We have stayed here for 4 years in a row! We have always bragged about how beautiful this hotel is, how incredible it is to stay here. Friday - About 2pm normally room is ready but room wasn’t, they put us on the 8th floor. No big deal. Went to return the luggage cart and the light on the elevator didn’t come on when we pressed to go down. Waited for the elevator to open, nothing happened. We had to go down to the 6th level on the stairs to get on the elevator. We called front desk and they said that only one elevator was working and someone was supposed to work on it overnight.
The next morning, Saturday, we tried to go down to go to the beach. The light still didn’t come on, but after about 5 minutes the door opened and we went down. Had a wonderful time at the beach! Coming back in, there was a long line waiting. One elevator was stuck on level 2. The other was apparently taking way too long. We really didn’t have a choice but to take the stairs, the issue was that we stayed with our 75 year old grandmother. So the 4 of us had to walk up 8 flights of stairs to get to our room. Just seems… a bit ridiculous considering they said that the elevators were supposed to get fixed during the night. I don’t think they were fully fixed till Monday.
Once the elevators worked there really wasn’t much to gripe about, other than the weather which no one can control. I just wish that they had been able to be more accommodating for the elders and the few handicap people I seen instead