可以免费取消我在坎昆火烈鸟 - 全包的预订并获得全额退款吗？

是的，坎昆火烈鸟 - 全包在我们网站上提供可全额退款的客房房价。如果您预订了可全额退款的房价，则可以在入住前的一定天数之前取消，具体取决于该住宿的取消政策。请务必查看该住宿的取消政策，了解确切的条款和条件。

坎昆火烈鸟 - 全包有游泳池吗？

是的，有2 个室外游泳池和儿童游泳池。

坎昆火烈鸟 - 全包是否允许携带宠物入住？

很抱歉，不允许携带宠物和服务型动物。

何时可在坎昆火烈鸟 - 全包办理入住和退房？

开始办理入住：15:00；停止办理入住：00:00。退房时间为 12:00。

坎昆火烈鸟 - 全包是否有内部娱乐场？

不，该度假村不设赌场，但PlayCity赌场 (16-min drive)和Royal Yak Casino & Sports Book (皇家雅克赌场和赛事投注区) (17-min drive)都在附近。

在坎昆火烈鸟 - 全包及其附近有什么游览观光项目？

坎昆火烈鸟 - 全包设有2 个室外游泳池和健身中心，还有SPA 服务和花园。

坎昆火烈鸟 - 全包店内或附近是否有餐厅？

是的，有 4 家店内餐厅，提供室外就餐、披萨饼和海洋景餐厅。

坎昆火烈鸟 - 全包拥有配备私人热水浴缸的客房吗？

是的，每间房间拥有泡澡浴缸。

坎昆火烈鸟 - 全包周边区域环境如何？

从坎昆火烈鸟 - 全包仅需13 分钟步行可至La Isla购物中心，18 分钟步行可至黄金岛。旅客们认为该度假村所在地点不错。

坎昆坎昆火烈鸟 - 全包住宿优惠| Hotels.com 好订网

Q: 坎昆火烈鸟 - 全包有游泳池吗？

是的，有2 个室外游泳池和儿童游泳池。

Q: 坎昆火烈鸟 - 全包是否允许携带宠物入住？

很抱歉，不允许携带宠物和服务型动物。

Q: 坎昆火烈鸟 - 全包拥有配备私人热水浴缸的客房吗？

是的，每间房间拥有泡澡浴缸。

2/10 很差

2023 年 4 月 25 日

Management is poor, There was also fresh menstrual blood on the mattress. And lots of cockroaches. I Have taken pictures and archived them. All in all, dirty and dishonest.

WILSON，1 晚结伴旅行

Expedia真实住客点评

10/10 绝佳

2025 年 12 月 7 日

Beautiful view for just an ocean view room!

Hope，7 晚行程

Hotels.com真实住客点评

8/10 很好

2025 年 12 月 5 日

Hotel limpo, cheiroso, atendeu minhas expectativas em tudo. Todas as noites tem atividades, 4 restaurante e bares em todas as áreas, pizzaria, hambúrguer com fritas, tacos, enfim comida e bebida o dia todo. Quanto ao atendimento de alguns funcionários eles tratavam melhor os americanos por conta das gorjetas e nos tratando de qualquer jeito perderam nossas gorjetas. Só mereceu gorjetas quem nos atendeu bem, claro.

Marcia，4 晚行程

Hotels.com真实住客点评

8/10 很好

2025 年 12 月 4 日

O hotel correspondeu a minha expectativa, muito limpo, organizado, uma boa variedade de alimentos e bebidas, pé na areia com praia privativa e bangalô a disposição. Toda noite eventos, show, jantares temáticos. O hotel é todo perfumado e climatizado.Super recomendo, custo benefício muito bom.

Marcia，3 晚行程

Hotels.com真实住客点评

4/10 尚可

2025 年 12 月 4 日

El hotel tiene un precio económico y las habitaciones están bien por el costo. Sin embargo, sentí que gran parte del personal trabajaba desmotivado y con poca energía, aunque sí hubo algunas excepciones con buena actitud como Rosario y Enrique. La clientela en general dejaba mucho que desear: muchos huéspedes con malos modales. La comida fue uno de los puntos más débiles; algunos platillos estaban aceptables, pero si buscas opciones saludables o frescas prácticamente no hay. El gimnasio es muy básico: solo cuenta con mancuernas y una caminadora, lo cual limita bastante para quienes desean mantener una rutina más completa. En resumen, es un hotel económico y cumple con lo mínimo, pero tiene varios aspectos que podrían mejorar para ofrecer una mejor experiencia

Natalia Cecilia，3 晚行程

Hotels.com真实住客点评

8/10 很好

2025 年 12 月 2 日

El personal

Icela，4 晚行程

Hotels.com真实住客点评

4/10 尚可

2025 年 10 月 23 日

Estadia com problemas

Foram dias difíceis, fiquei uma semana hospedada. Tive muitos problemas no quarto, dei azar peguei um quarto antigo com banheira estilo americana que a água do banho não descia, no segundo dia o vaso entupiu, no terceiro dia deu um temporal que o quarto alagou pela porta de entrada, bem em frente ao banheiro e pela janela que deveria ser bem vedada. Descobri que tinha entrado água indo no banheiro pela manhã, quase escorreguei. Os funcionarios vieram sempre arrumar e secar o quarto, mas já estava cansada de problemas todos os dias, quis trocar o quarto e falaram que não tinha nenhum disponivel, mesmo eu me oferecendo para pagar mais para ficar em um quarto melhor, um absurdo! Sobre os funcionarios, eram bem atenciosos mas insuficientes, ficavam sobrecarregados. Restaurantes sempre com fila de espera, restaurante da piscina com poucos lugares. Sobre a comida, tudo tinha o mesmo gosto no restaurante principal, colocam coentro em tudo e em excesso, um horror, o que salvou foi o jantar no restaurante em frente a praia que servem comida italiana, essa muito boa. A localização é otima, a praia é linda, podia ter atendimento para bebibas nas cabanas da praia. Se voltar a Cancún, não ficaria novamente neste hotel.

