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Terrasse Hotel Playa del Carmen

3.5 star property
Art Deco hotel with outdoor pool, near Playa 88

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Photo gallery for Terrasse Hotel Playa del Carmen

Rooftop terrace
Reception
Outdoor pool, sun loungers
Rooftop terrace
Deluxe Double Room, 2 Double Beds | View from room
Terrasse Hotel Playa del Carmen offers a warm welcome with a rooftop terrace, an inviting restaurant, and rejuvenating spa services. Connect to in-room WiFi and enjoy beach towels, multilingual staff, while nearby Punta Esmeralda Beach beckons. Previous guests have praised the helpful staff.

Reviews

8.8 out of 10
Excellent

Popular amenities

  • Airport transfer
  • 24/7 front desk
  • Spa
  • Pool
  • Air conditioning
  • Free WiFi

Main amenities (12)

  • Daily housekeeping
  • Outdoor pool
  • Rooftop terrace
  • Beach sun loungers
  • Beach towels
  • Spa services
  • Airport shuttle
  • 24-hour front desk
  • Coffee/tea in a common area
  • Air conditioning
  • Communal living room
  • Front-desk safe

Feel at home (6)

  • Private bathroom
  • Daily housekeeping
  • Blackout drapes/curtains
  • Elevator
  • Minibar
  • Digital TV service

Room options

Check availability for these dates

Tonight

Sep 9 - Sep 10
Check availability for tonight Sep 9 - Sep 10

Tomorrow

Sep 10 - Sep 11
Check availability for tomorrow Sep 10 - Sep 11
Available filters for rooms
Showing 5 of 5 rooms

View all photos for Deluxe Double Room, 1 King Bed

Deluxe Double Room, 1 King Bed | View from room

Deluxe Double Room, 1 King Bed

7.0 out of 10
Good
(2 reviews)

Highlights

Air conditioning
Smart TV
Renovated in 2020
Down duvet
Blackout drapes/curtains
Premium bedding
Hair dryer
Private bathroom
  • 22 sq m
  • City view
  • Sleeps 2
  • 1 King Bed

View all photos for Premium Double Room, 1 King Bed

Premium Double Room, 1 King Bed | Premium bedding, down comforters, minibar, in-room safe

Premium Double Room, 1 King Bed

9.0 out of 10
Wonderful
(2 reviews)

Highlights

Balcony
Air conditioning
Smart TV
Renovated in 2020
Down duvet
Blackout drapes/curtains
Premium bedding
Hair dryer
  • 22 sq m
  • City view
  • Sleeps 2
  • 1 King Bed

View all photos for Premium Double Room, 2 Double Beds

View from room

Premium Double Room, 2 Double Beds

Highlights

Balcony
Air conditioning
Smart TV
Renovated in 2020
Down duvet
Blackout drapes/curtains
Premium bedding
Hair dryer
  • 22 sq m
  • City view
  • Sleeps 4
  • 2 Double Beds

View all photos for Deluxe Double Room, 1 Queen Bed

Deluxe Double Room, 1 Queen Bed | View from room

Deluxe Double Room, 1 Queen Bed

8.6 out of 10
Excellent
(7 reviews)

Highlights

Air conditioning
Smart TV
Renovated in 2020
Down duvet
Blackout drapes/curtains
Premium bedding
Hair dryer
Private bathroom
  • 18 sq m
  • City view
  • Sleeps 2
  • 1 Queen Bed

View all photos for Deluxe Double Room, 2 Double Beds

Deluxe Double Room, 2 Double Beds | View from room

Deluxe Double Room, 2 Double Beds

10.0 out of 10
Exceptional
(2 reviews)

Highlights

Air conditioning
Smart TV
Renovated in 2020
Down duvet
Blackout drapes/curtains
Premium bedding
Hair dryer
Private bathroom
  • 22 sq m
  • City view
  • Sleeps 4
  • 2 Double Beds

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About the neighborhood

Map
Avenida 10 entre calle 56 y 58, Playa del Carmen, QROO, 77710

What's nearby

  • Mamitas Beach - 8 min walk - 0.7 km
  • Playa del Carmen Main Beach - 11 min walk - 1.0 km
  • Quinta Avenida - 14 min walk - 1.2 km
  • Gran Coyote Golf - 4 min drive - 4.3 km
  • Punta Esmeralda Beach - 6 min drive - 1.4 km

Getting around

  • Cancun Intl. Airport (CUN) - 50 min drive
  • Tulum Intl. Airport (TQO) - 98 min drive
  • Cozumel Intl. Airport (CZM) - 12.4 miles/20 km
  • Airport shuttle (surcharge)

Restaurants

  • ‪San Lucho Mezcaleria - ‬6 min walk
  • ‪Ceviche Corazon - ‬3 min walk
  • ‪Quinta Parilla - ‬5 min walk
  • ‪Quadra Café - ‬4 min walk
  • ‪Crisol - ‬2 min walk

About this property

Terrasse Hotel Playa del Carmen

Terrasse Hotel Playa del Carmen features a rooftop terrace and puts you within a 15-minute walk of Playa del Carmen Main Beach and Mamitas Beach. Guests can take a dip in the outdoor pool and indulge in deep-tissue massages. This Art Deco hotel is also just a 5-minute drive from Quinta Avenida and Playacar Beach. Fellow travelers say great things about the helpful staff.

