6/10 好
2025 年 12 月 10 日
Arrived at the hotel late around 11.30pm to find a new member of staff on reception who could not get in touch with the Manager. We were advised that the hotel was overbooked and there was no room for us! After waiting around 40 mins we were told that they had a room for us for that night and we would have to speak to someone in the morning about the other 2 nights!!? It was very stressful experience. It was resolved in the morning but so unnecessary! Room was clean, spacious and modern, however the shower flooded the bathroom every time we used it and the shelf in the shower was placed in a very strange place which caught my shoulder/back every time I used the shower it was a H&S issue. There was no hairdryer in my room I reported this on first morning but this was never replaced. The bar was lovely but closed early and drinks and glasses were still on the table the afternoon after the night before we had them! Overall poor service levels although the property was lovely in style and parking was convenient. I would not stay here again!
Lucy
Lucy，3 晚行程
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