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SureStay InnSuites Phoenix Hotel & Suites by Best Western

2.5 star property
Phoenix hotel with outdoor pool

Choose dates to view prices

In the heart of Camelback East, Best Western InnSuites Phoenix Hotel & Suites offers a warm retreat with a full breakfast, outdoor pool, and relaxing spa tub. Stay connected with in-room WiFi and take advantage of the business center or laundry facilities.

Reviews

7.6 out of 10
Good

Popular amenities

  • Pet friendly
  • Free parking
  • Free WiFi
  • Air conditioning
  • Gym

Main amenities (12)

  • Daily housekeeping
  • Outdoor pool
  • Breakfast available
  • Fitness center
  • Hot tub
  • Business center
  • Limo/town car service
  • 24-hour front desk
  • Computer station
  • Vending machine
  • Water dispenser
  • Self-serve laundry

Feel at home (6)

  • Free cribs/infant beds
  • Microwave
  • Private bathroom
  • Daily housekeeping
  • Laundry facilities
  • Coffee/tea maker
The current price is CNY469
CNY531 total
includes taxes & fees
May 12 - May 13

Room options

Available filters for rooms
Showing 8 of 8 rooms

Standard Room, 1 King Bed, Non Smoking

8.8 out of 10
Excellent
(8 reviews)
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

Standard Room, 2 Double Beds, Non Smoking

8.0 out of 10
Very good
(2 reviews)
  • 1 bedroom
  • Sleeps 3
  • 2 Double Beds

Standard Room, 2 Queen Beds, Non Smoking

  • 1 bedroom
  • Sleeps 4
  • 2 Queen Beds

Standard Room, 1 King Bed, Accessible, Non Smoking

8.0 out of 10
Very good
(2 reviews)
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

Suite, 1 Double Bed, Non Smoking (Living Room)

  • 1 bedroom
  • Sleeps 2
  • 1 Double Bed

View all photos for Suite, 1 King Bed, Non Smoking (Living Room;Larger Room; Sofabed)

Suite, 1 King Bed, Non Smoking (Living Room;Larger Room; Sofabed) | Pillowtop beds, in-room safe, blackout drapes, iron/ironing board

Suite, 1 King Bed, Non Smoking (Living Room;Larger Room; Sofabed)

10.0 out of 10
Exceptional
(1 review)
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed

Suite, 1 Queen Bed, Non Smoking (Living Room)

10.0 out of 10
Exceptional
(1 review)
  • 1 bedroom
  • Sleeps 2
  • 1 Queen Bed

Suite, 1 Queen Bed, Non Smoking (Living Room;with Sofabed)

  • 1 bedroom
  • Sleeps 3
  • 1 Queen Bed

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The price is CNY575
CNY688 total
includes taxes & fees
May 4 - May 5
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About the neighborhood

Map
1615 E Northern Ave, Phoenix, AZ, 85020

What's nearby

  • Arizona Canal - 17 min walk - 1.5 km
  • Arizona Biltmore Resort - Links Course - 6 min drive - 5.7 km
  • Biltmore Fashion Park - 8 min drive - 6.4 km
  • Phoenix Zoo - 22 min drive - 25.9 km
  • Desert Botanical Garden - 23 min drive - 26.7 km

Getting around

  • Phoenix Sky Harbor Intl. Airport (PHX) - 16 min drive
  • Phoenix Deer Valley Airport (DVT) - 17 min drive
  • Mesa, AZ (MSC-Falcon Field Municipal) - 33 min drive
  • Chandler, AZ (CHD-Chandler Municipal) - 37 min drive
  • Phoenix - Mesa Gateway Airport (AZA) - 44 min drive

Restaurants

  • ‪McDonald's - ‬2 min drive
  • ‪Aunt Chiladas Squaw Peak - ‬15 min walk
  • ‪Arizona American Italian Club - ‬20 min walk
  • ‪Panda Express - ‬2 min drive
  • ‪Stumpy's Pizza u0026 Subs - ‬8 min walk

About this property

SureStay InnSuites Phoenix Hotel & Suites by Best Western

At SureStay InnSuites Phoenix Hotel & Suites by Best Western, you'll be within a 15-minute drive of Grand Canyon University and Phoenix Convention Center. Guests can take a dip in the outdoor pool, and the hot tub makes for a relaxing end to the day. Also, Biltmore Fashion Park and Mortgage Matchup Center are within a short drive. Fellow travelers love the helpful staff and breakfast.

