Was concerned about several reviews about bedbugs and roaches. Addressed this at check-in. The receptionist was understanding, offered to show me the room and cancel my reservation without penalty. The room was fine no bugs. There was a bad review about hard pillows and dirty linens - I had 5 pillows, soft to firm and linens and blankets were clean. When my key did not work, again the receptionist responded promply to resolve. The bathroom was dated and worn, but clean. Carpets were worn and stained, time for replacing, but I have no complaints and no bedbug bites. The surrounding area felt safe. Overall my stay was fine.