We have stayed in this hotel for the last 5 years, as a gift to each other for our wedding anniversary. We always stay in the Lord Iliffe Suite which is wonderful. There is always a plate of cakes with a hand written card wishing us a Happy Anniversary, waiting for us, on arrival.
The guy on reception this weekend, was exceptional, big shout out to him! He was so helpful, cheerful and friendly. Sorry we didn't catch his name (he was on reception Saturday 6th September morning and Sunday 7th September morning)
The breakfast, as usual, was great. Really good quality and buffet style.
The hotel is immaculate and perfectly located within a stones throw of shops, bars and restaurants.
My only gripe is that having spent over £300 for a 1 night stay in the suite, i would expect that the room be perfect. The curtains are not attached to the rails properly and the heated towel rail in the bathroom didn't work, we were hoping to dry out our swimwear. We did ask the female receptionist about the the towel rail but it wasn't fixed when we returned nor were we advised that it hadn't been sorted. We only found out when we got back to the room and found that it wasn't working.