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Best Western Melbourne City

3.5 star property
Hotel with restaurant, near Melbourne Convention and Exhibition Centre

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Photo gallery for Best Western Melbourne City

Property amenity - Best Western Melbourne City (Melbourne)
Courtyard Room | Individually decorated, individually furnished, soundproofing - Best Western Melbourne City (Melbourne)
Lobby - Best Western Melbourne City (Melbourne)
Standard Room, 1 Queen Bed, Non Smoking, Courtyard Area | Individually decorated, individually furnished, soundproofing - Best Western Melbourne City (Melbourne)
Reception - Best Western Melbourne City (Melbourne)
In the heart of Melbourne, Best Western Melbourne City offers a unique blend of comfort and charm. Relax on the rooftop terrace or unwind with a book from the library. The helpful staff is ready to assist you at any time, while Stubby restaurant serves up delicious meals throughout the day.

Reviews

8.2 out of 10
Very good

Popular amenities

  • Free WiFi
  • Air conditioning
  • Laundry facilities
  • 24/7 front desk

Main amenities (12)

  • Daily housekeeping
  • Restaurant
  • Rooftop terrace
  • Breakfast available
  • Room service
  • Coffee shop/cafe
  • 24-hour front desk
  • Air conditioning
  • Library
  • Front-desk safe
  • Laundry service
  • Self-serve laundry

Feel at home (6)

  • Children stay free
  • Refrigerator
  • Private bathroom
  • Television
  • Daily housekeeping
  • Laundry facilities
The current price is CNY450
CNY495 total
includes taxes & fees
Jan 5 - Jan 6, 2026

Room options

Available filters for rooms
Showing 16 of 16 rooms

View all photos for Standard King Room

Individually decorated, individually furnished, soundproofing

Standard King Room

  • Sleeps 2

View all photos for Standard Twin Room

Individually decorated, individually furnished, soundproofing

Standard Twin Room

  • Sleeps 2

View all photos for Standard Triple Room

Individually decorated, individually furnished, soundproofing

Standard Triple Room

  • Sleeps 3

View all photos for Matchbox

Matchbox | Individually decorated, individually furnished, soundproofing

Matchbox

8.0 out of 10
Very good
(57 reviews)

Highlights

Soundproofed
Individually furnished
Individually decorated
Air conditioning
Heating
Refrigerator
Plasma TV
Fan
  • Sleeps 1
  • 1 Twin Bed

View all photos for Standard Room, 3 Twin Beds, Non Smoking

Individually decorated, individually furnished, soundproofing

Standard Room, 3 Twin Beds, Non Smoking

8.2 out of 10
Very good
(12 reviews)

Highlights

Soundproofed
Individually furnished
Individually decorated
Air conditioning
Heating
Refrigerator
Plasma TV
Separate bedroom
  • 1 bedroom
  • Sleeps 3
  • 3 Twin Beds

View all photos for Standard Twin Room

Standard Twin Room | Individually decorated, individually furnished, soundproofing

Standard Twin Room

7.6 out of 10
Good
(24 reviews)

Highlights

Soundproofed
Individually furnished
Individually decorated
Air conditioning
Heating
Refrigerator
Plasma TV
Fan
  • Sleeps 2
  • 2 Twin Beds

View all photos for Shoebox

Shoebox | Individually decorated, individually furnished, soundproofing

Shoebox

8.4 out of 10
Very good
(72 reviews)

Highlights

Soundproofed
Individually furnished
Individually decorated
Air conditioning
Heating
Refrigerator
Plasma TV
Fan
  • Sleeps 2
  • 1 Double Bed

View all photos for Rooftop Apartment

Rooftop Apartment | Individually decorated, individually furnished, soundproofing

Rooftop Apartment

Highlights

Soundproofed
Individually furnished
Individually decorated
Air conditioning
Heating
Kitchenette
Refrigerator
Dishwasher
  • Sleeps 2
  • 1 King Bed

View all photos for Standard King Room

Individually decorated, individually furnished, soundproofing

Standard King Room

7.4 out of 10
Good
(13 reviews)

Highlights

Soundproofed
Individually furnished
Individually decorated
Air conditioning
Heating
Refrigerator
Plasma TV
Fan
  • Sleeps 2
  • 1 King Bed

