This was hands down the worst experience I've had at Carlton. First of all we called to ask if they had jacccuzi tubs in the rooms. Advised us which rooms had them we then booked the room suggested. On arrival the room was not anything to write home about and they painted the rooms two tone and hues of the mosr uncomfortable greens. I feel they took out the original wallpaper onthe elevator amd it just ruined the ambiance. Oh and not to mention the Jacuzzi tub was broken and the jets literally fell out of the tub and never even worked at all. When we advised the front desk he would not accommodate the issue and said 3rd party booking have to go thru the 3rd party for a refund. So I will be doing somin my very little spare time that I do have in my busy life to get accommodated for the lack of the hotels working amenities. And to boot when we checked out they acted like nothing was wrong and that we never complained about anything the night before. I will not stay at the Carlton until this is resolved or refunded or my account has a credit for the amount of the room cost that night. How can you rent someone a room claiming working Jacuzzi tub knowing we called and rented specific for that reason and then give us a.room with a non working tub and act like you had no idea it was not functioning ... And sad part is this place is in a remodel phase and whoever designed is not someone I would ever hire for my interior decorating... Yuck yuck and more yuck this experience was bad
April
April,1 晚结伴旅行
Hotels.com真实住客点评
8/10 很好
2025 年 9 月 20 日
Ruth
Ruth,1 晚结伴旅行
Hotels.com真实住客点评
10/10 绝佳
2025 年 9 月 18 日
Comfortable despite construction work
The hotel is in the middle of being remodeled, with construction dust in some places, so I expected things to be a bit rough. But the room was very nice and comfortable. The mini-fridge was missing its shelves, but I expect that when the dust stops flying, little things like that will receive attention. All in all, a good stay.
Mark
Mark,1 晚家庭旅行
Hotels.com真实住客点评
10/10 绝佳
2025 年 9 月 15 日
It was so confident and, a beautiful room.
We loved the history of the hotel. Customer service was excellent! Both check in and check out.
Cherri
Cherri,1 晚行程
Hotels.com真实住客点评
10/10 绝佳
2025 年 9 月 13 日
Ron
Ron,1 晚行程
Hotels.com真实住客点评
10/10 绝佳
2025 年 9 月 12 日
Stacy
Stacy,3 晚行程
Hotels.com真实住客点评
2/10 很差
2025 年 9 月 8 日
真实旅客
1 晚家庭旅行
Hotels.com真实住客点评
10/10 绝佳
2025 年 9 月 8 日
A delightful surprise
I like everything about this hotel. It has been maintained well, the room is very spacious, comfortable bed, quiet,
great price. I was only going to stay for the night and liked it so much I booked it for 3 more.
Sherri
Sherri,1 晚行程
Hotels.com真实住客点评
10/10 绝佳
2025 年 9 月 8 日
Ramin
Ramin,1 晚家庭旅行
Hotels.com真实住客点评
10/10 绝佳
2025 年 9 月 7 日
Great communication!
真实旅客
1 晚行程
Hotels.com真实住客点评
10/10 绝佳
2025 年 9 月 7 日
ryan
ryan,1 晚行程
Hotels.com真实住客点评
10/10 绝佳
2025 年 9 月 7 日
Corinne
Corinne,1 晚行程
Hotels.com真实住客点评
10/10 绝佳
2025 年 9 月 3 日
Darren
Darren,2 晚行程
Hotels.com真实住客点评
8/10 很好
2025 年 9 月 3 日
Overnight Stay
Loved the Suite, but we found there were no bottles of water for us. Tried to call the front desk, but seemed phone was off the hook.overall ok experience.
James D
James D,1 晚家庭旅行
Hotels.com真实住客点评
10/10 绝佳
2025 年 9 月 2 日
Amanda
Amanda,1 晚家庭旅行
Hotels.com真实住客点评
2/10 很差
2025 年 9 月 2 日
Fraudulent misrepresentation
Complete fraudulent misrepresentation by the Carlton hotel. Instead of Booking the beautiful classic rooms, we were given completely different rooms of green slimy color, bare rooms, exposed boxspring. It felt we stayed at a cheap motel. And the colors are from the horror movies. Apparently they failed to mention that they have been doing renovations. Do not stay. New owners ruined the classic hotel. Look at photos. What we booked and what we got.
Victoria
Victoria,1 晚家庭旅行
Hotels.com真实住客点评
10/10 绝佳
2025 年 9 月 2 日
Recently renovated. Comfortable and large rooms. Nice staff.
shahram
shahram,1 晚家庭旅行
Hotels.com真实住客点评
10/10 绝佳
2025 年 9 月 1 日
Harry
Harry,1 晚行程
Hotels.com真实住客点评
10/10 绝佳
2025 年 8 月 31 日
Michael
Michael,1 晚行程
Hotels.com真实住客点评
10/10 绝佳
2025 年 8 月 31 日
Shizuyo
Shizuyo,1 晚行程
Hotels.com真实住客点评
10/10 绝佳
2025 年 8 月 29 日
Historical gem
Amazing very large rooms with jetted tubs. The building is historical but well taken care of. The staff were great and very helpful. Hope to stay here again on my next visit to Atascadero.
James
James,2 晚行程
Hotels.com真实住客点评
8/10 很好
2025 年 8 月 28 日
Pardoning their dust is easy!
The hotel is gorgeous. Too bad the timing made it so that half my floor and other parts were closed for construction. That wasn't the best sight to see but most of the other beautiful sights mostly made up for it!
真实旅客
1 晚行程
Hotels.com真实住客点评
10/10 绝佳
2025 年 8 月 28 日
Don’t change too much.
Love the new mural. However the new green color in the room does not look good at night w the lights on. It turns a sickly green. The old color works better. It’s more restful in the rooms.
Don’t change too much. The old furniture is lovely. Just need a good shampooing if the carpet. And larger bath towels.