The booking of the stay was very helpful. I booked the wrong dates, and someone was very helpful with changing the dates. Overall the hotel needed a lot of work. One elevator was shut down, and the other 2 were very noisy, old and slow. When we left to leave, we opted to take the stairs from the 5th floor down because it was too slow. The room was clean and beds comfortable, but there was no option to regulate the temperature. The thermostat was on the wall, but didn't allow for any changes of temperature. My family of 4 were hot throughout the night while sleeping.