We got to the hotel at our check in time and there wasnt a room available for our reservation. So we decided to sit in the lobby and wait alongside a few other families. The lobby looked like it hadnt been cleaned in a while and there were spills and crumbs everywhere. After about 30 min of waiting we decided to shop while we waited. Finally at 5:30 we got the text saying that our room was ready, two hours after our scheduled check in time. Once we got to our room and entered i realized that the room wasnt the room that i had paid for. So i had to go downstairs and get a refund for the price difference or the room we were in. The staff were very helpful and did the best they could. Overall it was a dissapointing experience.
Kaley
Kaley,1 晚家庭旅行
Hotels.com真实住客点评
10/10 绝佳
2025 年 7 月 19 日
JOHN TRACY
JOHN TRACY,1 晚商务旅行
Hotels.com真实住客点评
10/10 绝佳
2025 年 7 月 4 日
Andre
Andre,1 晚行程
Hotels.com真实住客点评
8/10 很好
2025 年 6 月 22 日
Kevin
Kevin,1 晚行程
Hotels.com真实住客点评
4/10 尚可
2025 年 6 月 8 日
Old rooms, very stained carpet and not at all worth the price.
Sara
Sara,2 晚家庭旅行
Expedia真实住客点评
8/10 很好
2025 年 6 月 7 日
Len
Len,1 晚行程
Hotels.com真实住客点评
10/10 绝佳
2025 年 6 月 5 日
Very clean great staff happy hour friendly
steve
steve,1 晚商务旅行
Hotels.com真实住客点评
10/10 绝佳
2025 年 6 月 2 日
Great stay
steve
steve,1 晚家庭旅行
Hotels.com真实住客点评
10/10 绝佳
2025 年 6 月 1 日
andrew
andrew,1 晚行程
Expedia真实住客点评
8/10 很好
2025 年 5 月 21 日
Pamela
Pamela,2 晚行程
Hotels.com真实住客点评
4/10 尚可
2025 年 5 月 19 日
Todd
Todd,3 晚行程
Expedia真实住客点评
10/10 绝佳
2025 年 5 月 19 日
Christopher
Christopher,2 晚行程
Hotels.com真实住客点评
8/10 很好
2025 年 5 月 13 日
James
James,1 晚行程
Hotels.com真实住客点评
6/10 好
2025 年 5 月 12 日
staff was very nice. but would not have stayed if we knew that you had taken out the fire pit. there was no perk to staying you had to pay for breakfast.
james
james,2 晚家庭旅行
Expedia真实住客点评
2/10 很差
2025 年 5 月 9 日
Kaitlin
Kaitlin,2 晚行程
Expedia真实住客点评
10/10 绝佳
2025 年 5 月 2 日
Josh
Josh,1 晚行程
Hotels.com真实住客点评
10/10 绝佳
2025 年 4 月 28 日
Alexia
Alexia,1 晚行程
Expedia真实住客点评
6/10 好
2025 年 4 月 26 日
Deanna
Deanna,3 晚家庭旅行
Hotels.com真实住客点评
4/10 尚可
2025 年 4 月 23 日
Raymond
Raymond,1 晚行程
Expedia真实住客点评
8/10 很好
2025 年 4 月 15 日
The hotel pool & hot tub was dirty. Rooms were clean except the vents & filters in the heat/air, these were full of dust. For people that have allergies & asthma this wasn't good. We didn’t have hot water & when we thought we would it was only lukewarm. One of the elevators wasn’t working on Saturday.It was working the first night we got there but then stopped. The only other elevator was barely working. During checkout I had brought it up all she said was I will let the engineer know. No offer for inconvenience or anything. One of the housekeepers showed more remorse for the inconvenience than the front desk. He apologized for all the inconvenience that went on this weekend & hopes this doesn’t stop from coming back. One of the workers that was doing the food area on Saturday morning she was very nice even though it was open yet she went back & filled my cup with steaming hot water for my coffee (that I brought myself). The breakfast was ok. I didn’t care for the set up. I wish it had waffle maker so I could have just made a waffle along with the eggs bacon etc. we didn’t have time to sit & eat.Now back to checkin. There was only 1 person at front desk and did a great job. It was a busy place with so many trying to checkin and others trying to buy goodies in the little snack area. She was very nice & apologetic for such a long wait.Hope they do deep cleaning filters & vents. Hopefully figures out the issues. If it wasn’t for the issues I would have gave all stars.