I've never had an issue with payment before, but here we are. Paid for booking via Hotels.com, yet Pennyweight charged my card as a "hold"?! Why? It's already been paid-for!
One wall of our room had some strange brown substance on it. Coffeemaker didn't work. Valet parking @ $67/night rate, yet they don't tell you this--Found out via phone call. TV was impossible to use unless you know something about Dish. Not a smart TV, either, so don't think you're getting anything fancy. No channel guide. Nothing but local channels. Can't mirror your PC or even watch any of your favorite TV apps. Amentities: room-temperature mini-fridge, no microwave.
Elevators have seen better days.
Staff forced to wear green velvet suits Green. Velvet. (Pet Sematary?!) "Free breakfast" is actually a voucher for their restaurant. Hotels.com added a charge for breakfast, then I found out it was "free". No menu provided, no restaurant hours provided. Apparently, it closes at 11PM, when most people are returning from venue down the street. No idea what time it opens. You're not getting anything but pizza @ way-too-busy/loud/shady pizza joint around the corner.
Chosen for distance to venue, but not worth walking past several homeless people in the bldg directly next door, not to mention beggars who are quite brazen.
Bed mattress was older with a pad that was too small, so it shifted. Pillows are soft with no substance. Not comfortable at all. No view except of garbage in alley next door.