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Crossroads Inn & Suites

2.5 star property
Hotel within walking distance of Ripley's Aquarium of the Smokies

Choose dates to view prices

Nestled close to Anakeesta and SkyPark, Crossroads Inn & Suites offers a warm welcome with free self-serve breakfast and a cozy lobby fireplace. Unwind at the seasonal outdoor pool or children's pool, stay active in the gym, and enjoy convenient laundry facilities. With helpful staff on hand and free in-room WiFi.

Reviews

8.6 out of 10
Excellent

Popular amenities

  • Free parking
  • Free WiFi
  • Connecting rooms available
  • Air conditioning

Main amenities (9)

  • Daily housekeeping
  • Seasonal outdoor pool
  • Children's pool
  • 24-hour front desk
  • Coffee/tea in a common area
  • Lobby fireplace
  • Vending machine
  • Self-serve laundry
  • TV in a common area

Feel at home (6)

  • Children's pool
  • Microwave
  • Connecting/adjoining rooms available
  • Premium TV channels
  • Daily housekeeping
  • Laundry facilities
The current price is CNY411
CNY535 total
includes taxes & fees
Jan 18 - Jan 19

Room options

Available filters for rooms
Showing 11 of 11 rooms

View all photos for Standard Room, 2 Queen Beds

Standard Room, 2 Queen Beds | Premium bedding, desk, blackout drapes, iron/ironing board

Standard Room, 2 Queen Beds

8.4 out of 10
Very good
(138 reviews)

Highlights

Air conditioning
Heating
Connecting rooms available
Refrigerator
Flat-screen TV
Blackout drapes/curtains
Premium bedding
Hair dryer
  • Sleeps 4
  • 2 Queen Beds

View all photos for Standard Room, 1 King Bed (Seasonal Fireplace)

Standard Room, 1 King Bed (Seasonal Fireplace) | Premium bedding, desk, blackout drapes, iron/ironing board

Standard Room, 1 King Bed (Seasonal Fireplace)

7.6 out of 10
Good
(14 reviews)

Highlights

Fireplace
Air conditioning
Heating
Connecting rooms available
Refrigerator
Flat-screen TV
Blackout drapes/curtains
Premium bedding
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 1 King Bed, Jetted Tub

Room, 1 King Bed, Jetted Tub | Premium bedding, desk, blackout drapes, iron/ironing board

Room, 1 King Bed, Jetted Tub

8.2 out of 10
Very good
(10 reviews)

Highlights

Separate sitting area
Fireplace
Air conditioning
Heating
Connecting rooms available
Refrigerator
Flat-screen TV
Premium bedding
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Suite, 1 King Bed, Fireplace, Jetted Tub

Suite, 1 King Bed, Fireplace, Jetted Tub | Premium bedding, desk, blackout drapes, iron/ironing board

Suite, 1 King Bed, Fireplace, Jetted Tub

8.8 out of 10
Excellent
(21 reviews)

Highlights

Fireplace
Air conditioning
Heating
Connecting rooms available
Refrigerator
Flat-screen TV
Blackout drapes/curtains
Premium bedding
  • Sleeps 2
  • 1 King Bed

View all photos for LOFT room ,1 king bed with jetted tub

LOFT room ,1 king bed with jetted tub | Premium bedding, desk, blackout drapes, iron/ironing board

LOFT room ,1 king bed with jetted tub

8.2 out of 10
Very good
(18 reviews)

Highlights

Air conditioning
Heating
Connecting rooms available
Refrigerator
Flat-screen TV
Blackout drapes/curtains
Premium bedding
Jetted bathtub
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 1 King Bed

Standard Room, 1 King Bed | Premium bedding, desk, blackout drapes, iron/ironing board

Standard Room, 1 King Bed

8.6 out of 10
Excellent
(36 reviews)

Highlights

Air conditioning
Heating
Connecting rooms available
Refrigerator
Flat-screen TV
Blackout drapes/curtains
Premium bedding
Hair dryer
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 1 King Bed

