The coffee supply was very limited, and very slow to make and refill dispensers. The carpet and rugs were covered in stains and debris throughout lobby, breakfast area, each level, along with elevator. Seemed like the cleanliness was bear minimum.
Kyle
Kyle,2 晚行程
Hotels.com真实住客点评
4/10 尚可
2025 年 10 月 17 日
I got in a few hours late (past midnight) because of a delayed flight. When I arrived at the DoubleTree, I was treated very poorly by the night worker Andrew. He was very rude to me and told me he would have to charge me for 2 nights instead of 1, even though I already paid for the night I was arriving for. Thankfully management made it right in the morning but I don’t plan to stay here again. I recommend Hilton or Hampton Inn around the corner. MUCH better customer service. I recommend management require Andrew to go through training for customer service.
Timothy
Timothy,1 晚商务旅行
Hotels.com真实住客点评
6/10 好
2025 年 10 月 15 日
Hampton now rates bottom of our choices.
Climate control very noisy. Breakfast quality was below average. Very noisy doors in the middle of the night. Back entry door had no lock in place.
Richard
Richard,2 晚家庭旅行
Hotels.com真实住客点评
10/10 绝佳
2025 年 10 月 14 日
Heather
Heather,1 晚行程
Hotels.com真实住客点评
8/10 很好
2025 年 10 月 13 日
Dretta
Dretta,1 晚结伴旅行
Hotels.com真实住客点评
8/10 很好
2025 年 9 月 10 日
Everything was great except for the hot tub was broke in the pool area.
Ed
Ed,2 晚浪漫旅行
Expedia真实住客点评
10/10 绝佳
2025 年 9 月 9 日
Breakfast was great
Jennifer
Jennifer,1 晚行程
Expedia真实住客点评
2/10 很差
2025 年 8 月 27 日
They are currenty renovating - but that wasnt my problem - lot of people worked for hotel but very few actually looked like they liked there job- they had plenty of staff as a regular customer of the brand of hotel i give it a 5 out of 10
Amy
Amy,2 晚浪漫旅行
Expedia真实住客点评
6/10 好
2025 年 8 月 27 日
SANDRA
SANDRA,1 晚家庭旅行
Hotels.com真实住客点评
2/10 很差
2025 年 8 月 26 日
They did not make the bed once and i was there for 3 nights - i had to ask for clean towels the second day - i had one counter person who was fantastic and went out of her way to try to help me figure my plane reservations she was lovely unfortunately i dd not grt her name but she had long braids snd im guessing she was lste 40s.
Amy
Amy,1 晚浪漫旅行
Expedia真实住客点评
10/10 绝佳
2025 年 8 月 23 日
Great!
Mark
Mark,3 晚行程
Expedia真实住客点评
4/10 尚可
2025 年 8 月 17 日
This Hampton is undergoing renovations. Pool and spa were not available. Rooms were damp feeling. Entry to the hotel was difficult. Food was average. This is the first Hampton that we have been disappointed in. Would not stay here again.
Janice
Janice,1 晚行程
Expedia真实住客点评
8/10 很好
2025 年 8 月 16 日
The evening we stayed here was move in weekend for SIU and we had moved our son into his apartment. We chose this location for its price and amenities. It was very unfortunate that management chose to shut down the pool and hot tub for routine maintenance this weekend and we could not enjoy the pool or the spa on the hottest day of the year. Seems a little suspect or just bad timing. I don’t believe I will stay here on any future visits.
C. James
C. James,1 晚家庭旅行
Expedia真实住客点评
10/10 绝佳
2025 年 8 月 15 日
Elizabeth
Elizabeth,1 晚家庭旅行
Hotels.com真实住客点评
10/10 绝佳
2025 年 7 月 28 日
Fred
Fred,1 晚行程
Travelocity真实住客点评
4/10 尚可
2025 年 7 月 23 日
The pool was broken. It was 105°. I would like a partial refund.
Erica
Erica,1 晚行程
Hotels.com真实住客点评
10/10 绝佳
2025 年 7 月 21 日
Good place
Rodney
Rodney,1 晚行程
Expedia真实住客点评
2/10 很差
2025 年 7 月 20 日
Sandra
Sandra,1 晚行程
Expedia真实住客点评
10/10 绝佳
2025 年 7 月 5 日
Will be back
Monica
Monica,2 晚家庭旅行
Expedia真实住客点评
10/10 绝佳
2025 年 6 月 7 日
The bed was comfortable, there was a choice of pillows. The bathroom was clean. It did lack a hairdryer (which I reported to the front desk upon checkout. The breakfast was outstanding! I complimented the cook.
Kenneth
Kenneth,1 晚行程
Expedia真实住客点评
4/10 尚可
2025 年 6 月 4 日
We stayed there last night. The room smelled like old socks, the bed was too soft, the pillows were awful and the shower had no power whatsoever. My husband stayed at a Hampton last weekend in Springfield, MO that was perfect in all these ways. Since we rarely go to Carbondale, we won't choose this again.
Pati
Pati,1 晚浪漫旅行
Expedia真实住客点评
10/10 绝佳
2025 年 5 月 30 日
The bathtub has some stains in that needed to be scrubbed off
Mark
Mark,2 晚商务旅行
Expedia真实住客点评
6/10 好
2025 年 5 月 28 日
Bathroom could use a deep clean. Door needs adjusting. We could see daylight out of it.