可以免费取消我在卡考图伦豪华公寓的预订并获得全额退款吗？

是的，卡考图伦豪华公寓在我们网站上提供可全额退款的客房房价。如果您预订了可全额退款的房价，则可以在入住前的一定天数之前取消，具体取决于该住宿的取消政策。请务必查看该住宿的取消政策，了解确切的条款和条件。

卡考图伦豪华公寓有游泳池吗？

是的，有室外游泳池。住客可以在 08:00 至 21:00 期间使用游泳池。

卡考图伦豪华公寓是否允许携带宠物入住？

是的，可免费携带狗狗和猫咪入住，总共可携带 2 只宠物。需要支付每次入住 USD 100 的押金。服务类动物免费。可能存在部分限制条件，请联系住宿方了解更多信息。

卡考图伦豪华公寓提供机场接驳班车吗？

是的，提供机场班车。费用为每辆车单程 USD 80。

何时可在卡考图伦豪华公寓办理入住和退房？

开始办理入住：15:00；停止办理入住：22:30。提前入住需要支付一定费用（视供应情况而定）。退房时间为 12:00。延迟退房需要支付一定数额的费用（视客房供应情况而定）。提供快速退房服务。

在卡考图伦豪华公寓及其附近有什么游览观光项目？

卡考图伦豪华公寓设有室外游泳池和24 小时健身中心，还有SPA 服务和花园。

卡考图伦豪华公寓配备厨房或小厨房吗?

是的，有一个小厨房，其中还包括咖啡机、厨具和大冰箱。

卡考图伦豪华公寓配备任何户外私人空间吗?

是的，这个共管公寓的特色是有私人阳台。

卡考图伦豪华公寓周边区域环境如何？

卡考图伦豪华公寓位于拉维莱塔，只需15 分钟步行可至Holistika艺术漫步。

图卢姆卡考图伦豪华公寓住宿优惠| Hotels.com 好订网

Q: 卡考图伦豪华公寓配备任何户外私人空间吗?

是的， 这个共管公寓的特色是有私人阳台。

10/10 绝佳

2023 年 8 月 21 日

Amazing consindering the price

I guess the reviews are very mixed because of different expectations (and I guess Prices). We payed under 100usd per night in August 2023 and consindering that it was absolutly fantastic! If you expect a 5 star hotel you will probably be disappointed by one of the following things: mirrors weren't spotlessly clean, the bed was standing 90 Degress turned so it might be a bit short for tall people (but 2m wide), no room cleaning included, one of our toilets had trouble flushing (the swimmer kept getting stuck - easy to solve by taking of the lid permanently and giving it a small smack), rather hard matress, streets to the hotel are gravel with some potholes. If this sounds okay to you, go for it. We absolutly loved it, especially the small private pool on our penthouse terace.

Natalja，4 晚行程

Hotels.com真实住客点评

2/10 很差

2023 年 8 月 5 日

This is the WORST place I’ve ever booked! When we 1st came to the property there was no line no wait but when we got to the room the sheets were okay the bathroom was dirty and the toilet seat was broken falling apart (it did when we left) also. There was just dust everywhere. the door of our room DID NOT WORK they actually had to change the battery or lock on our door to fix the key. That made me feel unsafe. The neighborhood is all under construction as it’s a upcoming development. The wi-fi kept having trouble connecting the whole time we were there.The gym equipment is all filthy and disgusting and they have no air conditioning. Th machines are old and hardly work. The pool was also dirty and it was falling apart and mostly warm. The chairs were dirty by the pool as well. There was barely any people there so it was quiet but creepy. There’s only one store around that area everything else u need a taxi or bike but it’s not a safe neighborhood so be careful. I would definitely recommend getting a hotel near the beach when in tulum.

Yesenia，4 晚浪漫旅行

Expedia真实住客点评

8/10 很好

2023 年 6 月 10 日

Excelente servicio e instalaciones. Tido muy limoio y nuevo.

ENNA，1 晚浪漫旅行

Expedia真实住客点评

10/10 绝佳

2023 年 6 月 2 日

Absolutely beautiful stay ! Staff was great, helpful and friendly. Beautiful property! The towels and linens smelled amazing. Location not far from Main Street for some shopping and restaurants. The only con was the dirt road(s) to the property were very challenging but I would absolutely choose to stay there again.

