I checked in online as the email prompted me in order to save time. The desk clerk insusted that i was NOT checked in. Although i told her that ive alreasy entered my credit card for incidentals and scanned in my drivers license. She said they are still obligated to do it upon arrival as well?? Ishe assured me they wouldnt charge my card twice. Well, they guess what? They did. I showed the frobt desk my card activity where tgere was 5 different charges/holds on my card for ONE night stay? Really? Upon check out, the new clerk ( former GM) called the GM to fix it. Lets hope that its fixed. The customer service of the agent was lacking.. she was so adamant and DID NOT LISTEN to the concerns of the customer. Her "as a matter of fact" attitude does not belong at the anyones front desk. Inconvenient for a sumple 1 niggt stay..amd she couldnt get that right..EVEN after I TOLD HER. She lacked humility. The staff could be a bit more friendly or get out of the service industry.
Marsha
Marsha,1 晚行程
Hotels.com真实住客点评
2/10 很差
2025 年 8 月 24 日
Farrah
Farrah,2 晚行程
Hotels.com真实住客点评
10/10 绝佳
2025 年 8 月 16 日
andrew
andrew,1 晚行程
Hotels.com真实住客点评
8/10 很好
2025 年 8 月 12 日
Dan
Dan,2 晚行程
Hotels.com真实住客点评
8/10 很好
2025 年 8 月 7 日
Ami
Ami,1 晚行程
Hotels.com真实住客点评
8/10 很好
2025 年 8 月 4 日
Kerri
Kerri,1 晚行程
Hotels.com真实住客点评
10/10 绝佳
2025 年 8 月 3 日
Great stay! We will definitely be back
We were greeted by the nicest front desk staff, quickly checked in with no waiting. The room was clean and bed was comfortable. The free breakfast was great! Also lots of juice options.
Dominique
Dominique,1 晚行程
Hotels.com真实住客点评
10/10 绝佳
2025 年 8 月 1 日
Patty
Patty,2 晚行程
Hotels.com真实住客点评
10/10 绝佳
2025 年 7 月 26 日
Gidget
Gidget,2 晚行程
Hotels.com真实住客点评
8/10 很好
2025 年 7 月 3 日
Mold
Bathtub has a lot of mold, gross. Some started to repair leaking window but never finished the job.
Becky
Becky,1 晚行程
Hotels.com真实住客点评
10/10 绝佳
2025 年 6 月 26 日
The staff was extremely helpful and nice
Timika
Timika,2 晚行程
Hotels.com真实住客点评
8/10 很好
2025 年 6 月 23 日
Brizet
Brizet,2 晚行程
Hotels.com真实住客点评
10/10 绝佳
2025 年 6 月 22 日
amazing hotel! very clean and quiet with friendly and efficient staff. Pet friendly. Good area to do an outdoor run (the street its on is a loop that goes through restaurants and hotels).
Dana
Dana,1 晚行程
Hotels.com真实住客点评
10/10 绝佳
2025 年 6 月 18 日
Great location and excellent service
Quentin
Quentin,1 晚行程
Hotels.com真实住客点评
10/10 绝佳
2025 年 6 月 17 日
Amazing stay as usual
When I visit Charlotte I always stay at Wingate because the hotel is awesome from cleanliness to their amazing breakfast. I've never had a bad experience here....ever! Thank you to the team at the front to all those in housekeeping. Just know that you are 5 stars and more!
Valerie Davis
Valerie
Valerie,1 晚家庭旅行
Hotels.com真实住客点评
8/10 很好
2025 年 6 月 15 日
Kristi
Kristi,1 晚行程
Hotels.com真实住客点评
10/10 绝佳
2025 年 6 月 11 日
Staff was very friendly and helpful.
Royal
Royal,1 晚行程
Hotels.com真实住客点评
10/10 绝佳
2025 年 6 月 11 日
Easy check in and check out. The property is well maintained and clean. We were surprised how quiet and comfortable our stay was despite being so close to a major highway. We will stay here again.