Checked in on a Thursday around 6:30pm. I received a call from the hotel earlier that day asking for our arrival time, which I found quite odd. Once we arrived we were greeted rather rudely and given our keys to a 4th floor room. We were not informed the elevator only goes to the 3rd floor. We get off the elevator on the 3rd floor and there was a maid standing there so we inquired about the 4th floor. They replied oh, you take the stairs, it’s not that bad! Well it is if you have Asthma, Sjogren’s and a host of other auto immune disease and are there for 3 days. Unacceptable!!!! We proceeded to contact the front desk and they said it would be 40 minutes until another suitable room would be available. Horror story continues!
My husband and I decided in the meantime to look for another hotel, so we found one and advised the Hamilton staff we wanted to check out and wanted the paperwork shredded in our presence. They stated we were going to have to pay for two nights and that we signed for it. I was told I was signing for one car in the parking lot, also return the keys at check out and that I understood what time checkout was as well as extra charges for late check out or removal of any items or damages.
We ended up on the first floor begrudgingly and the window would not shut, cold air was coming in. It was 54 with a real feel of 43 and raining the majority of the time. They put a bar in the window to keep it shut and we had the heat cranked to 85 just to be comfortable.