The hotel was very clean. Was disappointed that the pool was out of order, but the exceptional front desk customer service made up for it. Clean hallways, elevator, and room. We got a 20% off coupon for ihop and that was amazing as well!
真实旅客
1 晚家庭旅行
Hotels.com真实住客点评
4/10 尚可
2025 年 9 月 1 日
Poor customer service
The bathroom could have been cleaner, the shower had some questionable dark spots. No one at the front desk was helpful except for 1 person, tried calling the front desk a few times to ask about towels and no one answered, the last day at check out the person was on their phone and didnt have any interest in helping me check out. Pool was also under maintenance when we got there with no warning so that was also unfortunate. Overall staff could do a little better on customer service.
真实旅客
2 晚家庭旅行
Hotels.com真实住客点评
10/10 绝佳
2025 年 9 月 1 日
We had a great stay. The room was huge! Great value, great service! It was super quiet and we slept very comfortably. We would definitely stay again. Thank you!
真实旅客
1 晚行程
Hotels.com真实住客点评
4/10 尚可
2025 年 8 月 21 日
TV was broken. Took 5 trips to front desk and 13 hours for them to finally replace it. After they informed me I would be moved to a different room. Stayed in room with replaced TV. Shower water was luke warm. Never vacuumed, or disinfected or changed sheets in my 2 week stay. Eco friendly or not, that's just gross. Pool was closed, should have listed it on their website that it was down for maintenance.
Sara
Sara,14 晚行程
Hotels.com真实住客点评
2/10 很差
2025 年 8 月 20 日
Horrible!!!
Absolutely horrible! We came to visit family and all we got was the runaround from the minute we checked in. We received a different room that we didn’t ask for. We were also told that that location did not have a continental breakfast and the pool and hot tub were not in service for a month. They were in the process of remodeling because they were a best western at the time. I have three separate different charges on my credit cards and the young women who work at the desk talk over you and don’t want to hear what you have to say. Worst hotel ever! Don’t waste your money. They are horrible. The halls were dirty and the front desk claims it was a $400 a night room. Not worth $150 even. Never again. Stay elsewhere.
Nicole
Nicole,2 晚家庭旅行
Hotels.com真实住客点评
2/10 很差
2025 年 8 月 14 日
Lamont
Lamont,2 晚行程
Hotels.com真实住客点评
8/10 很好
2025 年 8 月 12 日
Ferdinand
Ferdinand,1 晚行程
Hotels.com真实住客点评
2/10 很差
2025 年 8 月 11 日
Jess
Jess,2 晚行程
Hotels.com真实住客点评
2/10 很差
2025 年 8 月 11 日
Josephine
Josephine,2 晚行程
Hotels.com真实住客点评
4/10 尚可
2025 年 8 月 10 日
Do not recommend
Check in is slow. Called the front desk when we arrived. No one answered. Our remote didn’t work and we went down to the front desk. She took it to the back and brought back the same remote with the same batteries. The pool was closed and we didn’t know until we arrived. It’s loud on the first floor. The rooms were not cleaned well.
Anne
Anne,1 晚行程
Hotels.com真实住客点评
6/10 好
2025 年 8 月 10 日
Nice place but…
The hotel was nice, but the pool and hot tub were closed for mechanical issues and there was no hot water in the room for the sink or shower. We were not informed of any of these issues before getting to the property.
Michael
Michael,1 晚家庭旅行
Hotels.com真实住客点评
4/10 尚可
2025 年 8 月 10 日
Slow check in process
Front desk checking amazingly slower than most other hotels I’ve stayed at
真实旅客
1 晚行程
Hotels.com真实住客点评
6/10 好
2025 年 8 月 7 日
Pool closed
No hot water in the shower.
Greeting at front desk not very pleasant.
Darlene
Darlene,1 晚商务旅行
Hotels.com真实住客点评
8/10 很好
2025 年 8 月 7 日
Yvonne
Yvonne,2 晚行程
Hotels.com真实住客点评
6/10 好
2025 年 8 月 6 日
Hotel needs a little love
Restaurant is under renovations. Pool area has the A/C right over it which makes getting out of the pool uncomfortable. Room's A/C unit did not work well. Room stayed a steady 74-76 the entire time even if we switched the temp to below 70
Sarah
Sarah,2 晚家庭旅行
Hotels.com真实住客点评
8/10 很好
2025 年 8 月 3 日
No hot tub,
The lady that checked us in was very friendly and welcoming. Unfortunately, the hot tub is closed until further notice due to some irresponsible parents letting their young child(ren) shove objects into the jet holes. One person ruins it for everyone 🙄. Got up to our room and it was 56 degrees according to the thermostat. Lots of water spots and calcium buildup on the bathroom sink faucet, and shower fixtures and shower head.
Faith
Faith,3 晚行程
Hotels.com真实住客点评
4/10 尚可
2025 年 7 月 29 日
真实旅客
1 晚商务旅行
Hotels.com真实住客点评
6/10 好
2025 年 7 月 27 日
Room was not very clean. The air condition and comfort of hotel was nice.
真实旅客
1 晚行程
Hotels.com真实住客点评
10/10 绝佳
2025 年 7 月 25 日
Tabitha
Tabitha,2 晚家庭旅行
Hotels.com真实住客点评
6/10 好
2025 年 7 月 23 日
Little things that were frustrating…
We stayed 4 nights. Room suite was amazing in size. However, I had to call multiple times for room service (room service was unaware of our calls to front desk). Our room was not fully prepared when we arrived (soap, shampoo, coffee, cups, Kleenex etc). No coffee (they ran out of regular). And we had to wait for the GM to arrive to get change to do laundry.
Just the principle of it all that was frustrating.
真实旅客
3 晚家庭旅行
Hotels.com真实住客点评
6/10 好
2025 年 7 月 23 日
One night stay
Room was right by the elevator…so could hear it ding, and people coming in and out. Bathroom tub was not cleaned good and smelled like a sweaty gym sock. I had to clean the wall by the full length mirror because it had something spilt on it. The body wash was empty however hand soap was filled. Remote for tv worked sometimes. Bed was clean and comfy and liked that could control the ac through wall mount.
Claudia
Claudia,1 晚行程
Hotels.com真实住客点评
8/10 很好
2025 年 7 月 21 日
We had a beautiful room on the second floor overlooking the pool/ atrium. Unfortunately there was a party room below us and a very large family reunion. The noise was quite loud until 11 pm. The bathroom floor needed a little love, everything else was top notch. Staff were AMAZING and very friendly!!!
真实旅客
2 晚家庭旅行
Hotels.com真实住客点评
2/10 很差
2025 年 7 月 7 日
Not a good hotel.
Terrible-4 night stay and never cleaned our room or put new towels. Being a platinum elite meant nothing to them. It is run down, old smell. Parking was free that was nice. Not to ihg standards at all. Lobby and pool area nice but everything else down hill.