Pulling up, I was concerned with the location and appearance. It's in a mall parking lot and has a dated, 80s style construction. The lobby was clean and pretty. We weren't there for an event but the event center was beautiful. There was one person on staff and check in was incredibly slow. Someone cut in as I was about halfway through being checked in and he was asking for a room key to preview rooms and to walk around the pool area. The girl at the desk was very nice- too nice to ask him to step aside, so I eventually had to firmly say that we needed to finish checking in. The man apologized and moved out of my way. I was holding a baby and had heavy bags... it was an uncomfortable experience. Our room was dark and dirty. There were fresh spills on the bedding, stains, a dirty sink, unswept tile, lots and lots of bubbling paint/finishes (I understand that happens in rooms near pools, but take pride in your maintenance), hair and crumbs everywhere. The cleaning staff were no longer present, so the nice girl from the desk, between doing every other hotel task alone, found us another poolside room that was cleaner. Being in Rochester for a medical visit, we're used to better overall facilities. The pool area is the draw but it's shocking to me that people rate the place well overall. Even our cleaner, brighter room had hair and crumbs. People were having sx in the hottub. Loud phone convos in the halls overnight. Severely understaffed. Breakfast redeemed it a little.