At a glance

DONE

Hotel size

    • 120 rooms
    • Arranged over 2 floors
DONE

Arriving/Leaving

    • Check-in start time: 4 PM; Check-in end time: 3:00 AM
    • Express check-out available
    • Early check-in subject to availability
    • Late check-in subject to availability
    • Minimum check-in age: 21
    • Check-out time is 11:00 AM
DONE

Special check-in instructions

    • Front desk staff will greet guests on arrival at the property
    • For any questions, please contact the property using the information on the booking confirmation
    • Information provided by the property may be translated using automated translation tools
    • Early check-in is allowed based on room availability.
DONE

Required at check-in

    • Credit card required for incidental charges
    • Government-issued photo ID may be required
    • Minimum check-in age is 21
DONE

Pets

    • Pets allowed (dogs only, 2 total, up to 80 lbs per pet)*
    • Service animals welcome
    • Specific rooms only, restrictions apply*
WIFI

Internet

    • Free WiFi in public areas
    • Free WiFi in rooms (speed: 50+ Mbps)
LOCAL_PARKING

Parking

    • Free onsite self parking
    • Wheelchair-accessible parking and van parking on site
DONE

Other information

    • Designated smoking areas

Property amenities

Food and drink

  • Continental breakfast (surcharge) each morning 6:30 AM–9:30 AM
  • Water dispenser

What to do

  • Bicycle rentals nearby
  • Golfing nearby
  • Hiking/biking trails nearby
  • Parasailing nearby
  • Water skiing nearby
  • Scooter/moped rentals nearby

Working away

  • Business center
  • Computer station

Services

  • 24-hour front desk
  • Concierge services
  • Limo or town car service
  • Laundry facilities
  • Multilingual staff

Facilities

  • Television in common areas
  • Fitness center
  • An outdoor pool
  • Hot tub

Accessibility

  • Braille/raised signage
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible parking
  • Wheelchair-accessible van parking
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible spa
  • Wheelchair-accessible pool
  • Wheelchair-accessible fitness center
  • Visual alarms in hallways
  • Handrails in stairways
  • Well-lit path to entrance
  • Pool hoist on site

Room amenities

Be entertained

  • Flat-screen television
  • Cable TV channels

Home comfort

  • Air conditioning (climate-controlled)
  • Coffee/tea maker
  • Iron/ironing board

Sleep well

  • Blackout drapes/curtains
  • Pillowtop mattress
  • Free crib/infant bed
  • Bed sheets provided

Freshen up

  • Private bathroom
  • Shower/tub combination
  • Free toiletries
  • Hair dryer
  • Towels

Stay connected

  • Free newspapers
  • Free WiFi (speed of 50+ Mbps)

Food and drink

  • Refrigerator
  • Microwave

More

  • Daily housekeeping
  • In-room safe
  • Access via exterior corridors

Fees & policies

Optional extras

  • Early check-in can be arranged for an extra charge of USD 30 (subject to availability)

Pets

  • Service animals exempt from fees
  • Pets are allowed for an extra charge of USD 33.77 per accommodation, per day

Pool, spa, & gym (if applicable)

  • Pool access available from 7:00 AM to 10:00 PM

Policies

This property does not have elevators.
Guests can rest easy knowing there's a fire extinguisher on site.
This property accepts credit cards. Cash is not accepted.
Credit cards accepted: Visa, Mastercard, American Express, Discover, Diners Club
This property affirms that it follows the cleaning and disinfection practices of We Care Clean (Best Western).
Please note that cultural norms and guest policies may differ by country and by property. The policies listed are provided by the property.

Also known as

Best Western Hotel Phoenix
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Best Western InnSuites Phoenix Hotel & Suites Phoenix
Best Western InnSuites Phoenix Hotel & Suites Hotel Phoenix

Frequently asked questions

Is there a pool at SureStay InnSuites Phoenix Hotel & Suites by Best Western?

Yes, there's an outdoor pool. Guests have pool access from 7:00 AM to 10:00 PM.

Are pets allowed at SureStay InnSuites Phoenix Hotel & Suites by Best Western?

Yes, dogs are welcome, with a limit of 2 total and maximum weight of 80 lbs per pet. There's a charge of USD 33.77 per accommodation, per day. Service animals are exempt from fees. Some restrictions may apply, so please contact the property for more details.

Is parking offered on site at SureStay InnSuites Phoenix Hotel & Suites by Best Western?

Yes, there's free self parking.

What are the check-in and check-out times at SureStay InnSuites Phoenix Hotel & Suites by Best Western?

Check-in start time: 4 PM; Check-in end time: 3:00 AM. There's a charge of USD 30 for early check-in (subject to availability). Check-out time is 11:00 AM. Express check-out is available.

Is there an onsite casino at SureStay InnSuites Phoenix Hotel & Suites by Best Western?

No, this hotel doesn't have a casino, but Talking Stick Resort Casino (20-min drive) and Desert Diamond Casino - West Valley (21-min drive) are both nearby.

What is there to do at SureStay InnSuites Phoenix Hotel & Suites by Best Western and nearby?

Have fun with activities like cycling, hiking, and parasailing, and practice your swing at the nearby golf course. Additional recreation nearby includes casino gaming. Enjoy a relaxing soak in the hot tub and an invigorating swim in the outdoor pool. SureStay InnSuites Phoenix Hotel & Suites by Best Western also has a fitness center.