View all photos for Shoebox Room

Individually decorated, individually furnished, soundproofing

Shoebox Room

  • Sleeps 2

View all photos for Standard Room, 1 Queen Bed, Non Smoking, Courtyard Area

Individually decorated, individually furnished, soundproofing

Standard Room, 1 Queen Bed, Non Smoking, Courtyard Area

8.0 out of 10
Very good
(1 review)

Highlights

Soundproofed
Individually furnished
Individually decorated
Air conditioning
Heating
Refrigerator
Plasma TV
Fan
  • Sleeps 2
  • 1 Queen Bed

View all photos for King Apartment with Terrace

Individually decorated, individually furnished, soundproofing

King Apartment with Terrace

  • Sleeps 2

Rooftop Apartment

  • Sleeps 2

Matchbox

  • Sleeps 1

View all photos for Courtyard Room

Individually decorated, individually furnished, soundproofing

Courtyard Room

  • Sleeps 2

Single Room

  • Sleeps 1

Similar properties

Exterior
ibis Styles Kingsgate
  • Free WiFi
  • Air conditioning
  • Gym
  • Laundry facilities
8.0 out of 10, Very Good, 1,007 reviews
The price is CNY433
CNY476 total
includes taxes & fees
Jan 8 - Jan 9, 2026
ibis Styles Kingsgate
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About the neighborhood

Map
16 Spencer Street, Melbourne, VIC, 3000

What's nearby

  • SEA LIFE Melbourne - 3 min walk - 0.3 km
  • Flinders Lane - 3 min walk - 0.3 km
  • Crown Casino - 3 min walk - 0.3 km
  • Melbourne Convention and Exhibition Centre - 3 min walk - 0.3 km
  • Melbourne Central - 15 min walk - 1.3 km

Getting around

  • Melbourne, VIC (MEB-Essendon) - 19 min drive
  • Melbourne Airport (MEL) - 24 min drive
  • Avalon Airport (AVV) - 42 min drive
  • Southern Cross Station - 6 min walk
  • Flinders Street Station - 15 min walk
  • North Williamstown Station - 16 min drive
  • Flagstaff Station - 16 min walk
  • Melbourne Central Station - 22 min walk
  • North Melbourne Station - 26 min walk

Restaurants

  • ‪Schmucks - ‬4 min walk
  • ‪Palm Sugar Thai Cafe - ‬3 min walk
  • ‪Langlands Restaurant & Bar - ‬2 min walk
  • ‪The Hardware Société - ‬3 min walk
  • ‪Jalan Alor Flinders - ‬2 min walk

About this property

Best Western Melbourne City

Best Western Melbourne City features a rooftop terrace and puts you just steps from Collins Street. For a bite to eat, guests can check out Stubby, which serves breakfast, lunch, and dinner. Also, SEA LIFE Melbourne and Melbourne Convention and Exhibition Centre are within just a 10-minute walk. The helpful staff and location get great marks from fellow travelers.

At a glance

DONE

Hotel size

    • 114 rooms
    • Arranged over 5 floors
DONE

Arriving/Leaving

    • Check-in start time: 3:00 PM; Check-in end time: anytime
    • Early check-in subject to availability
    • Minimum check-in age: 18
    • Check-out time is 11 AM
    • Late check-out subject to availability
DONE

Special check-in instructions

    • The property charges 1.5 percent for credit card payments
    • Front desk staff will greet guests on arrival at the property
    • Information provided by the property may be translated using automated translation tools
    • All guests, including children, are required to present a valid government-issued ID card at check-in.
DONE

Required at check-in

    • Credit card, debit card, or cash deposit required for incidental charges
    • Government-issued photo ID may be required
    • Minimum check-in age is 18
DONE

Children

    • Up to 3 children (1 year old and younger) stay free when occupying the parent or guardian's room, using existing bedding
    • No cribs (infant beds)
DONE

Pets

    • Pets not allowed
    • Service animals welcome
WIFI

Internet

    • Free WiFi in public areas
    • Free WiFi in rooms
LOCAL_PARKING

Parking

    • Height restrictions apply for onsite parking
    • Offsite parking within 984 ft (AUD 35 per day)
DONE

