The room is not what the website described!
I booked a Junior Suit for 4 nights and on the website it mentioned that the room is over 400 sq ft with a double bed and a sofa bed. However, when we checked in such room is around 300 sq ft and there were only two single beds. I immediately requested to change the room as not only the room size but also the beds are not enough for my family. However, the staff refused and claimed all the rooms are occupied. She just promised to ask her colleague to follow up on my request on the second day.
On the second day, the staff said it's not possible for changing my room but agreed to change the bed into a double bed and add an additional bed for me.
However, in the end, what I got was a trolley bed and a "double bed" that they just used double bed beddings to cover the two single beds and make it into a double bed.
I took a photo of the room when I checked in at the first instance for reference.
CHI WANG
CHI WANG,5 晚家庭旅行
Hotels.com真实住客点评
6/10 好
2020 年 8 月 8 日
The breakfast server did not guide us and forgot to give us the eggs.
The hair drier in the room needs to be replaced, very old and almost on fire.
good location, very close to the station, and the locker room service for luggages is perfect
A.T.
A.T.,1 晚行程
Expedia真实住客点评
10/10 绝佳
2018 年 8 月 15 日
Convenience
Just near GARE de Colmar
Daniel
Daniel,1 晚行程
Hotels.com真实住客点评
8/10 很好
2018 年 6 月 14 日
地點非常好
真实旅客
1 晚浪漫旅行
Hotels.com真实住客点评
10/10 绝佳
2025 年 12 月 29 日
Her şey harikaydı
Aziz ferdi
Aziz ferdi,2 晚行程
Hotels.com真实住客点评
6/10 好
2025 年 12 月 28 日
Os quartos clássicos sao são bem pequenos e o banheiro é ruim.
JOSE AMARO V
JOSE AMARO V,5 晚行程
Hotels.com真实住客点评
8/10 很好
2025 年 12 月 23 日
建物が古いのは仕方ないです。駅の入り口目の前なので帰る際に便利
TOSHIO
TOSHIO,1 晚行程
Hotels.com真实住客点评
8/10 很好
2025 年 12 月 17 日
provided dog bowls and blankets
Carolyn
Carolyn,1 晚家庭旅行
Hotels.com真实住客点评
4/10 尚可
2025 年 12 月 11 日
Salle de bain minuscule, un seul ascenseur(utilisé aussi par le personnel de service), pour desservir les 4 étages
SERGE
SERGE,1 晚结伴旅行
Hotels.com真实住客点评
6/10 好
2025 年 12 月 11 日
Smells in the hallway from the elevator to the room, we had to keep the window slightly open
Cleaning service left for us to use a wet towel that I had to use to dry the bathroom floor because the shower didn’t have door
Monica
Monica,3 晚行程
Hotels.com真实住客点评
10/10 绝佳
2025 年 12 月 6 日
The staff was very courteous and the rooms were clean. The location was perfect next to the train station and a 15 minute walk to the Christmas Markets.
Kent
Kent,4 晚家庭旅行
Hotels.com真实住客点评
4/10 尚可
2025 年 12 月 5 日
Petit
Pas d’équipement
Hervé
Hervé,1 晚商务旅行
Hotels.com真实住客点评
6/10 好
2025 年 12 月 4 日
The hotel is in a great location just across the street from the railway station. We were visiting the Christmas market which was no more than a 10 minute stroll from the hotel. The facility was clean and the staff were great. One let down was after our first night. We left the room locked although the room service staff were literally outside. We returned at about 16:00 to fine that the room had not been full serviced, and the room was left open! Full access to anyone who chose to enter! Very disappointing and shows a lack of attention to detail and security!
Kevin
Kevin,3 晚行程
Hotels.com真实住客点评
8/10 很好
2025 年 12 月 2 日
Trond Becker
Trond Becker,2 晚行程
Hotels.com真实住客点评
6/10 好
2025 年 12 月 2 日
Raul
Raul,1 晚行程
Hotels.com真实住客点评
8/10 很好
2025 年 12 月 2 日
Karşılamadaki kişiler güler yüzlüydü. Oda temizdi. Yatak aşırı rahattı.
Hakan
Hakan,1 晚行程
Hotels.com真实住客点评
6/10 好
2025 年 12 月 1 日
Great location to train station and quick walk to town. The rooms are tired and the hallways smell of sewer off and on.
Carrie
Carrie,2 晚行程
Hotels.com真实住客点评
10/10 绝佳
2025 年 11 月 30 日
Virginie
Virginie,1 晚行程
Hotels.com真实住客点评
10/10 绝佳
2025 年 11 月 23 日
Chambre propre
Chauffage excellent
Reception très agréable
Repas parfait et service chaleureux