4/10 尚可
2025 年 9 月 10 日
Unacceptable service
We had booked a room for a friend who was going through a hard time, but the hotel said that a deposit had to be paid in person. We couldn't pay over the phone or any other way for our friend. So I drove up to the hotel, paid the deposit, and was told she was all set to check in. Late that night, then the friend tried to check in, the front desk staff told her she did not have a reservation without even looking up her name. She said that she did and had proof of the reservation and payment for the deposit, but they refused to listen. She sat outside for several hours until they finally allowed her in. Unacceptable service. I was not offered a refund even she was not allowed in the room for the majority of the night.
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