Other information

    • Designated smoking areas

Property amenities

Food and drink

  • Cooked-to-order breakfast (surcharge) 6:30 AM–11:00 AM on weekdays and 7:00 AM–11:00 AM on weekends
  • Restaurant
  • Coffee shop
  • Room service (limited hours)

Traveling with children

  • Children stay free (see details)

What to do

  • Use of nearby fitness center

Services

  • 24-hour front desk
  • Concierge services
  • Tour/ticket assistance
  • Dry cleaning/laundry services
  • Luggage storage

Facilities

  • 1 building/tower
  • Safe-deposit box at front desk
  • Rooftop terrace
  • Library
  • Television in common areas
  • At least 80% of food locally-sourced
  • Locally-owned & organized tours & activities
  • At least 80% lighting from LEDs

Accessibility

  • Elevator
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to elevator

Room amenities

Be entertained

  • 32-inch plasma TV
  • Satellite TV channels

Home comfort

  • Air conditioning and heating
  • Fan
  • Coffee/tea maker
  • Iron/ironing board

Sleep well

  • Soundproofed rooms
  • Bed sheets provided

What to enjoy

  • Individually furnished and decorated

Freshen up

  • Private bathroom
  • Shower only
  • Free toiletries
  • Hair dryer
  • Towels

Stay connected

  • Free WiFi
  • Phone

Food and drink

  • Refrigerator

More

  • Daily housekeeping
  • Energy-saving switches
  • Water-efficient showers only
  • Water-efficient toilets only

Special features

Dining

Stubby - This restaurant serves breakfast, brunch, lunch, and dinner.

Fees & policies

Refundable deposits

  • Deposit: AUD 100 per stay

Optional extras

  • Cooked-to-order breakfast is offered for an extra charge of approximately AUD 10 to 35 for adults, and AUD 15 to 35 for children
  • Late check-out can be arranged for an extra charge (subject to availability)
  • Credit card charges are subject to an extra charge of 1.5 percent

Parking

  • Parking is available nearby and costs AUD 35 per day (984 ft away)
  • Parking height restrictions apply

Policies

This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children. If you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room.
Only registered guests are allowed in the guestrooms.
Guests can rest easy knowing there's a fire extinguisher, a smoke detector, a security system, and a first aid kit on site.
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation.
This property accepts credit cards, debit cards and cash.
Credit cards accepted: Visa, Mastercard, American Express, Diners Club, JCB International, Union Pay
This property reserves the right to pre-authorize the guest's credit card prior to arrival.
This property affirms that it follows the cleaning and disinfection practices of We Care Clean (Best Western).
State tax ID - 68932034202
Please note that cultural norms and guest policies may differ by country and by property. The policies listed are provided by the property.

Also known as

Hotel Pensione
Hotel Pensione Melbourne
Melbourne Hotel Pensione
Melbourne Pensione
Melbourne Pensione Hotel
Pensione Hotel
Pensione Hotel Melbourne
Pensione Melbourne
Pensione Melbourne Hotel
Pensione Hotel Melbourne - By 8 Melbourne
Pensione Boutique Hotel Melbourne
Best Western Melbourne City Hotel
Pensione Boutique Hotel Melbourne
Best Melbourne City Hotel
Best Melbourne City Melbourne
Best Western Melbourne City Hotel
Best Western Melbourne City Melbourne
Best Western Melbourne City Hotel Melbourne

Frequently asked questions

Are pets allowed at Best Western Melbourne City?

Sorry, pets aren't allowed, but service animals are welcome.

What are the check-in and check-out times at Best Western Melbourne City?

Check-in start time: 3:00 PM; Check-in end time: anytime. Check-out time is 11 AM. Late check-out is available for a charge (subject to availability).

Is there an onsite casino at Best Western Melbourne City?

No, this hotel doesn't have a casino, but Crown Casino (5-min walk) is nearby.

What is there to do at Best Western Melbourne City and nearby?

Recommended spots to visit include Melbourne Convention and Exhibition Centre (5-min walk) and Crown Casino (5-min walk), along with Marvel Stadium (11-min walk) and Melbourne Central (1 mi).

