I recently stayed at Hotel Pergola and unfortunately my experience was disappointing.
While the room did contain the basic necessities — a bed, running water, and functioning plumbing — the overall condition and environment of the room were not acceptable. Upon entering, there was a strong odor of marijuana, followed by an overwhelming smell of bleach, which made the space very uncomfortable and raised concerns about cleanliness and ventilation.
Additionally, the heat in the room did not work, which made the stay especially unpleasant given the weather. The curtains had dirt stains and there was a sticky residue on the floor whete a carpet or some other covering was removed.
The most troubling part of my stay occurred during checkout. I had been assured by staff that I could remain in the room for an additional four hours after the scheduled checkout time. However, when the time came, I was suddenly told that I must either pay immediately or vacate the room. I explained that I was unable to complete the payment at that time for religious reasons, but this was not respected, and I was still forced to either pay or leave, despite the earlier agreement.
This situation caused unnecessary stress and discomfort and left me feeling misled and disrespected as a guest.
I hope management takes this feedback seriously and makes improvements in both customer service communication and overall room conditions.