At a glance

DONE

Hotel size

    • 22 rooms
    • Arranged over 6 floors
DONE

Arriving/Leaving

    • Check-in start time: 3:00 PM; Check-in end time: anytime
    • Contactless check-in available
    • Minimum check-in age: 18
    • Check-out time is noon
    • Contactless check-out available
DONE

Special check-in instructions

    • Guests will receive an email within 24 hours before arrival with check-in instructions; front desk staff will greet guests on arrival at the property
    • Prior to arrival, you must complete online registration via a secure link
    • You will be asked to provide the property with a copy of your government-issued photo ID after booking
DONE

Required at check-in

    • Credit card, debit card, or cash deposit required for incidental charges
    • Government-issued photo ID may be required
    • Minimum check-in age is 18
DONE

Children

    • No cribs (infant beds)
DONE

Pets

    • No pets or service animals allowed
WIFI

Internet

    • Free WiFi in public areas
    • Free WiFi in rooms (speed: 500+ Mbps (good for 6+ people or 10+ devices))
LOCAL_PARKING

Parking

    • No onsite parking
DONE

Transfers

    • Airport shuttle*
DONE

Other information

    • Designated smoking areas

Property amenities

Food and drink

  • Coffee/tea in a common area
  • Shared microwave
  • Water dispenser

Services

  • 24-hour front desk
  • Tour/ticket assistance
  • Luggage storage
  • Multilingual staff
  • Bicycle rentals
  • Beach sun loungers
  • Beach towels
  • Pool loungers
  • Romance packages

Facilities

  • 1 building/tower
  • Safe-deposit box at front desk
  • Rooftop terrace
  • Communal living room
  • An outdoor pool
  • Spa services
  • Outdoor furniture
  • Art Deco architecture

Accessibility

  • Elevator
  • Wheelchair-accessible path to elevator
  • Well-lit path to entrance
  • Area rugs in public areas
  • Smooth flooring in public areas
  • Tile flooring in public areas

Room amenities

Be entertained

  • 55-inch Smart TV
  • Digital TV channels
  • Netflix
  • Streaming services

Home comfort

  • Air conditioning
  • Minibar
  • Iron/ironing board (on request)

Sleep well

  • Down comforter
  • Blackout drapes/curtains
  • Premium bedding

Freshen up

  • Private bathroom
  • Shower only
  • Soap and shampoo
  • Hair dryer
  • Towels
  • Toilet paper

Stay connected

  • Desk
  • Free WiFi (speed of 500+ Mbps (good for 6+ people or 10+ devices))

More

  • Daily housekeeping
  • In-room safe

Special features

Spa

Guests can pamper themselves by indulging in the onsite spa services. Services include deep-tissue massages, sports massages, and Swedish massages.

Fees & policies

Optional extras

  • Airport shuttle service is offered for an extra charge

Pool, spa, & gym (if applicable)

  • Reservations are required for massage services and spa treatments and can be made by contacting the property before arrival at the number on the booking confirmation

Policies

This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children. If you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room.
Guests can rest easy knowing there's a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, and a first aid kit on site.
This property accepts cash.
Cashless transactions are available.

Also known as

Terrasse Hotel Spa
Terrasse Del Carmen Del Carmen
Terrasse Hotel Playa del Carmen Hotel
Terrasse Hotel Playa del Carmen Playa del Carmen
Terrasse Hotel Playa del Carmen Hotel Playa del Carmen

Frequently asked questions

Does Terrasse Hotel Playa del Carmen offer free cancellation for a full refund?

Yes, Terrasse Hotel Playa del Carmen does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in depending on the property's cancellation policy. Just make sure to check this property's cancellation policy for the exact terms and conditions.

Is there a pool at Terrasse Hotel Playa del Carmen?

Yes, there's an outdoor pool.

Are pets allowed at Terrasse Hotel Playa del Carmen?

Sorry, pets and service animals aren't allowed.

Is parking offered on site at Terrasse Hotel Playa del Carmen?

Sorry, there's no onsite parking at Terrasse Hotel Playa del Carmen.

Is airport shuttle service offered by Terrasse Hotel Playa del Carmen?

Yes, an airport shuttle is available.

What are the check-in and check-out times at Terrasse Hotel Playa del Carmen?

Check-in start time: 3:00 PM; Check-in end time: anytime. Check-out time is noon. Contactless check-in and check-out are available.

