可以免费取消我在Viceroy Riviera Maya, 豪华别墅度假村 - 仅限成人的预订并获得全额退款吗？

是的，Viceroy Riviera Maya, 豪华别墅度假村 - 仅限成人在我们网站上提供可全额退款的客房房价。如果您预订了可全额退款的房价，则可以在入住前的一定天数之前取消，具体取决于该住宿的取消政策。请务必查看该住宿的取消政策，了解确切的条款和条件。

Viceroy Riviera Maya, 豪华别墅度假村 - 仅限成人是否允许携带宠物入住？

是的，欢迎携带宠物入住，每只宠物限重 9 公斤。需要支付每只宠物每晚 USD 50 的宠物费。服务类动物免费。提供食物碗和水碗。

Viceroy Riviera Maya, 豪华别墅度假村 - 仅限成人是否有停车场？

是的。代客停车收费为每天 USD 8。

Viceroy Riviera Maya, 豪华别墅度假村 - 仅限成人提供机场接驳班车吗？

是的，提供机场班车。费用为每辆车往返 USD 348。

何时可在Viceroy Riviera Maya, 豪华别墅度假村 - 仅限成人办理入住和退房？

开始办理入住：15:00；停止办理入住：00:00。退房时间为 12:00。

Viceroy Riviera Maya, 豪华别墅度假村 - 仅限成人是否有内部娱乐场？

不，该酒店不设赌场，但里维埃拉大赌场（11 分钟车程）就在附近。

在Viceroy Riviera Maya, 豪华别墅度假村 - 仅限成人及其附近有什么游览观光项目？

玩乐活动包括自行车租赁、附近钓鱼和徒步活动，您可以畅享其中，还可以在附近的高尔夫球场打一场球。现场娱乐活动包括健身课程和瑜伽。尽情享受 SPA 水疗，在热水浴缸中舒缓您的感官。Viceroy Riviera Maya, 豪华别墅度假村 - 仅限成人也拥有私人休憩池和桑拿房，以及蒸汽浴室和花园。

Viceroy Riviera Maya, 豪华别墅度假村 - 仅限成人店内或附近是否有餐厅？

是的，有 2 家店内餐厅，提供室外就餐、墨西哥菜和海洋景观。

Viceroy Riviera Maya, 豪华别墅度假村 - 仅限成人配备任何户外私人空间吗?

是的，每间房间都有私人休憩池和备有家具的露台。

Viceroy Riviera Maya, 豪华别墅度假村 - 仅限成人周边区域环境如何？

从Viceroy Riviera Maya, 豪华别墅度假村 - 仅限成人仅需17 分钟步行可至希拉科科科海滩。

卡曼海滩Viceroy Riviera Maya, 豪华别墅度假村 - 仅限成人住宿优惠| Hotels.com 好订网

Q: Viceroy Riviera Maya, 豪华别墅度假村 - 仅限成人是否允许携带宠物入住？

是的，欢迎携带宠物入住，每只宠物限重 9 公斤。需要支付 每只宠物每晚 USD 50 的宠物费。服务类动物免费。提供食物碗和水碗。

Q: Viceroy Riviera Maya, 豪华别墅度假村 - 仅限成人是否有停车场？

是的。代客停车收费为每天 USD 8。

10/10 绝佳

2025 年 12 月 9 日

Hotel increíble, instalaciones, ubicación, atmósfera, vista al mar

Alberto，4 晚行程

Hotels.com真实住客点评

10/10 绝佳

2025 年 11 月 4 日

Excellent hope

Agatha，3 晚行程

Hotels.com真实住客点评

10/10 绝佳

2025 年 8 月 18 日

The hotel is beautiful and the service is exceptional. The whole staff made a huge effort during my stay to make sure enjoyed my stay and had every I needed.

elissa，3 晚行程

Expedia真实住客点评

10/10 绝佳

2025 年 8 月 16 日

SALOMON，5 晚行程

Hotels.com真实住客点评

10/10 绝佳

2025 年 8 月 15 日

Absolutely stunning resort. So relaxing. Staff was unbelievable and so nice. Food, amazing.

