The hotel’s proximity to the ski lifts is its strongest asset; however, the property appears to rely heavily on this advantage while investing little effort in other aspects of the guest experience. The advertised spa is dated and poorly maintained. Most concerning, the water appeared unsanitary, with a green color and an unpleasant odor present since early morning.
The restaurant benefits from being the only dining option within a wide radius, which results in significantly overpriced food. Although it attempts to present an “authentic” Austrian menu, the ingredients are low quality and the dishes seem adapted to generic American tastes. The outcome feels inconsistent—Austrian recipes lacking authenticity. Having experienced genuine Austrian cuisine in the Dolomites, the contrast is significant.
The mattresses and box springs were worn and uncomfortable. Complimentary Folgers coffee was provided, but a mid-quality option would better align with guest expectations, as the current offering detracts from the experience. The apples provided were also of low quality, with a mealy texture.
I would not book again, particularly at the rates we paid. I would instead recommend staying in the village near the gondola, which offers easier access to the slopes and better overall value.