Is there an onsite casino at Terrasse Hotel Playa del Carmen?

No, this hotel doesn't have a casino, but Riviera Gran Casino (2-min drive) is nearby.

What is there to do at Terrasse Hotel Playa del Carmen and nearby?

Terrasse Hotel Playa del Carmen has an outdoor pool and spa services.

What's the area around Terrasse Hotel Playa del Carmen like?

Terrasse Hotel Playa del Carmen is a short 13-minute walk from Playa del Carmen Main Beach and 11 minutes' walk from Mamitas Beach.

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Reviews

Terrasse Hotel Playa del Carmen Reviews

8.8

Excellent

9.0

Cleanliness

8.4

Amenities

9.2

Staff & service

8.6

Eco-friendliness

8.6

Property conditions & facilities

What guests liked

  • The property serves a great breakfast and offers a lovely dining experience. (3 reviews)
AI Sparkle IconFrom real guest reviews summarized by AI.

Popular mentions

Service staff
Room
Restaurant
Bathroom
Breakfast
Bed
Location
Food
View
Water

Reviews

10/10 Exceptional

El servicio fue muy bueno, la habitación igual a las fotos y muy a gusto. Todo muy limpio y tranquilo. 5⭐️
Victoria, 1-night trip

10/10 Exceptional

Great staff, nice quiet hotel.
mitchell, 7-night trip

10/10 Exceptional

Great place!
Kaiwen, 1-night trip

10/10 Exceptional

Lovely!!Not far from the restaurants and the beach.
Laura, 5-night trip

10/10 Exceptional

Amazing staff, very attentive if we needed anything. Beds were a little hard and pillows could use a refresh. Very close to the best beach in Playa Del Carmen so we appreciated that. Overall it's a wonderful small hotel that's a little out of the way to enjoy the 5th Avenue experience but if you don't mind a stroll its well worth staying at, and you can't beat the price.
Ian, 9-night trip

10/10 Exceptional

Awesome staff, clean hotel, will definitely stay there again!
Timothy, 7-night trip

10/10 Exceptional

Overall, very pleased with the hotel. excellent value for the price. I would highly recommend this to anyone looking for a nice hotel at a reasonable price. 5 stars.
Connor, 2-night trip

8/10 Very good

Mirla works at the front desk. My 3rd day she efficiently moved my room to the back and stored my luggage for when I returned. I found the dogs barking a little annoying, where some people may not even notice. Mirla also helped me with the bike rental at the hotel. Thank you for excellent service.
Michelle, 4-night trip

8/10 Very good

Great spot.
Justin, 1-night trip

10/10 Exceptional

This was place was great, not far from 5th Avenue. Staff were super nice and attentive/helpful. Location was great and felt safe. In front of a Sunday market so it was wholesome to see them prep their stands. Nice spot for our tour guides to find and pick us up. Overall, the stay was excellent! Will visit again soon!
Andy, 3-night trip

8/10 Very good

Good
Luis Fernando, 1-night trip

8/10 Very good

Good place to stay. They have street parking and on Sundays they a street marking the anyone would enjoying.

10/10 Exceptional

Everything the people the room environment all plus feel good to stay there
Nacom, 1-night trip

6/10 Good

The rooms are small and the bed is not comfortable. It’s very basic.
Robin, 3-night trip

10/10 Exceptional

The hotel is clean and the staff is very welcoming and helpful. The area is centrally located to shopping,the beach, and restaurants. The restaurant
Juan, 4-night trip

10/10 Exceptional

Todo muy bien! El personal súper amable!
Aldara, 1-night trip

10/10 Exceptional

Great little hotel.

Great little hotel in a fantastic location. Friendly staff and everything worked well. Would reccomend.
JACK, 1-night trip

10/10 Exceptional

The staff are so nice and friendly
Brenda, 11-night trip

6/10 Good

Hope you will stay not long there and don't take all inclusive it's not worth staff is wonderful but the choice is very limited.
Mohammed, 1-night trip

10/10 Exceptional

Hard working friendly staff.

8/10 Very good

Very good, cozy hotel

The experience was good for the short time that I spent there. The room was very comfortable and clean. The only thing I could ask for was body lotion.
Rendell, 2-night trip

10/10 Exceptional

Good
Rita, 4-night trip

10/10 Exceptional

All of the staff was very friendly and helpful. Room was very clean and fully stocked. I love the complimentary coffee, tea, fruit, hot and cold water available. I was very content.
CJ, 1-night trip

10/10 Exceptional

Nice clean quiet room, enjoyed the rooftop pool area, only bummer is the pool was quite cold, but lovely views. We had it to ourselves the second day. Both girls at the front desk were so kind and helpful, loved the breakfast served in the restaurant and the pizza was great as well. We enjoyed it so much we booked a second night.
Dale, 1-night trip

8/10 Very good

Good enough to stay for one night. Parking was not guaranteed though
TIXIAN, 1-night trip