Recommend for solo travelers who would like a convenient location to Paddington (access to Heathrow via express).
The hotel is in a nice area, it’s your run of the mill 3 star hotel feeling. Room was a shoebox (okay for 1 person but I would never stay there with 2 people), bed was comfortable, bathroom very clean and nice with excellent water pressure.
Restaurant was mediocre.
The cleaning staff used the elevator A LOT, which meant I often took the stairs - they should really prioritize guests here. Reception staff was good and bad, one evening a guy working there didn’t even look up at me, was focused on a screen, laughing and clearly just wanted me to leave him alone.
Sofie, who works at reception, is exceptional. Well poised, polite, professional, eloquent- she has a wonderful career in hospitality ahead of her if she wants it! She belongs at the Ritz!! Sofie, if you see this - start applying to every 5-star hotel in London, that’s where you belong and they would be lucky to have you! You’re fantastic.