Are there restaurants at or near Best Western Melbourne City?

Yes, there's an onsite restaurant, Stubby.

What's the area around Best Western Melbourne City like?

Best Western Melbourne City is in Melbourne Central Business District, a short 6-minute walk from Southern Cross Station and 5 minutes' walk from Crown Casino. Travelers say the area is walkable and good for shopping.

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Reviews

Best Western Melbourne City Reviews

8.2

Very Good

8.4

Cleanliness

10

Location

9.0

Staff & service

8.0

Eco-friendliness

7.6

Property conditions & facilities

Guest review summary

What guests liked

  • Many dining options are available within walking distance. (4 reviews)
  • The airport shuttle bus was conveniently located near the property, making it easy to access. (3 reviews)
AI Sparkle IconFrom real guest reviews summarized by AI.

Popular mentions

Room
Location
Service staff
Bathroom
Shower
Bed
Transportation
Amenities
Restaurant
Value

Reviews

10/10 Exceptional

Friendly staff, clean room, great location, nice amenities
Matthew Swann, 1-night trip

8/10 Very good

Yes the room was very clean and you have amazing friendly staff.
Susan, 8-night trip

10/10 Exceptional

.
Paul, 1-night trip

8/10 Very good

Overall a very good stay in an affordable hotel.
Victoriano, 5-night trip

8/10 Very good

I have always liked the location and style here.
Mischa, 1-night trip

10/10 Exceptional

Great stay and area
Keith, 3-night trip

10/10 Exceptional

Great location
Wendy, 1-night trip

10/10 Exceptional

Great and central to trans / casino and exhibition centre. Many great restaurants and hotels close by
christine, 1-night trip

10/10 Exceptional

Great staff Very helpful and professional
Catherine, 3-night trip

10/10 Exceptional

I liked how the brickwork was used inside
Pauline, 3-night trip

10/10 Exceptional

Very good option at a lower budget. Location excellent Staff very helpful Rooms clean Bed very comfortable I’ll stay there again
Thomas, 1-night trip

10/10 Exceptional

I would recommend staying at this place
Marie Donita Ann, 1-night trip

8/10 Very good

The place is close to public transport
Aarthi, 1-night trip

8/10 Very good

Good

Staff were friendly and check in was quickly. Room was clean and comfortable with basic amenities. Overall stay was good and may come back again.
4-night trip

8/10 Very good

Very comfortable & clean room. Staff were hepfull and very polite 👍
Anthony, 4-night trip

10/10 Exceptional

Great staff and location
Barbara, 1-night trip

10/10 Exceptional

I love here so much! They are so nice! I’d definitely recommend!
Nana, 1-night trip

8/10 Very good

Great place to stay for a short period of time. One or two nights for work
Graham, 1-night trip

6/10 Good

Good, but small and noisy based on location.

Good budget friendly, but rooms pokey and trains bloody noisy!
Alex, 1-night trip

6/10 Good

It was ok hotel , clean and safe but it was very noisy specially early morning. With the sound of train passing by next to the hotel
Armin, 2-night trip

6/10 Good

The room is comfortable enough, cleanliness good. I very much missed a proper desk, there was just a little kind of bench next to the cupboard with a soft stool rather than proper chair, and this is not ideal if needing to do some work. Also the room feels small, and especially the shower cubicle is a squeeze to get into. Location wise it is good if it is important to be near the main country rail station but it is otherwise not the most dynamic area for shops, restaurants, museums etc (though all this is not too far away)
Brendan, 3-night trip

8/10 Very good

If you just need a quick overnight stay in the city, this is a great option both price and value-wise.
PAULINA, 1-night trip

10/10 Exceptional

Amazing and friendly helpful staff
Marty, 1-night trip

6/10 Good

Centrally located
Adrian, 2-night trip

8/10 Very good

Great location and very convenient to the train station, Marvel Stadium and the Casino. The staff were very nice and friendly. I booked a small room (happy to pay a cheaper price) as it was only me and I was only staying for one night. I had all that I needed and I felt safe knowing that the external doors were locked at 10pm at night with staff still on duty. Will certainly book there again.
Helen, 1-night trip