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Reviews

SureStay InnSuites Phoenix Hotel & Suites by Best Western Reviews

7.6

Good

8.0

Cleanliness

8.0

Location

8.2

Staff & service

7.4

Property conditions & facilities

Popular mentions

Room
Breakfast
Service staff
Bed
Location
Lobby
Bathroom
Hot Tub
Shower
Car

Reviews

Verified

10/10 Exceptional

Very pleased with our stay!
Wenzel, 1-night trip
Verified

8/10 Very good

Room was nice and clean, staff very friendly and helpful.
Michael, 1-night trip
Verified

6/10 Good

The property was clean and the staff was friendly and helpful.
Rebecca, 1-night trip
Verified

8/10 Very good

Good location for our needs. Breakfast - limited bland offerings
Gary, 2-night trip
Verified

10/10 Exceptional

Everything was wonderful here, it was clean and in a safe area, welcoming to pets with a little grass area, easy in and out and everyone was nice!
Mary, 2-night trip
Verified

10/10 Exceptional

Beautiful, cozy room, friendly staff
Charles, 3-night trip
Verified

6/10 Good

Room was ok but smelled like cigarettes when my booking was a non smoking room
Michael, 1-night trip
Verified

10/10 Exceptional

Very comfortable
Tim J, 1-night trip
Verified

4/10 Fair

Room was missing basic stuff like soap. The breakfast options were terrible and the area not clean. Poor value for the price.
Keyur, 1-night trip
Verified

8/10 Very good

The room was clean. The continental breakfast was minimal. The housekeeping staff did not come to clean my room/ make my bed for the duration of my 3 night stay. The property is nice and quiet.
Lori, 3-night trip
Verified

8/10 Very good

The first morning we were there the breakfast bar was almost empty. I told the front desk staff and she said that they hadn’t gotten delivery of goods and that’s why it was almost empty.
Ignacio R, 3-night trip
Verified

4/10 Fair

Hotel is old, ac do not work the greatest, we had a running toilet and the hot water was only ever warm. For the cost per night I would recommend spend a little more and stay at a nicer place. Friendly staff, but not worth the stay. Would not stay here again.
Yevette, 2-night trip
Verified

4/10 Fair

Parking was fine. As for room conditions unfortunately drain flys where heavy in the room good thing ice machine was near to keep ice on shower and sink drains. The oder of mildew was heavy from sink. Bud was comfortable but possible bed bug bites.. continental breakfast was sub par only real meal was the waffle machine...
Ernie, 3-night trip
Verified

2/10 Poor

No water the first night. Property looks to be under repair. Linen should be replaced, threadbare. Trash accumulated in garbage cans. WI-FI was slow and hard to sign onto. Very disappointing for a Best Western.
ralph, 4-night trip
Verified

6/10 Good

Bedroom area was clean and the bed was comfortable. The bathroom was clean, but the facilities were not in great condition. The gym was very limited, and some of the machines didn't work. Breakfast was basic, but fine.
Katherine, 1-night trip
Verified

8/10 Very good

I wasn't there for work, but if I had been the desk, its chair and the Wi-Fi would have been fine. The TV mounted on the side wall a foot from the bed was a bit uncomfortable but there was always the sitting room to watch TV from. Staff was helpful in changing my room from poolside to 2nd floor with a mountain view.
Margaret, 5-night trip
Verified

4/10 Fair

This place was pretty run down and not particularly clean. The exterior was especially dirty - the same cigarette butts and broken glass lying around the whole time (3 days) that we were there. Ice maker didn't work. Pool and hot tub did not look clean so we did not end up using them. The person attending the front desk, breakfast bar, etc. was very nice, knowledgeable and accommodating despite being responsible for what seemed like multiple jobs. She was the only employee we saw all weekend.
Michelle, 2-night trip
Verified

10/10 Exceptional

Lovely view of mountains!
Itsia, 2-night trip
Verified

4/10 Fair

Hotel hot water is not hot, it’s more like lukewarm at best. The shower was clean, but taking a shower was not a pleasant experience with lukewarm water.
Erik, 1-night trip
Verified

8/10 Very good

The desk clerk was very helpful
Diane, 2-night trip
Verified

4/10 Fair

Water was never hot, had to ask for hairdryer, some of the lights didnt work, no pool towels at 3pm an little options for breakfast at 0800. Would not recommend
MARIE, 2-night trip
Verified

4/10 Fair

Shower was weak and cold.
Dave, 2-night trip
Verified

4/10 Fair

The air conditioning was effective, but so loud you couldn't hear the TV. The TV wasn't a SMART TV so I couldn't sign into my Netflix account. The parking was safe and easy. My room was mostly clean, but I did find a cracker on the floor. My check in time was supposed to be 4PM, I didn't show up until after
Lori, 4-night trip
Verified

6/10 Good

If you just need a place to sleep and nothing else, as long as you’re not too picky. This works
Ashley, 1-night trip
Verified

4/10 Fair

Trouble checking in, the free breakfast was bad. We were told that because the hotel was full, that was the reason for no hot water for our 4 night stay.
Robert, 4-night trip