2/10 很差
2026 年 4 月 18 日
We checked in and upon entering the romm we found a big hole in the bathroom wall. I tried calling the front desk and the phone didn't work. I called using my cell phone and I asked for another room. The lady at the front desk said she couldn't move me to another room. The hotel was deserted so I know they had extra rooms. I then asked for a refund and was told no she could not do that. I went to the lobby and the girl gave me a lot of attitude saying she could not move me or give me a refund. A manager was needed for that so I asked for the manager and she refused to call him and told me i would need to come back in the morning and get it from the manager.and I would not be charged for the damages!! I was furious. I would never go there and the lady should not be dealing with the public.
Julie
Julie,1 晚行程
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