One of, if not THE best resort I have ever stayed at, and I consider myself well traveled! It is first off, absolutely beautiful. I have a following on social media and I got floods of messages asking where I am staying! The staff goes above and beyond to ensure anything you may need is within arms reach. The food is fabulous, especially having low expectations for an all inclusive resort! The restaurants are very beautifully built and decorated- each is themed of course but some are on the water and some are more fancy (there’s a wine cellar dinner for 2 in the French restaurant). The food truck by the theater is so convenient and tasty, and the pizza oven by the pool is top tier! The events planned by the resort are very entertaining as well, especially the paint and sip on the beach and the cultural activities. We did not have an issue with excursion transportation picking us up. Again everyone is beyond friendly, guests included, and the resort is absolutely stunning. Our room and view were GORGEOUS! We will be returning and I have recommended this resort to all my friends. Thank you excellence!!!
Alexandra
Alexandra,6 晚浪漫旅行
Expedia真实住客点评
8/10 很好
2025 年 6 月 13 日
Beautiful property.
Deana
Deana,5 晚行程
Expedia真实住客点评
10/10 绝佳
2025 年 6 月 13 日
Excellence was excellent. 10/10, would recommend.
Derek
Derek,5 晚家庭旅行
Expedia真实住客点评
10/10 绝佳
2025 年 6 月 13 日
We had the best vacation and we felt like royalty the entire time. The food, staff and resort were incredible.
Nathan
Nathan,3 晚浪漫旅行
Expedia真实住客点评
10/10 绝佳
2025 年 6 月 13 日
Great anniversary stay! Best food I’ve ever had at an all inclusive!
Shelby
Shelby,4 晚浪漫旅行
Expedia真实住客点评
10/10 绝佳
2025 年 6 月 11 日
Service was next level, lots of great dining options and staff was outstanding! Accommodations were top notch and well maintained. Highly recommend!
Louis
Louis,5 晚行程
Expedia真实住客点评
10/10 绝佳
2025 年 6 月 11 日
Joyce
Joyce,4 晚行程
Expedia真实住客点评
8/10 很好
2025 年 6 月 11 日
VIP pool
Selena
Selena,3 晚行程
Expedia真实住客点评
10/10 绝佳
2025 年 6 月 10 日
Tawsif
Tawsif,3 晚行程
Expedia真实住客点评
10/10 绝佳
2025 年 6 月 10 日
Excellent service
Amritpal
Amritpal,3 晚行程
Expedia真实住客点评
10/10 绝佳
2025 年 6 月 9 日
Bradley
Bradley,6 晚行程
Expedia真实住客点评
8/10 很好
2025 年 6 月 8 日
Alina Rebecca
Alina Rebecca,5 晚行程
Expedia真实住客点评
8/10 很好
2025 年 6 月 8 日
The staff was amazing! The beach wasn’t great. Had seaweed smell and huge mounds of it.
Robert
Robert,2 晚浪漫旅行
Expedia真实住客点评
10/10 绝佳
2025 年 6 月 7 日
Queen-Zakiya
Queen-Zakiya,3 晚行程
Expedia真实住客点评
8/10 很好
2025 年 6 月 6 日
Property was well maintained of food was good, but it is impossible to get a hold of them once you leave. I’m trying to get a copy of a receipt and get nowhere. They neglected to give me a copy when I checked out I don’t understand that.
joe
joe,4 晚行程
Expedia真实住客点评
6/10 好
2025 年 6 月 6 日
The property seems new but really needs some upgrades. Some of the staff was rude to us. The food wasn’t really all that either.
Chad
Chad,4 晚结伴旅行
Expedia真实住客点评
8/10 很好
2025 年 6 月 5 日
Meah
Meah,3 晚行程
Expedia真实住客点评
8/10 很好
2025 年 6 月 4 日
Excellent attention from the staff and good cleaning. I didn't like that the food in the restaurants was the same throughout the week, they don't have a good restaurant buffet for lunch and dinner. I think we won't return to this hotel.
Roberto
Roberto,7 晚浪漫旅行
Expedia真实住客点评
10/10 绝佳
2025 年 6 月 4 日
Place is perfect for a quiet relaxing getaway that also offers a good amount of entertainment, although if you’re looking for a place to party this is not it
Bernardo Carrillo
Bernardo Carrillo,5 晚浪漫旅行
Expedia真实住客点评
10/10 绝佳
2025 年 6 月 4 日
The staff
Adolfo
Adolfo,7 晚家庭旅行
Expedia真实住客点评
6/10 好
2025 年 6 月 3 日
I’ve stayed at several 5-star resorts in Cancun before, and while Riviera Maya Cancun is nice in some ways, it just didn’t feel as high-end as others I’ve experienced, especially for the price. One major downside is the location-it’s over 30 minutes from the Hotel Zone, which makes it pretty inconvenient if you’re looking to explore or do anything off-resort.
Another letdown was the vibe. They didn’t play much music throughout the day, and it really affected the energy of the place. If you’re looking for a more lively atmosphere with fun activities, this probably isn’t the spot.
Overall, it’s fine if you’re strictly looking to relax and do nothing but lounge.. very calm and quiet. But if you’re looking for better energy and a more connected experience with everything Cancun has to offer, I’d definitely go with a different resort, especially at this price point.