Philip，4 晚行程

Expedia真实住客点评

10/10 绝佳

2025 年 8 月 5 日

The food was very very good, every night we ate at the resort it was top tier. Staff was amazing, all super friendly and helpful through the whole stay. Prepare for feather pillows, comfortable but different if you’re not used to them. Over top tier experience.

Justin，7 晚浪漫旅行

Expedia真实住客点评

10/10 绝佳

2025 年 7 月 24 日

Super friendly staff who took care of us, very peaceful getaway, amazing food and drinks

Anant，4 晚浪漫旅行

Expedia真实住客点评

10/10 绝佳

2025 年 7 月 4 日

clean, beautiful, and the service is amazing. Every worker went above and beyond

Grace，4 晚浪漫旅行

Expedia真实住客点评

10/10 绝佳

2025 年 6 月 29 日

Mary，5 晚行程

Expedia真实住客点评

4/10 尚可

2025 年 6 月 29 日

My husband and I went for our 2 year wedding anniversary. It was not for us, and we would not go back or recommend it. We ended up changing our flight and leaving a day early, that is how uncomfortable we were. The biggest issue for us was that we did not feel comfortable relaxing inside of the rooms, even in the beachfront villa we ended up upgrading to, hoping that the issues in our first, smaller villa wouldn’t persist. Unfortunately they did - and by they I mean the cockroaches in the bathroom. This is unacceptable to us in a luxury resort that charges a $1600 card hold along with a $200+ non refundable tax at check in. All of the rooms at the resort are on the ground level, which probably accounts for a lot of the wildlife you will see in your rooms, including large spiders and a lot of mosquitoes. My husband and I are still recovering from the bites a week later as I write this review. The rooms roofs are thatched like island huts, so besides what also may be living up there, when a storm hits the roof degrades and sprays the thatch all around the room and bed. Playa del Carmen is suffering from the sargassum issue, it is really bad. You cannot swim in the ocean and it smells terrible. The best part of the hotel is the pool, but you are only there for a couple hours max a day. And you must watch two men with small wheelbarrows works tirelessly in the heat as they attempt to pick up the seaweed and haul it away from the beach past you by the pool. It’s depressing.

Taylor，5 晚浪漫旅行

Expedia真实住客点评

10/10 绝佳

2025 年 6 月 24 日

I can’t say enough about this place! It is amazing! The rooms are stunning. It’s one of the nicest places I’ve ever stayed. The staff are superb. Like over the top amazing. The butler service is attentive and incredible. The spa was lovely and the food is dreamy! I’ll definitely be visiting more Viceroy hotels because of this place!

Sarah，4 晚浪漫旅行

Expedia真实住客点评

10/10 绝佳

2025 年 6 月 7 日

Fantastic + Some Tips

We had such a lovely stay at the Viceroy and will definitely be back. Beautiful property. VERY quiet and private. If you’re looking for a private escape into luxury…. This is it! And the staff was really incredible. The only two things that weren’t clear in other reviews that would have been helpful for vacation planning: You are a good 15-20 minute cab ride from Playa Del Carmen and it’s a standard $400 pesos each way. There is no where else to eat nearby except the resort (which does have good food - I’m obsessed with their coconut lemongrass drink!), but there are no options at the viceroy that aren’t expensive. So you have to take your $800 pesos cab to and from Playa to grab dinner.

4 晚行程

Hotels.com真实住客点评

10/10 绝佳

2025 年 5 月 26 日

Alexa，3 晚行程

Hotels.com真实住客点评

6/10 好

2025 年 5 月 24 日

The Viceroy itself is stunning and the staff was attentive—no complaints there. However, several aspects made this trip less enjoyable for us, though others may feel differently. 1. Inflated Prices Pricing was extreme—a small bottle of water was $20. Without the all-inclusive plan, food and beverage costs felt unjustifiable. Menu options were limited and lacked flavor. 2. Noise from Nearby Properties While not within Viceroy’s control, loud parties from a neighboring resort disrupted our nights. The music was intense enough to shake the walls—challenging for those seeking a peaceful escape. 3. Area Atmosphere We expected a refined experience south of Cancun but found the vibe across the region geared more toward spring-break energy. It felt misaligned with our expectations. 4. Seaweed and Beach Conditions The beach was unusable due to heavy seaweed during our visit (March–October season). Swimming wasn’t an option, limiting us to the pool. 5. Lack of Local Alternatives Renting a car didn’t help. The surrounding area felt neglected—dusty streets, unpleasant odors, and nowhere comfortable to walk or dine. The beach was narrow and crowded. Bottom Line: The resort is lovely, but the environment around it made the experience fall short. If you’re looking for quiet luxury, better dining variety, and swimmable beaches, this may not be the best choice.

