Everything is good . The most disappointing is the front desk told us can’t use the fridge . we may have to pay the drinks in the fridge if we open the fridge door even we don’t take or use anything. It’s ridiculous for a five star hotel can’t allow to use the fridge in such hot days season.
There’s no coffer machine or kettle & I tried to call for a hot water and had been told that will charge $35 & wait for an hour.
Kwok Piu Aaron
Kwok Piu Aaron,2 晚结伴旅行
Hotels.com真实住客点评
2/10 很差
2024 年 6 月 5 日
Hongbo
Hongbo,4 晚行程
Expedia真实住客点评
6/10 好
2025 年 9 月 11 日
I complained with the manager of the hotel and housekeeping for the poor management of my request to clean my room after the toilet got clogged. 9 am I requested to have the room clean (while we are out of the hotel) but returned to the hotel at around 2PM and the room was not cleaned yet. I called like 4 times and everytime I called, I was told that the cleaner is on its way (1st call was told it will only take 15-20 minutes) and took about an hour until after I complained that the cleaner arrived. When I spoke with another housekeeper on line and the manager I was told that all my earlier calls were not recorded (which explained why the room was not cleaned and the follow up cleaner never arrived). Its very frustrating.
Marilou
Marilou,3 晚家庭旅行
Expedia真实住客点评
10/10 绝佳
2025 年 8 月 25 日
Great location, luxury accommodations & loved the Club Floor amenities - definitely worth it!
Beth Ann
Beth Ann,3 晚家庭旅行
Expedia真实住客点评
10/10 绝佳
2025 年 8 月 18 日
Having access to the Prestige Club was Fabulous!
Great breakfast and wonderful cocktail hours with great view !
Shopping is great, walking distance to Chanel, Gucci and Prada!
Excellent restaurant nearby!
Judella Edwina Maria
Judella Edwina Maria,4 晚家庭旅行
Expedia真实住客点评
6/10 好
2025 年 8 月 8 日
Carly
Carly,2 晚行程
Expedia真实住客点评
4/10 尚可
2025 年 8 月 2 日
Poor service
George
George,3 晚家庭旅行
Orbitz真实住客点评
10/10 绝佳
2025 年 8 月 2 日
Gyandeva
Gyandeva,4 晚行程
Expedia真实住客点评
10/10 绝佳
2025 年 7 月 28 日
Would recommend! Upgrade to prestige club worth it
Would strongly recommend! Slightly higher end than Venetian. Luxury experience on the strip.
If you can get Prestige club, it was worth it especially knowing how much drinks and breakfast is. Surprisingly good food!
Evan
Evan,3 晚行程
Hotels.com真实住客点评
10/10 绝佳
2025 年 7 月 27 日
The suite was huge, super clean, and really comfortable. The Prestige Lounge was a nice bonus quiet spot to chill with snacks and drinks away from all the craziness on the Strip. Staff were friendly and helpful the whole way through. Definitely worth it if you’re looking for a bit of luxury without going over the top. Would totally stay here again.
Bruno
Bruno,4 晚浪漫旅行
Expedia真实住客点评
8/10 很好
2025 年 7 月 15 日
Driving across the country with a camper isn’t the ideal transportation to come to Vegas but I was surprised by how unhelpful everyone was trying to help me locate ample parking arrangements. I was able to locate parking 3 miles away but once my reservation was paid I felt like I didn’t matter anymore. Average experience
Scott
Scott,1 晚家庭旅行
Travelocity真实住客点评
4/10 尚可
2025 年 6 月 5 日
Ingo
Ingo,3 晚行程
Hotels.com真实住客点评
8/10 很好
2025 年 4 月 21 日
Great location. Easy parking.
Majority of staff were really friendly & helpful; sadly a couple we encountered on the morning of our check out were down right rude.
Fantastic drinks served in the lounge, breakfast drinks selection good, breakfast food average.