Standard Room, 1 King Bed | Premium bedding, desk, blackout drapes, iron/ironing board

Standard Room, 1 King Bed

7.6 out of 10
Good
(4 reviews)

Highlights

Air conditioning
Heating
Connecting rooms available
Refrigerator
Flat-screen TV
Blackout drapes/curtains
Premium bedding
Hair dryer
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 2 Queen Beds, Fireplace

Standard Room, 2 Queen Beds, Fireplace | Premium bedding, desk, blackout drapes, iron/ironing board

Standard Room, 2 Queen Beds, Fireplace

7.8 out of 10
Good
(8 reviews)

Highlights

Fireplace
Air conditioning
Heating
Connecting rooms available
Refrigerator
Flat-screen TV
Blackout drapes/curtains
Premium bedding
  • Sleeps 4
  • 2 Queen Beds

View all photos for Standard Room, 2 Queen Beds, Accessible

Standard Room, 2 Queen Beds, Accessible | Premium bedding, desk, blackout drapes, iron/ironing board

Standard Room, 2 Queen Beds, Accessible

9.6 out of 10
Exceptional
(7 reviews)

Highlights

Air conditioning
Heating
Connecting rooms available
Refrigerator
Flat-screen TV
Blackout drapes/curtains
Premium bedding
Hair dryer
  • Sleeps 4
  • 2 Queen Beds

View all photos for Apartment, 2 Bedrooms

Apartment, 2 Bedrooms | Premium bedding, desk, blackout drapes, iron/ironing board

Apartment, 2 Bedrooms

8.0 out of 10
Very good
(6 reviews)

Highlights

Air conditioning
Heating
Connecting rooms available
Refrigerator
Flat-screen TV
Premium bedding
2 bedrooms
Blackout drapes/curtains
  • 2 bedrooms
  • Sleeps 7
  • 1 King Bed and 2 Queen Beds

View all photos for Suite, 1 King Bed, Fireplace

Suite, 1 King Bed, Fireplace | Premium bedding, desk, blackout drapes, iron/ironing board

Suite, 1 King Bed, Fireplace

8.6 out of 10
Excellent
(18 reviews)

Highlights

Fireplace
Air conditioning
Heating
Connecting rooms available
Refrigerator
Flat-screen TV
Blackout drapes/curtains
Premium bedding
  • Sleeps 2
  • 1 King Bed

Similar properties

Lobby sitting area
Brookside Lodge
  • Pool
  • Free breakfast
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  • Free WiFi
8.6 out of 10, Excellent, 2,162 reviews
The price is CNY332
CNY445 total
includes taxes & fees
Jan 20 - Jan 21
Brookside Lodge
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About the neighborhood

Map
Gatlinburg, TN

What's nearby

  • Ripley's Aquarium of the Smokies - 4 min walk - 0.4 km
  • Anakeesta - 5 min walk - 0.4 km
  • Gatlinburg SkyPark - 12 min walk - 1.0 km
  • Gatlinburg Space Needle - 12 min walk - 1.0 km
  • Gatlinburg Convention Center - 13 min walk - 1.2 km

Getting around

  • McGhee Tyson Airport (TYS) - 67 min drive

Restaurants

  • ‪Ole Red - ‬3 min walk
  • ‪Tennessee Cider Company - ‬7 min walk
  • ‪Subway - ‬7 min walk
  • ‪Jason Aldean’s Kitchen & Rooftop Bar - ‬9 min walk
  • ‪Ben & Jerry's - ‬9 min walk

About this property

Crossroads Inn & Suites

Crossroads Inn & Suites offers a great location, putting you within just a 10-minute walk of Ripley's Aquarium of the Smokies and Anakeesta. Guests can enjoy the seasonal outdoor pool or take advantage of nearby snowboarding. Also, Gatlinburg SkyPark and Gatlinburg Space Needle are within a 15-minute walk. Fellow travelers say great things about the helpful staff and breakfast.

