Desk staff was really great! But we arrived late and exhausted, and got up to our room to discover there was no bedding for the sofabed in our room. It took about a half hour for us to get the bedding and get the bed made up. We were tired and really just wanted to collapse, and weren't thrilled to have to do this extra step. Hotel didn't even have a fitted sheet for the sofabed, just flat sheets, and the blanket they gave us honestly felt like a burlap sack. Sofabed itself was not very comfortable, but we expected that. Of all the things to prioritize at a hotel, it seems like bedding would be at the top of the list. Desk staff did their best to help but the hotel literally didn't have appropriate bedding for the bed we had paid for.