2/10 很差
2025 年 12 月 4 日
DO NOT BOOK!!!! After checking in late with three young children and settling in, we found a COCKROACH on the bathroom counter. I informed staff who said to contact the site I booked through. He did offer another room but honestly if it's on one it's in them all. I contacted hotels.com and they contacted the hotel to confirm the refund. It was late and I wanted to go somewhere else but the Hotel still had my funds. After we found lipstick on one of the pillows, dirty marks on the sheets, hair and dirt on the bathroom floor. The carpets in the building look like they haven't been vacuumed all week and the changing room/bathrooms by the pool were gross (they weren't even cleaned during the night). Morning came and the kids came were in the pool. The hotel manager Robert stormed in and asked who had a problem with his hotel. I informed him it was me and I tried to explain. He was unbelievably rude cute me off and said to get the f out of his hotel and that he was calling the cops, along with other words. The kids were upset understandably. Once the cops came, we found out he LIED to them. Told them the kids were throwing food and flipping him off. Like what! I completely wanted to take the non-respectful route, but the kids' safety and keeping them, calm is priority. They would never behave like that. They know better. I should have looked at the reviews on google but I didn't and just book it. That part is surly my fault but the unprofessionalism by staff was unnecessary.
Bessie
Bessie，1 晚家庭旅行
Hotels.com真实住客点评