At a glance

DONE

Hotel size

    • 78 rooms
    • Arranged over 4 floors
DONE

Arriving/Leaving

    • Check-in start time: 4:00 PM; Check-in end time: 11:00 PM
    • Minimum check-in age: 21
    • Check-out time is 11 AM
DONE

Special check-in instructions

    • The front desk is open daily from 7:00 AM - 11:00 PM
    • Front desk staff will greet guests on arrival at the property
    • Information provided by the property may be translated using automated translation tools
DONE

Required at check-in

    • Credit card, debit card, or cash deposit required for incidental charges
    • Government-issued photo ID may be required
    • Minimum check-in age is 21
DONE

Children

    • No cribs (infant beds)
DONE

Pets

    • Pets not allowed
    • Service animals welcome
WIFI

Internet

    • Free WiFi in public areas
    • Free WiFi in rooms
LOCAL_PARKING

Parking

    • Free onsite self parking
    • Limited onsite parking (max 1 space per unit)
    • Onsite parking includes off-street options
DONE

Other information

    • Designated smoking areas

Property amenities

Food and drink

  • Free self-serve breakfast each morning 7:00 AM–10:00 AM
  • Coffee/tea in a common area

Traveling with children

  • Children's pool

What to do

  • Ski lifts nearby
  • Snowboarding nearby

Services

  • 24-hour front desk
  • Laundry facilities

Facilities

  • 1 building/tower
  • Fireplace in lobby
  • Television in common areas
  • Seasonal outdoor pool

Accessibility

  • Elevator
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to elevator
  • Grab bar near toilet

Room amenities

Be entertained

  • 55-inch flat-screen TV
  • Premium cable channels

Home comfort

  • Air conditioning (climate-controlled) and heating
  • Coffee/tea maker
  • Iron/ironing board

Sleep well

  • Blackout drapes/curtains
  • Premium bedding

Freshen up

  • Shower/tub combination
  • Free toiletries
  • Hair dryer
  • Towels

Stay connected

  • Desk
  • Free WiFi
  • Free local calls

Food and drink

  • Refrigerator
  • Microwave

More

  • Daily housekeeping
  • Connecting/adjoining rooms available

Fees & policies

Children & extra beds

  • Cribs/infant beds are available for USD 10.0 per stay

Pool, spa, & gym (if applicable)

  • The seasonal pool is open from April to September

Policies

The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation.
Only registered guests are allowed in the guestrooms.
This property accepts credit cards. Cash is not accepted.
Credit cards accepted: Visa, Mastercard, American Express, Discover, Diners Club, Carte Blanche
Please note that cultural norms and guest policies may differ by country and by property. The policies listed are provided by the property.

Also known as

Best Western Crossroads
Best Western Crossroads Gatlinburg
Best Western Crossroads Inn
Best Western Crossroads Inn Gatlinburg
Crossroads Inn Gatlinburg
Crossroads Gatlinburg
Best Western Crossroads Hotel Gatlinburg

Frequently asked questions

Does Crossroads Inn & Suites offer free cancellation for a full refund?

Yes, Crossroads Inn & Suites does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in depending on the property's cancellation policy. Just make sure to check this property's cancellation policy for the exact terms and conditions.

Is there a pool at Crossroads Inn & Suites?

Yes, there's a seasonal outdoor pool and a children's pool.

Are pets allowed at Crossroads Inn & Suites?

Sorry, pets aren't allowed, but service animals are welcome.

Is parking offered on site at Crossroads Inn & Suites?

Yes, there's free self parking. Parking spots may be limited.

What are the check-in and check-out times at Crossroads Inn & Suites?

Check-in start time: 4:00 PM; Check-in end time: 11:00 PM. Check-out time is 11 AM.

What is there to do at Crossroads Inn & Suites and nearby?

Have fun with nearby winter activities like snowboarding and skiing. Crossroads Inn & Suites also has a seasonal outdoor pool.

What's the area around Crossroads Inn & Suites like?

Crossroads Inn & Suites is a short 7-minute walk from Ripley's Aquarium of the Smokies and 6 minutes' walk from Anakeesta. Travelers say the area is walkable and ideal for skiing.