Pansy，2 晚浪漫旅行

Expedia真实住客点评

10/10 绝佳

2023 年 5 月 25 日

Me encanto, fue mejor de lo que esperaba

Maria，7 晚浪漫旅行

Expedia真实住客点评

10/10 绝佳

2023 年 5 月 22 日

Jim，1 晚行程

Expedia真实住客点评

10/10 绝佳

2023 年 5 月 17 日

Ivonne ericka，3 晚家庭旅行

Expedia真实住客点评

6/10 好

2023 年 5 月 9 日

I can’t stress this enough there are no paved roads leading to the hotel, only dirt roads with HUGE holes so please take this into consideration if you’re renting a vehicle!!!! Second they charge you a cleaning fee and they only clean the room every 3rd day of your stay (you want something before they charge you like 30-40 usd and you’re going to want it cause the rooms aren’t that clean. they also charge you extra for bringing clean towels and that was ridiculous seeing as mine had a stain on it) Also the staff is kind of creepy, My friend and I got the deluxe penthouse with the rooftop pool and didn’t even feel comfortable being in it because one of the employees stood by an open window watching us the whole time we were in the pool. Made us feel so uncomfortable we didn’t get back in. And lastly I don’t think the hotel is in a very good neighborhood, we checked out at 3am cause our flight was at 7 and when we were driving down the dirt road I decided to turn left to find a paved road (4blocks down from the hotel) and the street was blocked off by the police and there was a dead body in the middle of the road. So please be careful out there Tulum isn’t what it used to be! They look and target tourists to robb them! I literally got robbed by the police for accidentally dropping a napkin on the floor (couple of blocks away from the hotel). As I went to pick it up they claimed I was littering and I had to pay them if I didn’t wanna go to jail. Please be safe out there everyone

Orbitz真实住客点评

8/10 很好

2023 年 4 月 9 日

La propiedad esta en muy buenas condiciones lo unico es que ofrecen limpieza cada tres dias y luego no lo cumplen

DIEGO，4 晚家庭旅行

Expedia真实住客点评

10/10 绝佳

2023 年 3 月 27 日

Kevine Rhonda Dalina，5 晚行程

Expedia真实住客点评

6/10 好

2023 年 3 月 8 日

Sucia, muchos focos fundidos, el jacuzzi y área de terraza muy sucio. La atención y disposición de los que atienden en el lobby muy bien.

Manuel Alejandro，1 晚结伴旅行

Expedia真实住客点评

10/10 绝佳

2023 年 2 月 27 日

Staff is very friendly and accommodating. Our room was quaint however we only booked for 2 nights for an unexpected extended stay in Tulum. I will definitely be booking in the future for a longer stay.

Monique，1 晚家庭旅行

Expedia真实住客点评

10/10 绝佳

2023 年 2 月 25 日

This property and the good folks working there really did exceed my expectations. They even helped me out when on two occasions when I had been a victim of fraud, and when I accidentally didn't book my last night's stay! So great! Only possible negatives would be maybe fixing the extreme potholes on the connecting side street, perhaps sharing with local businesses for this. Thank you Cacao!

john，5 晚浪漫旅行

Expedia真实住客点评

10/10 绝佳

2023 年 2 月 23 日

Property was very clean but keep in mind it’s developing area so keep that in mind when booking, we didn’t seem to mind though. The concierge was very helpful with recommendations and reservations for trendy areas would definitely stay again :)

J，3 晚浪漫旅行

Expedia真实住客点评

6/10 好

2023 年 2 月 20 日

The apartment itself was fine, although the kitchen isn't really for cooking much - more like one-pot meals or re-heating food. The area is lacking in infrastructure - no paved roads or public transport. Street lighting is limited. The rooftop pool is nice and has a bar. And there is a restaurant on the ground floor.

Emma，4 晚行程

Expedia真实住客点评

10/10 绝佳

2023 年 2 月 12 日

Good

Leonna，4 晚浪漫旅行

Expedia真实住客点评

10/10 绝佳

2023 年 2 月 9 日

Son habitación tipo villas todo incluído.. estufa, refri, utencilios.. etc.. el lugar está muy bonito, solo que no hay comunicación con el personal del hotel.. ya que solo cuentan con un celular. .. aún así son muy amables! Y te brindan muy buena atención

Expedia真实住客点评

10/10 绝佳

2023 年 2 月 4 日

Muy buena experiencia lo único es que para llegar las calles no están pavimentadas cosa que no es culpa de la propiedad , la estancia increíble la propiedad es de lujo vale cada peso que pagas regresaría nuevamente sin duda.

Jose，1 晚行程

Hotels.com真实住客点评

8/10 很好

2023 年 1 月 31 日

Pros- great service, check in was easy. Food to order was 3rd party and delivered to room. Pool bar was a bit expensive but Gama did a great job. Pool was cold but it’s January. Cons- hard to find with gps, roads around the area were horrible, nothing walkable to eat or bars.

Ramon，1 晚浪漫旅行

Expedia真实住客点评

10/10 绝佳

2023 年 1 月 22 日

Expedia真实住客点评

8/10 很好

2023 年 1 月 17 日

JORGE ALBERTO，2 晚行程

Hotels.com真实住客点评

8/10 很好

2023 年 1 月 16 日

Nadia del，1 晚行程

Expedia真实住客点评

10/10 绝佳

2023 年 1 月 16 日

Diseño .. confortable.. precio. Atención.. Es muy difícil comunicarse con recepción..ys que solo cur.tan con un celular.. aún así las personas te brindan una excelente atención!. servicio al cuarto hasta las 10pm.. no cuenta con agua bebible en habitación.. aunque sus habitaciones están muy bien equipadas (estufa, refri, utensilios de cocina etc) Los espacios comunitarios son muy agradables

Ana，3 晚浪漫旅行

Expedia真实住客点评

10/10 绝佳

2023 年 1 月 8 日

Amazing place! I loved

Expedia真实住客点评

8/10 很好

2022 年 12 月 30 日

Reception check in and out very fast . Roof top pool nice . Place is clean

Expedia真实住客点评

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可以免费取消我在卡考图伦豪华公寓的预订并获得全额退款吗？

卡考图伦豪华公寓有游泳池吗？