Sehr schönes Hotel, dass Personal ist sehr freundlich und hilfsbereit. Die Lage des Hauses ist unschlagbar und bildet für alle Ausflüge den perfekten Ausgangspunkt. Ich kann das Grand Hotel Krakau sehr empfehlen!
Steffen
Steffen,5 晚行程
Expedia真实住客点评
4/10 尚可
2025 年 7 月 13 日
Do not deserve 5 stars
It was many years ago this hotel was 5 stars. Warn out and outdated. On a good day it could deserve 3 stars. Staff arrogant.
I will not go again. I should partly be refunded.
Brian Lunde
Brian Lunde,1 晚行程
Hotels.com真实住客点评
8/10 很好
2025 年 7 月 12 日
Beautiful building, good breakfasts. But our electricity fused 3 times and we were given a less pleasant rroom.
Penelope
Penelope,3 晚行程
Expedia真实住客点评
10/10 绝佳
2025 年 7 月 8 日
Klassiskt och vackert hotell
Klassiskt och anrikt hotell med en känsla av gamla tidens klass. Mycket centralt beläget och trevlig personal, bra service. Sköna sängar och rymligt rum. Frukosten var nog egentligen bra men vi kom 30 minuter innan den stängde och då var det utplockat och en del saker slut. Fanns endast en långsam kaffemaskin som det blev kö till så det hade varit bra med en annan lösning för kaffeserveringen. I övrigt jättebra hotell som vi gärna vill återkomma till.
Helena
Helena,1 晚结伴旅行
Hotels.com真实住客点评
8/10 很好
2025 年 6 月 23 日
Bra! Men treningsrommet fungerte ikke.
Veldig fint hotell og beliggenheten var glimrende rett ved torget. Servicen veldig bra. Det eneste dom trekker ned er at treningssenteret kun hadde apparater som ikke virket. En av grunnene til at vi bestilte hotellet, var på grunn av treningssenter.
真实旅客
4 晚家庭旅行
Hotels.com真实住客点评
8/10 很好
2025 年 6 月 10 日
真实旅客
4 晚行程
Hotels.com真实住客点评
4/10 尚可
2025 年 5 月 22 日
Mi habitación individual, no era de un hotel de cinco estrellas, ni mucho menos !!
Juan Luis
Juan Luis,2 晚行程
Expedia真实住客点评
8/10 很好
2025 年 5 月 5 日
I brought my 8 year old niece for a weekend shopping trip. Grand is always safe. I must say that I found the butler and the man at the front desk to be very friendly. The hotel did not seem full and was very dark, both in the reception and restaurant. The room was clean and large, but only hot water in the shower and not in the sink.
Since we had two nights here, I thought it should have been addressed as soon as I pointed this out the first night. I can live with that, but it's still strange that it wasn't fixed.
Marianne
Marianne,2 晚家庭旅行
Hotels.com真实住客点评
10/10 绝佳
2025 年 4 月 27 日
Virkelig smukt hotel i perfekt lokation. Meget behjælpelig staff, som gjorde sit ypperste for at sørger for vores needs. Deres morgenmad var en smule kedelig, men ellers er der intet dårligt at sige om hotellet.
Hver dag, var der en ny gratis flaske vand på værelset
真实旅客
3 晚行程
Hotels.com真实住客点评
10/10 绝佳
2025 年 4 月 27 日
Amazing historical place, in the heart of the Old town everything is walking distance, very nice and helpful staff!
Alberto
Alberto,2 晚行程
Expedia真实住客点评
10/10 绝佳
2025 年 4 月 7 日
I loved everything about this hotel. The location. The rooms. The amenities. The staff. Above and beyond. We had so much fun and loved the location so much.
Mercedes
Mercedes,4 晚浪漫旅行
Expedia真实住客点评
8/10 很好
2025 年 4 月 2 日
Rafael
Rafael,1 晚行程
Hotels.com真实住客点评
10/10 绝佳
2024 年 12 月 16 日
Great Stay
Fabulous hotel. So welcoming and rooms were very comfortable. Breakfast was fresh and tasty
Debra
Debra,3 晚结伴旅行
Hotels.com真实住客点评
10/10 绝佳
2024 年 12 月 15 日
The Grand Hotel was wonderful. The people who worked there were kind and did their best to accommodate us. Very professional, very helpful. My experience is a little different as I am slightly physically disabled; I walk with a cane and have limited mobility. It never occurred to me to reserve a handicap accessible room and that was my mistake. The bathtub was very tall and it was difficult for me to step into it. When I asked for a different room with not so tall of a tub I was told that all the rooms had the same tub. They offered me a stepstool and a bathmat and that did help somewhat along with having my daughter help me in and out of the tub. I was impressed with the staff doing their best to help resolve this issue and how quickly they acted. When I did ask about changing to their accessible room, it was already booked. The room was beautiful and spacious; we had two twin beds and a daybed/couch, along with two comfortable chairs with a tall ceiling. Our room was cleaned daily and we had fresh towels each day too. Everyone we spoke with who worked at the hotel was professional and helpful and kind. Thank you Grand Hotel for your outstanding service and kindness.