Dear Edwardian Manchester Management Team,
I am writing to express my disappointment regarding my recent stay at The Edwardian Manchester (Itinerary 72064417929372, 23–26 August 2025). Having chosen your property to celebrate my honeymoon, I had very high expectations, particularly after confirming several requests in advance. Unfortunately, our experience fell far short of what was promised and expected.
Despite having notified your team that this was our honeymoon, none of the requests we made for special touches were accommodated. A room with a nice city view was not provided, nor were there any thoughtful details to mark the occasion. This lack of recognition for such an important milestone was deeply disheartening.
Additionally, we were very disappointed with the cleanliness and upkeep of the room. On arrival, surfaces were dusty, the bathroom was not spotless, and it was evident that attention to detail was lacking. During our stay, service standards were consistently poor — from delayed responses to requests, to a general lack of attentiveness that one would not expect from a Radisson Collection property.
This was meant to be a memorable and celebratory trip. Instead, the experience was underwhelming and stressful. Given the circumstances, I feel it is only fair to request appropriate compensation for the inconvenience and the failure to deliver on the standards advertised and expected.
I kindly ask that you review this matter and advise how you intend to resolve