Very disappointing experience
Unfortunately, during our stay at the Holiday Inn Express & Suites Halifax – Bedford (980 Parkland Dr), a member of our family found a mouse inside our room. This was extremely uncomfortable and unacceptable.
What makes this even more concerning is that, after this incident I did read reviews mentioning the same issue. For example, one guest reported they “found a rat in the room” and rated their stay as “2/10 Terrible.” This suggests our case was not an isolated incident.
While the hotel has positive aspects (location, amenities, and staff service), it urgently needs to address pest control in order to ensure a safe and comfortable environment for all guests. We strongly recommend that management take immediate corrective actions, and we advise future guests to verify that the issue has been resolved before