The location was great, but unfortunately the service and cleanliness did not meet expectations. When we first checked in, the front desk staff was not very welcoming. Upon entering our room, I noticed hair on the bath towels and dirt on the tables, which was very unpleasant. I requested a room change, but was told the hotel was fully booked and was instead moved to a room next to the gym. Since the gym operates 24 hours, we constantly heard noise from weightlifting and running, making it very difficult to rest. I also requested slippers that never arrived. Overall, for the price paid, the experience was disappointing, and I feel that certain rooms—especially those directly next to the gym—should not be offered to paying guests.
Stayed at a few Hyatts before.. this is probably the worst one