Smaller room than I usually expect in a California suburb. Room was clean and mostly fine, but room had minor maintenance issues and the neighboring guests were occasionally loud late at night (particularly on Saturday night)
In all it was adequate but I’d probably look elsewhere next time.
Justine
Justine,6 晚行程
Hotels.com真实住客点评
10/10 绝佳
2025 年 12 月 8 日
Clean room,staff, amenities
Areli
Areli,1 晚家庭旅行
Hotels.com真实住客点评
2/10 很差
2025 年 12 月 1 日
It was AWFUL from check in to check out! DO NOT STAY HERE!
The check in process was with AI gal in India! She was hard to understand. No one was onsite to speak with.
Had a problem with the TV that didn’t work and they expected to charge us more money to move us to another room. We refused to pay more! Hotel was more than 3/4 empty!
They finally agreed to have us move. We had to take all our stuff (we had tons as we were on the road for 3 weeks and I have a bad knee) back downstairs and back upstairs in another room in another building! We wasted almost 3 hours with arguing and finally moving!
We asked to speak with someone and were told someone would be there around 11 or 12 the next day! Needless to say, we had to be on the road way before that
James R
James R,1 晚行程
Hotels.com真实住客点评
10/10 绝佳
2025 年 11 月 18 日
Cory
Cory,1 晚行程
Hotels.com真实住客点评
2/10 很差
2025 年 11 月 12 日
Absolutely the worst hotel check in experience I have ever had at this Clarion hotel.
Upon arriving there was no one in the office checkin/reception area. Guests are supposed to use a screen “kiosk” which connected me with a lady in India. They had processed my payment but then experienced “technical problems” that went on and on and on … I requested a first floor room but she said their system showed there were none available… but I was actually there in person and it appeared there were several available. They continued to have “technical problems” so I asked the lady to simply refund my credit card payment and I’d find a different hotel. She said she wasn’t authorized to do that… only her manager… and the manager wasn’t available. I called Capital One while all of this was going on to flag the account transaction. Clarion did charge my account… has not refunded it… and now the whole dispute process will have to be played out.
To not have a human being present at your hotel guest check in is ridiculous.
Daryl
Daryl,2 晚家庭旅行
Hotels.com真实住客点评
4/10 尚可
2025 年 11 月 9 日
Left an insulated bag in the room. Never recovered it. It was gone by 7 o’clock that evening.
Richard
Richard,1 晚商务旅行
Hotels.com真实住客点评
6/10 好
2025 年 11 月 8 日
Clean. Smelled a little like cigarettes.
Rowland
Rowland,1 晚行程
Hotels.com真实住客点评
8/10 很好
2025 年 11 月 6 日
The room was spotless and service efficient. Well priced place and convenient location for visiting the San Mateo area. I suggest the property add a desk lamp to make working in that area a little easier. The staff are friendly and check in/out very easy. Would return here!
Laura
Laura,2 晚家庭旅行
Hotels.com真实住客点评
10/10 绝佳
2025 年 10 月 28 日
Parking is off the main road so its a bit safer. Ive stayed here a few times now and its like advertised so thats refressing.
The bathrooms could use an update but not if the price was to upgrade with it.
Stephanie
Stephanie,1 晚商务旅行
Hotels.com真实住客点评
8/10 很好
2025 年 10 月 27 日
Edward
Edward,1 晚行程
Hotels.com真实住客点评
8/10 很好
2025 年 10 月 26 日
Big parking spaces
gary
gary,2 晚行程
Hotels.com真实住客点评
10/10 绝佳
2025 年 10 月 26 日
Easy and smooth check in. No key card or keys needed, a code is sent to your phone and you enter using keyless entry. The room was spacious and there is plenty of parking.