James，7 晚浪漫旅行

Expedia真实住客点评

10/10 绝佳

2025 年 5 月 21 日

Service was EXCELLENT. We arrived to Cancún realizing our checked bag had been robbed of some sentimental and valuable items. The Viceroy staff set our trip back on the right trajectory and then some. The resort is intimate, tractable, and most of all… relaxing. It was exactly what we needed to start our trip. We were sad to leave. Highly recommend!

Michel，3 晚浪漫旅行

Expedia真实住客点评

10/10 绝佳

2025 年 5 月 18 日

Ram，4 晚行程

Expedia真实住客点评

10/10 绝佳

2025 年 5 月 16 日

Zeus-Hannah，5 晚行程

Expedia真实住客点评

10/10 绝佳

2025 年 5 月 5 日

Daniel，5 晚行程

Hotels.com真实住客点评

10/10 绝佳

2025 年 4 月 25 日

Great place for some R&R !!! Very Recommended!

Mike，3 晚浪漫旅行

Expedia真实住客点评

10/10 绝佳

2025 年 4 月 23 日

Alberto and Karina were the best, they made our vow renewal special.

Karl，5 晚浪漫旅行

Expedia真实住客点评

10/10 绝佳

2025 年 4 月 10 日

Ashley，4 晚行程

Expedia真实住客点评

10/10 绝佳

2025 年 4 月 5 日

We seldom stay on property when we travel, choosing to venture out and explore. This trip, our plans were different. We just needed to chill and we’re so happy we chose The Viceroy to do so. The property is incredible. The villas are private and intimate. Natural vibes all around. But two specific things were just outstanding and noteworthy. Firstly, the food. Everything we ate was remarkable. Like trying to deconstruct the ingredients so we could cook it at home remarkable. In four days of meals there wasn’t a single thing we ate, or sipped, that wasn’t delicious. But above all was the service. The staff was incredibly friendly, helpful and so attentive that it elevated our experience beyond our expectations. We felt the love. 10/10. We’ll be back again.

Ronald，4 晚浪漫旅行

Expedia真实住客点评

10/10 绝佳

2025 年 3 月 31 日

Donald，2 晚行程

Expedia真实住客点评

10/10 绝佳

2025 年 2 月 23 日

Beautiful property and amazing staff!

Leanne，3 晚浪漫旅行

Expedia真实住客点评

4/10 尚可

2025 年 2 月 16 日

I just returned from my stay at the Viceroy Playa Del Carmen. There is a lot to potentially like about this property. The staff in the restaurants and bar/pool area are probably some of the best I’ve ever experienced. The property is lush and we did massage treatments at the spa and they were outstanding. Now, for the bad - rats in my room - simply unacceptable for a hotel at this level. Really at any level. Crawling through the thatched roof and visible for brief moments after dark. I called and requested help, the hotel responded - they said they’d send someone, the problem seemed to abate for a night but then returned. I was only there for 5 nights and 2 out of 5 were heavily disrupted, the first 2 nights being ones where I didn’t really know what was going on. Really terrible experience - tough to sleep with that going on in your room. hotel staff did nothing to help the issue that had any permanence - it seemed like they may have put something outside the room that made noise to scare them away and then once that was removed, the problem came right back. They weren’t willing to relocate me. Front desk staff were pretty indifferent about everything. No way can I recommend the Viceroy to anyone who wants any sort of relaxation on vacation. I feel like I was robbed of the price I paid. Transportation arranged by the airport was low caliber with cars that had bad suspension and visible accident damage. Not worth it - taxis are easy to come by in playa.

christian，5 晚浪漫旅行

Expedia真实住客点评

Viceroy Riviera Maya, 豪华别墅度假村 - 仅限成人

Viceroy Riviera Maya, a Luxury Villa Resort - Adults Only

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