅行

Hotels.com真实住客点评

2/10 很差

2025 年 10 月 16 日

Worst place I have stayed at

It was horrible, stank of smoke caused asthma issues, both electrical and plumbing werent working well, a shower was broken, outlets didnt work, closet doors and restroom doors were hanging broken, there were stains everywhere (walls, restrooms, lamps, etc.), communication was difficult, we waited 1.5 hrs to even enter room, and we saw roaches, there was also trash right outside, ac didn't work either.

Bianca，1 晚家庭旅行

Hotels.com真实住客点评

4/10 尚可

2025 年 10 月 15 日

sketchy roam this property if your going to stay here check in b4 530 or you will have to call in to get the code for your room after you have to pay a deposit by phone then when you get in your room the double door lock will likely be broken the room will smell like smoke the oven will not work the tv will not be connected ours was not connected for three days even after multiple requests there are cockroaches in the room we did see several so if you have food keep it in the fridge the one redeeming quality of the hoe tel that and you can have your dog on property

Amy，6 晚家庭旅行

Hotels.com真实住客点评

2/10 很差

2025 年 10 月 15 日

Strong odor of cigarettes smoking as soon as entry into the room, clothing closet has no bar for us to hang our clothes, cockroachs everywhere, cracked wall inside bathrooms. TV didn't work. Very hard to check in by phone. It was definitely bad experience.

Jack，1 晚行程

Hotels.com真实住客点评

2/10 很差

2025 年 10 月 13 日

Smoke and Bugs

Got there at 11:30 PM for a 3-night stay. Had to call the "back-office" number to get the code for the door since the check-in office closes at 5 PM. It was raining. When we entered the room there was a very strong smell of smoke. 2 bedroom apartment. My wife has allergies and immediately had a reaction. She sat down on the bed in the front room. She was bitten 3 times by something. We could not stay. Had to find another hotel. Called the "back-office" number again. They said they couldn't do anything. Suggested I go to the office the next day. Searched online for another hotel. Found one. Left and checked-in there. Came back the next day and asked for a refund due too toxic environment. Office staff said to call Expedia since it was a 3rd party booking. Expedia eventually said they could do nothing. Called the "back-office" number again. They said to go back to the day office. Went there. Was told I would be contacted by Regional Manager. Doubt it. Will be suing. My wife still has the welts where she was bitten.

cAMERON，3 晚家庭旅行

Hotels.com真实住客点评

2/10 很差

2025 年 10 月 9 日

This place should be shut down. The room was not accessible, door lock broken. Waited for maintenance for an hour. Access door to hallway door lock was broken so no security. Trash was laying in halls, rooms had crickets and bugs crawling around, over all a compltete dump. Oh and tweakers hanging around.

John，1 晚家庭旅行

Hotels.com真实住客点评

2/10 很差

2025 年 10 月 5 日

Need to be updated

Lucio，2 晚行程

Hotels.com真实住客点评

2/10 很差

2025 年 9 月 30 日

Luis，3 晚行程

Hotels.com真实住客点评

2/10 很差

2025 年 9 月 23 日

The smell was horrific. Like fresh paint over walls that a smoker lived in for decades.

Julie，1 晚行程

Hotels.com真实住客点评

2/10 很差

2025 年 9 月 22 日

Ziaboii，1 晚家庭旅行

Hotels.com真实住客点评

4/10 尚可

2025 年 9 月 2 日

Rented this room because the photos and price looked like a great choice, and the reviews were mostly great. We got in the room late so we didn’t notice too many details, other than the room smelling so badly of cigarettes, even though they claimed to be a smoke free property. The next day, all the details started to show. We went out for breakfast and when we came back the place smelled like someone went into our room and smoked cigarettes in there. It gave me an immediate headache and when I approached the counter the best they could do was offer a deodorizer. The front desk person was super nice. We then went to a store to buy our own air freshener and returned to a scent of cigarettes and room deodorizer. Luckily we bought Lysol air disinfectant that helped me stay for the time I had booked. They told me I got one of the nicer rooms and that there wasn’t any more rooms to move me to, upon diggin into the reviews a little further I quickly realized most of us booked with great hopes because of the great photos and nice reviews but then you find all the honest ones of experiences like mine and think, damn shoulda paid a bit more to stay somewhere nicer. This was for sure just four walls to sleep in and it’s unfortunate how bad the condition of my room was because I really wanted to like this place. I don’t recommend it at all especially if you have children. Hard Pass.

Laura，2 晚家庭旅行

Expedia真实住客点评

10/10 绝佳

2025 年 8 月 20 日

MJ，7 晚行程

Hotels.com真实住客点评

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可以免费取消我在凤凰城地铁延长住宿的预订并获得全额退款吗？

凤凰城地铁延长住宿有游泳池吗？