Upon arrival, I was required to change rooms due to the following issues in the first room:
Bed sheets had not been cleaned and there were visible blood stains.
Dead insects were found in the light fittings.
Unfortunately, the second room provided was also unacceptable, with the following problems:
Uneven floor in the toilet, with holes present.
Damaged bedframe and door frame.
Shower lacked any markings to indicate hot/cold settings, making usage inconsistent and difficult.
The room became excessively hot, requiring the window to be left open. As a result, I developed a chill and subsequently caught a cold.
Breakfast was equally disappointing:
Eggs were undercooked.
Hash browns were overcooked.
Additional concerns included:
Décor throughout the hotel was inconsistent. While the reception area had been presented to a reasonable standard, the rooms did not match the luxurious images advertised on your website. This left me feeling misled and mis-sold.
The hotel grounds were poorly maintained, with broken and damaged light fittings and signage clearly visible.
Given the above, I believe the room rates charged are wholly unjustified. Comparable hotels in the area offer far superior quality at the same price point. In my view, the rooms I experienced should be priced at no more than half of what was charged.
Overall, the stay was of very poor quality. I feel deceived by the misleading online presentation of your hotel and will be avoiding your establishment