The stay was awsome ! Everything was just perfect - very friendly staff during checkin - kitchen staff , the food was amazing !!!! - we had a lot of stuff as we have a small 5 month old kid with us , everything was perfect UNTILL at checkout had coversation with Pamela ! Oh My God! She was so rude - I had come to settle for the bill because we ordered in room dining and also any outstanding amount - she was soo rude because we had not got our stuff outside - I told her i just came to settle the bill and then will go and bring all our stuff - we don’t know the rules of the hotel ! I asked to speak to the manager - the manager came and told me it because her first langauge is not English ! How does langauge matter to be nice ? The manager was even ruder ! Never back to this hotel ! Will complain pan pacific group !