We had a situation in our room. It was taken care of but I was told a night would be refunded to me. They said I needed to contact my booking agent which is you but no way to request. Jumping through hoops and still haven’t been refunded my night stay.
Disappointed all around
Matthew
Matthew,3 晚家庭旅行
Hotels.com真实住客点评
10/10 绝佳
2025 年 8 月 14 日
Great room. Great breakfast. Security patrolled parking. Convenient to freeway. Elevator.
真实旅客
1 晚行程
Hotels.com真实住客点评
4/10 尚可
2025 年 8 月 8 日
expected a lot more, and the reviews were so good!
Our room was given to another person after we checked in….no apology from the front desk and we would have never known except that we saw the people enter when we returned from dinner! Also, bath tub VERY slow draining (above ankle water while showering), and mild is growing around tub. Paying $200 I
Carla
Carla,1 晚行程
Hotels.com真实住客点评
6/10 好
2025 年 8 月 8 日
Mattress uncomfortable
The mattresses were not comfortable - sagging too much.
真实旅客
3 晚行程
Hotels.com真实住客点评
10/10 绝佳
2025 年 8 月 6 日
Eric
Eric,2 晚家庭旅行
Hotels.com真实住客点评
4/10 尚可
2025 年 8 月 5 日
cameron
cameron,3 晚家庭旅行
Hotels.com真实住客点评
8/10 很好
2025 年 8 月 5 日
Stephani
Stephani,1 晚行程
Hotels.com真实住客点评
10/10 绝佳
2025 年 8 月 3 日
Margaret
Margaret,3 晚行程
Hotels.com真实住客点评
6/10 好
2025 年 8 月 3 日
Angela
Angela,1 晚行程
Hotels.com真实住客点评
10/10 绝佳
2025 年 7 月 22 日
Recommended
Lovely Hotel. Great staff. Excellent Restaurant. Really good buffet breakfast
Roslyn
Roslyn,1 晚商务旅行
Hotels.com真实住客点评
4/10 尚可
2025 年 7 月 16 日
Not what was pictured in the app. Floors felt wet and dirty. Small area to move around in. The tub didn’t drain the shower water. The placement of the toilet was too close to the door and you had to maneuver around to close the door and even get toilet paper it was behind you at the hip and there was no space. The paper was touching the toilet bowl. Definitely an attempt at renovation that failed. I should have stayed at the motel 6. Dissatisfied 100%. Especially for the price I paid. The lobby was inviting and renovated but that was the only thing that was satisfactory