First room was nothing like what had been advertised, dirty windows and furniture, aswell as splatter up wall … ALOT of dust. More worryingly the interconnecting door to the next room wasn’t locked! Just a table put in front.
Moved rooms the second room looked slightly more like what was advertised however still not clean pubic hair behind bathroom door, bath plug didn’t look like it had been clean in a long time. Along with splatter up walls. With light fitting in bathroom also hanging off.
Didn’t feel safe with people trying to get into our room multiple times during the night.
Not a 4* as advertised be lucky to have 1!
Will not be staying again that’s for certain !!!!!
Jessica
Jessica,1 晚家庭旅行
Hotels.com真实住客点评
10/10 绝佳
2025 年 9 月 6 日
Mark
Mark,1 晚行程
Hotels.com真实住客点评
4/10 尚可
2025 年 9 月 3 日
3 day stay
Hotel was placed fairley well if you like to walk. Had a room on top floor facing the sea and lights. Room not that clean and tea tray not that well stocked. It was clear that nothing is checked as i found old medication in the wardrobe and carpet looked like someone had throw up on it in the corner.
Staff on reception ok.
No service to the room unless you ask, for bin empty or teatray refill.
The is a pool but you are required to pay extra for this, if you have a car it is 7 quid a night.
The room was hot and noisy, there was also howling from windows in corridor.
I would not stop there again.
Ann
Ann,3 晚结伴旅行
Hotels.com真实住客点评
8/10 很好
2025 年 9 月 2 日
Henrik
Henrik,1 晚家庭旅行
Hotels.com真实住客点评
6/10 好
2025 年 8 月 31 日
Nathan
Nathan,1 晚家庭旅行
Hotels.com真实住客点评
6/10 好
2025 年 8 月 31 日
A worn tied room stuck in the 80's. Smells of cigarette smoke in a non smoking room. Widows very dirty with many dead flys on the inside window and a few on the walls. Cupboard door had ofensive graffiti wrote on the inside of the door with a 2023 signed date. I wouldnt stay there again.
真实旅客
1 晚行程
Hotels.com真实住客点评
8/10 很好
2025 年 8 月 30 日
Garry
Garry,1 晚行程
Hotels.com真实住客点评
10/10 绝佳
2025 年 8 月 30 日
MR JAMES
MR JAMES,3 晚家庭旅行
Hotels.com真实住客点评
4/10 尚可
2025 年 8 月 30 日
Disgusting Family room. The grand hotel bkackpool.
Stayed at the Grand for friday night 29th aug so i could take my family to see the illuminations switch on.
Got our room and went out straight away.
But that night realised how poor the condition of room was in.
1. Mould on walls next to bunk beds where my kids were sleeping.
2. Flaking wallpaper and paint around window and radiators.
3. Window handle not working so wjndow didnt close properly, 7th floor so drafty.
4. Window frame actually moving, again on 7th floor ! Dangerous.
5. Marks on almost every wall in room.
6. Stain in bath tub.
7. Mould and what looked like urine stains on silicone around floor .
8. Crack in toilet pan, which could harbour all sorts of harmful bacteria.
9. Wall hung pan moving when sat on.
Room was not fit for purpose and at £185.00 for one night , priced like a 5 star hotel. More like 2 !.
Was too late to go and complain but have emailed the hotel company. Chrck out the pictures i took if you think im over doing it.
Who would pay neadly £200.00 for this.
Absolutely disgusting.
Grand by name, but certainly not grand by standards.
Avoid !
Daniel
Daniel,1 晚家庭旅行
Hotels.com真实住客点评
10/10 绝佳
2025 年 8 月 30 日
Elaine
Elaine,3 晚行程
Hotels.com真实住客点评
10/10 绝佳
2025 年 8 月 29 日
Erin
Erin,1 晚家庭旅行
Hotels.com真实住客点评
10/10 绝佳
2025 年 8 月 28 日
Wayne
Wayne,2 晚行程
Hotels.com真实住客点评
2/10 很差
2025 年 8 月 27 日
Avoid
Booked 4 rooms. 1st room window wouldn’t open. Managed to be allocated with different room.
2nd room bathroom floor flooded on 2nd night, we were moved to another room where the window handle was broken, requested another move to be then moved to another room where the window was nailed closed so we couldn’t open it. Dirty curtains. Floor stank of cigarette smoke.
3rd room - had to be moved due to smell of smoke in the room.
Overall bad experience. We had to request towels as none in our room on arrival.
真实旅客
2 晚商务旅行
Hotels.com真实住客点评
10/10 绝佳
2025 年 8 月 27 日
Racheal
Racheal,2 晚行程
Hotels.com真实住客点评
2/10 很差
2025 年 8 月 26 日
Nightmare stay
OMAR
OMAR,1 晚家庭旅行
Hotels.com真实住客点评
10/10 绝佳
2025 年 8 月 26 日
Really enjoyed it. Huge hotel great value for money definitely booking again in the near future
James
James,1 晚行程
Hotels.com真实住客点评
6/10 好
2025 年 8 月 25 日
Regan
Regan,2 晚家庭旅行
Hotels.com真实住客点评
2/10 很差
2025 年 8 月 25 日
Not grand in any sense of the word
Not grand in any sense of the word
真实旅客
1 晚家庭旅行
Hotels.com真实住客点评
2/10 很差
2025 年 8 月 24 日
Toilet not working
The bed terrible, not comfortable.
The biggest issue the toilet did not function at all, so we have to tolerate the smell.
Sair
Sair,1 晚家庭旅行
Hotels.com真实住客点评
10/10 绝佳
2025 年 8 月 24 日
Deepa
Deepa,1 晚家庭旅行
Hotels.com真实住客点评
4/10 尚可
2025 年 8 月 21 日
Door lock improvement
It was poor stay as the door lock keep on playing up.We spent so much time with this as door would not open.Theroom was clean and service was good though.
Carmena
Carmena,1 晚家庭旅行
Hotels.com真实住客点评
6/10 好
2025 年 8 月 20 日
Anne
Anne,1 晚行程
Hotels.com真实住客点评
6/10 好
2025 年 8 月 20 日
royden
royden,3 晚行程
Hotels.com真实住客点评
10/10 绝佳
2025 年 8 月 19 日
Little getaway
Got an upgrade which was nice to get a sea view. Coffee machine nice touch.
Room not 100% clean but wasnt that bad, few stains in carpet and found some fake lashes on floor. Shower took ages to heat up but finally got there. Great parking facility. Only stayed one night but would defo stay again. Great location, perfect parking and lovely staff.