Staff was amazing, accommodating to my needs. The hotel on the other hand needs a complete renovation. Rooms weren’t clean, furniture was stained dishes were used and not cleaned, smoke, mildew and other odors in the rooms (I was showed three rooms before leaving the property) and they have roaches in some rooms. I chose not to stay there and booked another stay else where.
Ashley
Ashley,2 晚结伴旅行
Hotels.com真实住客点评
10/10 绝佳
2025 年 11 月 12 日
Beautiful
Christina
Christina,1 晚家庭旅行
Hotels.com真实住客点评
2/10 很差
2025 年 11 月 11 日
They cancelled my room last minute
LaTonya
LaTonya,3 晚行程
Hotels.com真实住客点评
8/10 很好
2025 年 11 月 7 日
Parking and check was easy
gary
gary,1 晚行程
Hotels.com真实住客点评
10/10 绝佳
2025 年 10 月 30 日
Sergio
Sergio,2 晚行程
Hotels.com真实住客点评
4/10 尚可
2025 年 10 月 27 日
It was decent not the best. But not the worst.
Cory
Cory,2 晚行程
Hotels.com真实住客点评
2/10 很差
2025 年 10 月 26 日
Room was booked 5-6 weeks out and canceled day of when 6 of us were already in town and had to find new accommodations, very frustrating.
Jessica
Jessica,1 晚结伴旅行
Hotels.com真实住客点评
2/10 很差
2025 年 10 月 24 日
Definitely not staying here again!
The room was not very clean. I asked for the bathroomsto be cleaned again, as one shower had hair in it and the toilet in the other bathroom was nasty. The hallways and elevator had an extremely strong odor of nasty weed. The only positive was having two separate bedrooms and bathrooms for us and the balcony.
Jessica
Jessica,3 晚行程
Hotels.com真实住客点评
10/10 绝佳
2025 年 10 月 22 日
Francisco
Francisco,1 晚行程
Hotels.com真实住客点评
10/10 绝佳
2025 年 10 月 21 日
Stunning room we had the 3 bedroom suite so much room we felt like we were home. Would recommend and have saved for future trips.
Christina
Christina,1 晚家庭旅行
Hotels.com真实住客点评
8/10 很好
2025 年 10 月 19 日
Ethel
Ethel,3 晚行程
Hotels.com真实住客点评
6/10 好
2025 年 10 月 18 日
Donald
Donald,1 晚行程
Hotels.com真实住客点评
2/10 很差
2025 年 10 月 13 日
Here’s a few samples. Trash from previous people. Blood stain under fridge that we discovered after unplugging the fridge since it was making so much noise and maintenance finally came today to fix. Stain on the couch and they told kids we couldn’t get a sheet to cover it because they only give one sheet per bed and no extra pillows because “we aren’t a normal hotel”. We finally got a sheet to cover the sofa. TVs never did work the entire stay and fridge got fixed 2 days before leaving. They never did offer another 2 bedroom unit.
Emily
Emily,4 晚家庭旅行
Hotels.com真实住客点评
2/10 很差
2025 年 10 月 8 日
Completely broken down and dirty. First time I've ever had to leave a hotel and pay for a different one because it what that filthy.
William
William,1 晚家庭旅行
Hotels.com真实住客点评
8/10 很好
2025 年 10 月 7 日
It was good. No complaints.
D'Amond
D'Amond,2 晚行程
Hotels.com真实住客点评
6/10 好
2025 年 10 月 6 日
The hallway is leading up to the room was really hot and it smelled really bad and was sticky. You can tell it doesn’t get clean much. The room had a stink bug in it and it had multiple stink bugs on the balcony, which isn’t you know a true problem, but just letting you know in case you get freaked out by bugs the staff were very outgoing and very nice. Nothing bad to say about them. Only provided two pillows though. There was barely any shampoo or conditioner provided it was pretty much empty when I went to use it they told me to come at 3 o’clock to check in and when we came back at 3 o’clock, we had to wait about 40 more minutes, which is not a big deal. there were plates and cups available. The fridge was clean. The countertop was clean. The floors were a little sticky. it was really hot in the room when we first got there, but the AC worked in it cooled it down pretty quickly.
Ashley
Ashley,1 晚家庭旅行
Hotels.com真实住客点评
4/10 尚可
2025 年 10 月 4 日
Room and rugs smelled like urine. Trash not emptied from previous guest. Dirt in the hallways.
Tyjai
Tyjai,2 晚行程
Hotels.com真实住客点评
2/10 很差
2025 年 10 月 3 日
Selina
Selina,1 晚行 程
Hotels.com真实住客点评
2/10 很差
2025 年 10 月 3 日
This is more a motel 6 than a waterwalk. DIRTY, TRASH EVERYWHERE.
Stayed there a week without a working TV in the living room (someone stole it), or the bedroom. I guess we got the only room in the place that they couldn’t make it work. The staff here was effectively useless.
We were offered another room after 6 nights. Decided to just check out before something bad happened. Between junkies nodding out in the courtyard and the sheriff showing up at the door looking for a prior tenant, we had enough. Place felt more like the south side of Atlanta than Charlotte.
Manager did offer a refund but, reneged in the end. Straight up lied to us, no refund has been given as of the time of this review.
SKIP THIS S#!thole. Ballentyne district is only a couple miles south. WAY BETTER neighborhood
Richard
Richard,12 晚商务旅行
Hotels.com真实住客点评
2/10 很差
2025 年 9 月 29 日
The room had a STRONG SMELL and the rug was WET! The rug in the living room need to be TRASHED! The Room layout was Amazing though. Veryyyyy Spacious and the balcony was Fabulous.
Keara
Keara,1 晚行程
Hotels.com真实住客点评
4/10 尚可
2025 年 9 月 29 日
Room smelled of bleach and urine. Kids in hall in scooters. Pretty noisy and strange odor in the hallways.
Kenneth L
Kenneth L,1 晚行程
Hotels.com真实住客点评
2/10 很差
2025 年 9 月 29 日
Staff was rude and not helpful at all,there were no luggage carts available and we had to carry the luggage out by hand.I doubt very seriously I will never stay there again.
Michael
Michael,1 晚行程
Expedia真实住客点评
2/10 很差
2025 年 9 月 29 日
Have stayed here plenty of times in past but this time was different got checked in and my room door wouldn’t lock no big deal they put me in another room and the tvs wasn’t working in that room they said maintenance had went home so they could check in the morning I was leaving the next day so that didn’t help me from missing my games but after all of that when I checked out and mentioned about the tvs the lady at the front desk had a attitude like I had did something wrong
WALTER
WALTER,1 晚行程
Hotels.com真实住客点评
8/10 很好
2025 年 9 月 28 日
This is an excellent hotel for long term business trips. Great location, updated appliances, great use of space. The dishes, utensils and cookware were sparse and my requests for a glass (had two mugs) was never filled. Overall great value and met my needs