Ehh. Mediocre at best. Resort was a little run down but not the worst. We also got talked into buying a vacation package with the Barcelo group, which was fine (also, if you decide to sit in on this presentation, be prepared for 3 hours, not 1.5) but the representatives we dealt with did not hold up their end of the bargain which was supposed to compensate us for our commitment. We were supposed to get a sunset yacht ride as a "gift", but they failed to schedule it properly and we missed out on an experience that we had planned for and looked forward to. Highly unlikely we will ever return to this resort.
Alexandra
Alexandra,5 晚家庭旅行
Hotels.com真实住客点评
6/10 好
2025 年 6 月 24 日
Ewwwwwwww (but very nice people)
First, the staff here is amazing! So kind and willing to help however they can. Second, it was only a matter of a few days before a few things told us we wouldn't be back. The food is okay, which means it doesn't take long to be over it. The menu does not change, and when you're there for 8 days, that gets boring fast. The biggest issue however was that it does not seem like the adult pool is treated or cleaned. The other pools looked clear all week but the adult pool was pretty nasty. Foggy and smelly. One guest admitted to us that he'd been peeing in it all week long. We even saw him move away from his group to relieve himself. That's not the hotels fault, but make the need for treating the water all the more important.
真实旅客
7 晚家庭旅行
Hotels.com真实住客点评
10/10 绝佳
2025 年 6 月 22 日
Amazing staff
Alejandro Ramirez
Alejandro Ramirez,6 晚家庭旅行
Hotels.com真实住客点评
10/10 绝佳
2025 年 6 月 19 日
MIguel
MIguel,2 晚行程
Hotels.com真实住客点评
8/10 很好
2025 年 6 月 16 日
Karina
Karina,3 晚行程
Hotels.com真实住客点评
10/10 绝佳
2025 年 6 月 12 日
All good
Manuelito
Manuelito,4 晚行程
Expedia真实住客点评
2/10 很差
2025 年 6 月 11 日
Toilet was not working. Not sealed properly so it was leaking. Food quality and options were awful. 24hr snacks were not 24 hour, was as and when. The staff were lovely but the way it is being run is awful. The food was cold. The options of restaurants having to make reservations was not made aware upon check in
Casey
Casey,3 晚行程
Expedia真实住客点评
10/10 绝佳
2025 年 6 月 11 日
Mary Anne
Mary Anne,3 晚行程
Expedia真实住客点评
6/10 好
2025 年 6 月 11 日
The view of the ocean is amazing. The staff were pleasant.
Kaaralee
Kaaralee,4 晚行程
Expedia真实住客点评
8/10 很好
2025 年 6 月 10 日
El servicio de la camarera (la chica que limpiaba la habitación) fue excelente
El dia que partía del hotel, cayó tremenda lluvia y mi ropa del tendedro se mojo, me ofreció bolsas
La recepción y seguridad muy atentos
En el restaurante falta capacitar al personal para que, en la hora pico no tengan problemas de logistica y atención al cliente
Pedi 3 veces una copa de vino y se me ignoraba hasta que hablé con el capitán, se resolvió
Anahieli
Anahieli,1 晚行程
Expedia真实住客点评
10/10 绝佳
2025 年 6 月 9 日
Good hotel
Eduardo
Eduardo,4 晚家庭旅行
Expedia真实住客点评
8/10 很好
2025 年 6 月 8 日
William
William,8 晚行程
Expedia真实住客点评
10/10 绝佳
2025 年 6 月 8 日
Nice and clean property.
Ashnie
Ashnie,7 晚浪漫旅行
Expedia真实住客点评
10/10 绝佳
2025 年 6 月 7 日
Excellent service, Top notch Restaurants, and Clean overall
Jose Rodolfo
Jose Rodolfo,6 晚行程
Expedia真实住客点评
6/10 好
2025 年 6 月 7 日
Old and un functional furniture, long chair very used, dirty beach. Good food and friendly staff, nice environment.
Mihai
Mihai,5 晚家庭旅行
Expedia真实住客点评
8/10 很好
2025 年 6 月 7 日
MARIA
MARIA,2 晚行程
Expedia真实住客点评
4/10 尚可
2025 年 6 月 6 日
very dirty and the food is cold and they don't clean rooms or glasses
Ericka Jacqueline
Ericka Jacqueline,4 晚行程
Expedia真实住客点评
8/10 很好
2025 年 6 月 5 日
we booked online with expedia an ocean view room; we were given a lagoon view room, which in fact was facing the back of the large shopping mall - that meant lots of noise during the night form freight trucks, garbage trucks and such; visual appeal of the shopping mall back side not at all fit with a vacation setting; disappointing that we could not change the room even with an upgrade cost we were prepared to pay