When we arrived we were pleasantly surprised by the hotel, it was lovely in the reception area. Sadly though the check-in experience wasn't great. We queued, not a problem, and when it was our turn we were told to scan the QR code and fill in the details. The details asked on this online form were all the same personal details given when booking the room. I had to then spend 5 minutes re-entering my name, address, dob etc etc. Totally pointless and time wasting. Eventually we had the code the receptionist needed to check us in and then we still had to wait while she checked details on her computer!!!
The room was lovely and clean, very basic. The bed was comfy, but a second set of pillows would have been nice. Likewise would something to have a drink from. There were no cups/glasses in the room.
We had pre booked and paid for breakfast and wish we hadn't. The cooked breakfast consisted of sausages, Quorn sausage, beans, hash browns and hard boiled eggs. 4 items??? Very odd. There were no pastries either. The cereal selection and continental meats and cheeses were far better than the cooked section.
Overall I would stay again if we couldn't get somewhere else, but I would not have breakfast and I would hope the check in process could be streamlined and not required a duplicate of my information.
