The lady on check in was very nice and did a great job with guests. Unfortunately the property was a classic case of the promotional photos online did not match reality. Rather disappointing.
Carl
Carl,1 晚家庭旅行
Hotels.com真实住客点评
6/10 好
2025 年 9 月 22 日
Stephanie
Stephanie,2 晚家庭旅行
Hotels.com真实住客点评
10/10 绝佳
2025 年 9 月 22 日
Nice hotel! Bed was super comfortable. Shower seemed a little dirty.
Janet
Janet,2 晚家庭旅行
Hotels.com真实住客点评
6/10 好
2025 年 9 月 21 日
Okay- but prepare to carry your stuff!
Staff were amazing, super sweet but the elevator was broken, which caused carrying luggage up 3 flights of stairs, when speaking with another patron they stated the elevator had been broken for over a month.
Katie
Katie,2 晚行程
Hotels.com真实住客点评
2/10 很差
2025 年 9 月 20 日
Non-functioning elevator....no refund
Wasn't informed of non-functioning elevator until check in. Put on 3rd floor with no refund available.
Terrible to operate a multiple floor hotel with no working elevator and NOT offer refunds to folks who find stairs challenging.
Glenn
Glenn,3 晚家庭旅行
Hotels.com真实住客点评
2/10 很差
2025 年 9 月 18 日
Could not stay as their elevator has been out of service for over two weeks. The hotel advertised "accessibility " and an elevator , the didnt disclose the broken elevator at they reservation site. I have been stonewalled at every turn trying to get a full refund ... My husband is disabled, it was very disheartening to arrive at our destination only to find out that Best Western Plus Stephenville Inn didnt comply with ADA as they had advertised.
Deborah
Deborah,3 晚行程
Hotels.com真实住客点评
10/10 绝佳
2025 年 9 月 13 日
Good experience
Ky
Ky,1 晚行程
Hotels.com真实住客点评
4/10 尚可
2025 年 9 月 10 日
Jason
Jason,2 晚行程
Hotels.com真实住客点评
4/10 尚可
2025 年 9 月 8 日
Probable Not a Next Time
Elevator was broken and had to climb stairs. Breakfast was ok but not much selection.
Rusty
Rusty,1 晚家庭旅行
Hotels.com真实住客点评
2/10 很差
2025 年 9 月 7 日
Michael
Michael,1 晚行程
Hotels.com真实住客点评
10/10 绝佳
2025 年 9 月 7 日
Melinda
Melinda,1 晚家庭旅行
Hotels.com真实住客点评
2/10 很差
2025 年 9 月 5 日
Elevators were not working ov
Raymon
Raymon,3 晚家庭旅行
Hotels.com真实住客点评
8/10 很好
2025 年 9 月 2 日
Great customer service!
Had an issue with wet carpet under the AC unit, and the front desk attendant said “I can give you towels, or move you rooms. I will do whatever you want me to to make this convenient for you!”
Zero hassle, moved rooms with no other issues.
Tyson
Tyson,1 晚家庭旅行
Hotels.com真实住客点评
10/10 绝佳
2025 年 8 月 29 日
Curtis
Curtis,1 晚行程
Hotels.com真实住客点评
4/10 尚可
2025 年 8 月 24 日
Not good
Elevators didn’t work. They say it got struck by lightening. Maybe so but that was before I booked, so a notice was warranted.
TVs didn’t work, maybe because of lightening. Again notice.
Hair all over bathtub when we arrived.
Not good
Kirk
Kirk,1 晚商务旅行
Hotels.com真实住客点评
2/10 很差
2025 年 8 月 19 日
Joseph
Joseph,1 晚家庭旅行
Hotels.com真实住客点评
4/10 尚可
2025 年 8 月 19 日
Not great after being price gouged
We were charged $292 for one night. After moving our college kid in all day long we got to the hotel about 11 o’clock, where we then had to climb for flights of stairs because the elevator was broken. Then the carpet in front of the air conditioner and chair was wet. The air was humid the whole time we were there. The front desk associate was nice.
Michah
Michah,1 晚行程
Hotels.com真实住客点评
2/10 很差
2025 年 8 月 18 日
Horrible hotel
Horrible staff. Very rude. Someone else underwear in our bathroom. Elevator didn't work even though they promised it would be fixed. Tried to move rooms for a few when we were supposed to stay in same room. Promised chocolate covered strawberries and surprises for my daughter going to college. NOTHING. Will not stay here again
Joseph
Joseph,1 晚家庭旅行
Hotels.com真实住客点评
2/10 很差
2025 年 8 月 17 日
Worst hotel ever
Elevators are broken. Stair railing fell off as I was going up the stairs. My husband caught me. They are the richest people. I'm trying to love my oldest into college and this was the worst hotel ever. Didn't get room service. 2 pair of underwear that are not ours in bathroom when we got there. Most of weight room doesn't work. I just want a refund
Joseph
Joseph,3 晚家庭旅行
Hotels.com真实住客点评
6/10 好
2025 年 8 月 16 日
Hairy shower
The elevators did not work, and when we checked into our room, it smelled musty. The shower was full of hair. Both on the shower wall and in the tub appeared somebody had washed a wig and shook it out all over the place.
Stephen
Stephen,1 晚家庭旅行
Hotels.com真实住客点评
4/10 尚可
2025 年 8 月 16 日
Given 2nd Floor Room - Elevator Out of Service
After checking in, and retrieving belongings from the car, then the front desk attendant (young, Caucasian lady with dark hair) informed us the elevator was out of order!!! Why put us on the 2nd floor? We get to our room and find out we are in a wheel chair accessible room!! Again, why?? This is not the room that we booked. No one in my party is wheel chair bound or need this type of room. This is the first and last time staying at this hotel.
NICHELLE
NICHELLE,1 晚商务旅行
Hotels.com真实住客点评
10/10 绝佳
2025 年 8 月 16 日
Michael
Michael,1 晚行程
Hotels.com真实住客点评
8/10 很好
2025 年 8 月 12 日
Decent stay on a busy University weekend
Decent hotel. Service was good and went fast. The lobby is clean and well lit. Breakfast is the normal fare. Coffee machines are a nice touch. The room was a little run down. Bathroom could use a little love. Paint missing, base board missing, stains on tub. The carpet at the threshold was worn and fraying. The TV did not get off the greeting screen. Not a game changer but a little frustrating. Even rooms face the back and field so less noise. A few fast food places within walking distance. Parking lot was well lit.