Simone
Simone,1 晚行程
Expedia真实住客点评
10/10 绝佳
2025 年 4 月 21 日
Jill
Jill,1 晚行程
Expedia真实住客点评
8/10 很好
2025 年 4 月 20 日
Nice Hotel, but a Little Disappointed
Nice hotel and facilities. Concierge service was great, as they took care of spa appointment and late checkout. However, we arrived in our room to find there was no shampoo, conditioner, nor body wash. I called the front to request and it took far too long to receive the items. The next day we went out for sightseeing, only to return to the room to find it had not been serviced. It was past 3 o'clock, and I've never stayed at a hotel to find housekeeping hadn't taken care of a room by this time. Once again, I had to call to the front to request room maintenance. So while we enjoyed the overall hotel feel and experience, some of the basics were lacking.
Michael H
Michael H,2 晚行程
Hotels.com真实住客点评
10/10 绝佳
2025 年 4 月 17 日
Es war ausgezeichnet. Das Personal freundlich und entgegenkommend.
Ernst
Ernst,5 晚浪漫旅行
Expedia真实住客点评
10/10 绝佳
2025 年 4 月 16 日
Great property, will stay there again
Richard
Richard,2 晚浪漫旅行
Expedia真实住客点评
10/10 绝佳
2025 年 4 月 12 日
The suites and ammenities were exactly what we hoped for!
Cathy
Cathy,2 晚结伴旅行
Expedia真实住客点评
8/10 很好
2025 年 3 月 26 日
We loved our stay at the Palazzo!
Wendy
Wendy,3 晚家庭旅行
Expedia真实住客点评
6/10 好
2025 年 3 月 11 日
We’ve always liked the Venetian and Palazzo properties with their all suites and upper end feel. The people and property are as nice as ever but room 24917 has an awful smell that the hotel seems to know about but puts guests in at regular price. It’s a combination of a greasy restaurant and sewage smell that comes through one of the vents in the room. They sent in people to sanitize and spray, had an engineer confirm that we were correct that it stinks and put an industrial air purifier in the room that sounded like a jet was landing in the sitting area but didn’t get rid of the smell.
Evidently this is common on the 24th and sometimes 25th floor of the Palazzo. We should have asked for a different room but at the rates they charge for a Prestige King room, it would be nice if they figured out the problem and fixed it or didn’t put people in it without a sewage smell discount. Besides the smell, Vegas was fun, The Eagles still rock, the Sphere is incredible and we’ll be back but probably not at the Venetian properties.
John
John,4 晚浪漫旅行
Expedia真实住客点评
10/10 绝佳
2025 年 2 月 3 日
Kim
Kim,3 晚家庭旅行
Hotels.com真实住客点评
4/10 尚可
2025 年 1 月 19 日
Not worth it
Mold on the desk. No coffee maker and no water for the price paid. Resort fee for what?
grace
grace,1 晚家庭旅行
Hotels.com真实住客点评
10/10 绝佳
2025 年 1 月 6 日
Prestige club check-in and check-out people were gracious and very helpful. Club staff was also very gracious. Loved the gym and adjacent sandwich/smoothie/coffee shop. Didn't see the pool, but adult kids said it was nice. Rooms were spacious and beautiful. Only negative was an interaction with a dealer and a pit boss. I get it that they were just doing their jobs when checking the IDs of my young-looking 22 and 24-year-old sons. But they were rude and aggressive, demanding their IDs while they were just walking by the craps tables. Could have been smoothed over with a "sorry but we have to check to make sure." Instead, they acted like pissed-off crooked cops who learned that the brown kid they were going to stomp was the mayor's son. Not cool. Am glad that I slept on it instead of jumping on social media and review sites while angry. Their loss, we cashed in our chips and left. The Palazzo is a beautiful place and the staff obviously tries hard to please. So I won't let one blemish change my view of the place.
William K
William K,1 晚家庭旅行
Expedia真实住客点评
10/10 绝佳
2025 年 1 月 4 日
This Stay was Top Notch. The Best of everything.
a Much needed Mother/Daughter trip