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Reviews

Crossroads Inn & Suites Reviews

8.6

Excellent

8.6

Cleanliness

8.0

Location

8.8

Staff & service

8.4

Eco-friendliness

8.0

Property conditions & facilities

What guests liked

  • Breakfast was consistently good and a highlight of the stay. (115 reviews)
  • The pool was clean, well-maintained, and a perfect size for families to enjoy. (28 reviews)
  • Several restaurants and a coffee shop are within a 2-minute walking distance of the property. (5 reviews)
AI Sparkle IconFrom real guest reviews summarized by AI.

Popular mentions

Room
Location
Breakfast
Service staff
Bed
Parking
Bathroom
Elevator
Fireplace
Restaurant

Reviews

10/10 Exceptional

Staff wonderful and breakfast was great!
Barbette, 5-night trip

10/10 Exceptional

Clean rooms, great place to walk to restaurants and shopping!
Dayna, 3-night trip

10/10 Exceptional

Our stay here was very nice. The room was large and very clean. Front desk check in was easy and so was check out!! Would highly recommend place.
Teri, 2-night trip

10/10 Exceptional

Clean room, friendly staff, great location.
Kristy, 1-night trip

8/10 Very good

Friendly staff. Room was clean.
Christine, 1-night trip

10/10 Exceptional

the tub was so clean!
DAISYLEE, 2-night trip

10/10 Exceptional

Clean room, great staff
WANDA, 3-night trip

10/10 Exceptional

The room was nice for the price and the jetted tub was awesome. Sadly the bed was like every other motel, hotel, or condo I’ve stayed in…hard as a rock.
Rollin, 2-night trip

6/10 Good

Location was great! The beds were very firm. Cleanliness was okay. Could’ve been better. You can hear everything that goes on outside your room. Again, the location made it a good stay. We were able to walk everywhere avoiding having to pay for parking.
Regan, 2-night trip

6/10 Good

The location was great. The people were friendly. The hotel and our room I. Particular
Tonya, 1-night trip

10/10 Exceptional

Loved how we booked 2 rooms and they put the rooms next to each other with a joint door so the rooms connnect!
christopher, 4-night trip

8/10 Very good

Convenience to downtown. Bathrooms need to be upgraded. Couldn't get the fireplace to work, but didn't bother to ask the front desk.
Cathrine, 2-night trip

4/10 Fair

I made a reservation that included breakfast from 12/31/25 to 1/4/26 and on the 3rd and 4th day breakfast has been closed.
Merilitza, 4-night trip

10/10 Exceptional

I would stay here again
Ken, 1-night trip

10/10 Exceptional

The room was big. Everyone we talked with was friendly.
April, 3-night trip

10/10 Exceptional

Very clean room room service was great love front desk staff would recommend this hotel to anyone visiting the area
Kiana, 2-night trip

10/10 Exceptional

Excellent room. Ours had a nice fireplace, wonderful for Floridians visiting Gatlingburg in 20 degeees weather.
RODNEY, 3-night trip

8/10 Very good

The room was clean and accessible place to stay if you are looking for a walking distance to attractions you want to visit.
Laiza Faith, 2-night trip

10/10 Exceptional

The staff were all very kind , we enjoyed the stay
Ellen, 5-night trip

8/10 Very good

Super clean and nice staff.
Lynn, 2-night trip

10/10 Exceptional

Love the location clean and friendly
Dawn, 1-night trip

8/10 Very good

The room was clean and it was updated some not the best I have ever stayed in but great for the money
Bradley, 2-night trip

10/10 Exceptional

Highly recommend

The hotel was very clean and comfortable and the staff is very friendly. Would stay here again
Rodney, 2-night trip

10/10 Exceptional

Staff was very friendly and welcoming!
Valerie, 3-night trip

10/10 Exceptional

Staff were very helpful and polite. The room was very clean. The only issue hotel advertised no pets. There was a very large dog a few rooms down that barked loud and disturbed our peace. He was outside the room unattended by his owners. When he barked when someone tried to pass the owner called him in thd room.
Cynthia, 1-night trip