Karen，7 晚结伴旅行

Hotels.com真实住客点评

10/10 绝佳

2025 年 10 月 22 日

Sandra Araceli，2 晚行程

Hotels.com真实住客点评

10/10 绝佳

2025 年 10 月 19 日

Excelente experiencia en el hotel recibí un upgrade de habitación con salida directa a la alberca y vista a la playa. Las instalaciones son hermosas, pero lo que realmente hizo que mi estancia fuera especial fue el increíble trato del personal en especial el barman del bar palenque. Su amabilidad y atención hicieron que me sintiera completamente a gusto. Sin duda, un servicio excepcional que marcó la diferencia.

Enrique，3 晚行程

Hotels.com真实住客点评

10/10 绝佳

2025 年 10 月 12 日

Great beds , and hot water , cold air , wonderful beach , the buffets selection wasnt great , but i had 3 egg omlette and cereal for breakfast , went to the little sit down resturant for lunch and it was wonderful , for dinner chicken potatoes and salad were always good

Danny，7 晚家庭旅行

Hotels.com真实住客点评

10/10 绝佳

2025 年 9 月 23 日

Muy limpio

Me encanto, el personal muy amable y atento, las instalaciones muy limpias, lo único que le pondría un 5/10 es el wifi que no tenía buena señal

Flora Edith，4 晚行程

Hotels.com真实住客点评

8/10 很好

2025 年 9 月 20 日

Buena experiencia

Habitación muy buena swimup vista al mar , en general la parte de las habitaciones muy bien , falta mejorar la estética de los restaurantes , pocas mesas , la música ambiental de los años 60 , la comida buena , el personal lo mejor .

Nury，2 晚家庭旅行

Hotels.com真实住客点评

6/10 好

2025 年 9 月 13 日

Hotel renovado frente a la playa

FRANCISCO，1 晚行程

Hotels.com真实住客点评

8/10 很好

2025 年 9 月 9 日

Most of the stuff very nice only but will be check in desk didn't give me the card for towels didn't give me a good review even tho is was not busy when I arrive.

Fernando，7 晚行程

Expedia真实住客点评

2/10 很差

2025 年 9 月 7 日

Expedia真实住客点评

6/10 好

2025 年 9 月 6 日

I enjoyed my vacation, but keep in mind it is a really small resort, the pools are really dirty and the food is okay, I feel like there could have been more options. the a la carte restaurant is very good!

Marika，7 晚行程

Expedia真实住客点评

10/10 绝佳

2025 年 9 月 6 日

Karla，2 晚行程

Expedia真实住客点评

6/10 好

2025 年 9 月 6 日

Very clean, great place and pool for kids,

Luz Elena，4 晚家庭旅行

Expedia真实住客点评

10/10 绝佳

2025 年 9 月 6 日

What an absolute pleasure to stay here! Nice smaller sized hotel which was exactly what we were looking for . The beach is immaculate, with plenty of cabanas. Such a nice change from the usual loungers most hotels have . The beach is beautiful and clean and the water is amazing . I really was not expecting it to be so lovely, it exceeded our expectations for sure . The buffet was really good, as were the drinks and cocktails. The staff is friendly and service was good . The only issue we had was the wifi as it wasn’t working a lot of the time . I will definitely be returning, and I highly recommend this hotel to anyone looking for a relaxing beachfront holiday

Sonya，1 晚家庭旅行

Expedia真实住客点评

10/10 绝佳

2025 年 9 月 5 日

Ana Sol，6 晚行程

Expedia真实住客点评

10/10 绝佳

2025 年 9 月 4 日

Food was good. Beachfront. Always clean. Workers always cleaning. Staff friendly. Location near center one bus ride . For improvement: Bar should be open till midnight. Convenience store open till midnight. Bathroom in lobby very small

Susan，4 晚浪漫旅行

Expedia真实住客点评

2/10 很差

2025 年 9 月 4 日

There is NO WAY this a 4 star property! There is literally only 2 restaurants (a buffet and a pizza shop). There is absolutely no activities. The hotel rooms are run down, the sliding door doesn’t slide without a fight. The bathroom was flooding. Considering I have stayed at about 6 different hotels in Cancun in the last 7 years this was the absolute worst! Pay an extra $40-50 and stay somewhere else. And you’ll be lucky if you find someone that speaks English!

Old beat up furniture. Drawers don’t open all the way

Rachael，3 晚浪漫旅行

Expedia真实住客点评

2/10 很差

2025 年 9 月 3 日

Régine，1 晚行程

Expedia真实住客点评

6/10 好

2025 年 9 月 3 日

You get what you pay for. The food was ok, but the pool and beach cabana was what made it great. It would have been better if there wasn’t any construction right next to the pool.

Khin Myat，2 晚行程

Expedia真实住客点评

2/10 很差

2025 年 9 月 2 日

I had an accident in the hotel bathtub. The hotel staff acted quickly but never offered any help other than calling a taxi to take us to the Red Cross. At night when we returned they wanted me to sign a paper stating that I had rejected their offer at the time of the accident, which they never did, so I refused to sign it. In addition to the bathroom being in very poor condition, there were leaks in the ceiling, a leak around the toilet, scale in the leaking bathtub, and they also didn't provide a plastic bath mat to prevent accidents. By the next morning they had put it back in, but the damage had already been done.

Jesus，3 晚浪漫旅行

Expedia真实住客点评

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